Business Software for Zoom Phone

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

Introducing a comprehensive omnichannel customer service software designed for thorough, customer-focused management. It encompasses a wide range of functionalities such as online support, ticketing, project management, digital touchpoints, and technical assistance, among others. Our platform is versatile and seamlessly integrates with top-tier solutions across various industries. To enhance your business operations, we offer knowledge-based tools that support business intelligence, facilitate both internal and external communication, manage finances, and more. We provide three distinct plan categories to guide you in your support journey, allowing you to select the most suitable option based on your specific requirements. To simplify the lives of managers, we have developed the Indicators feature within the Desk Manager, where critical management data is aggregated, enabling easy access with just a couple of clicks. This innovative approach not only streamlines processes but also empowers users to make informed decisions swiftly.

Torii is a SaaS platform for managing your SaaS business. It transforms how companies operate by creating an autonomous IT that allows IT to increase velocity and agility. Torii allows IT professionals to optimize and control SaaS costs and discover SaaS usage within their organizations. Torii provides instant visibility and control of all company-wide SaaS applications (cross G Suite, Okta and Dropbox), giving IT control over SaaS. Companies use Torii for: 1. Automated visibility of all SaaS app usage 2. SaaS apps waste and cost tracking 3. Automated, compliant employee on-boarding/off-boarding 4. SaaS License Management and Renewals Torii's customers include Pipedrive, Delivery Hero and Via.

AutoReach serves as a high-capacity power dialer tailored for contemporary sales teams that recognize the significance of the initial call in the customer journey. By utilizing this tool, users can boost their connection rates by 30% and increase talk time by 300% per hour, leading to more meaningful interactions with potential clients. The platform incorporates AI-driven capabilities for dial list creation and prioritization. With various dialing modes available—Power, Preview, Blended, and Predictive—users can seamlessly alternate between the modes that align best with their operational needs. Additionally, it can be implemented quickly, allowing sales representatives to be instantly equipped to personalize their next call, all while leveraging familiar Salesforce functionalities, which enhances the overall efficiency of the sales process. This ensures that sales teams can adapt to dynamic environments and maximize their outreach efforts effectively.

Experience tailored patient communication software that enhances personal interactions. Seamlessly engage with your patients using customizable and automated features for appointment confirmations, recall reminders, booking requests, and managing your reputation. Personalize text, email, and voice reminders to reflect specific appointment types, catering to the unique needs of your dental practice. Communicate effectively in multiple languages, ensuring inclusivity for all patients. Intiveo is adaptable for a variety of settings, whether you're a solo dentist, part of a multi-location clinic, an academic institution, or a DSO operating numerous offices, making it a versatile solution for all your communication requirements. Moreover, Intiveo’s after-care services foster a sense of connection and trust, reassuring patients of their choice in endodontic care while helping to mitigate negative online feedback and boost referrals. By offering enhanced support, it strengthens the relationship between practitioners and patients.

Pre-sending alerts will ensure that you don't come up empty in keyword searches. The issue was already resolved by the time an email was sent. Employees will be more aware of compliance issues in the moment and take greater responsibility. A proven tool can help you demonstrate your commitment to SEC17(a)-4 compliance. You can forget it with our continually updated lexicon. We detect and stop potentially-violating emails before reaching the recipient. Flexible remediation options are available to allow the email to go ahead. All emails are saved for quick review and archived according to regulatory rules.

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. The system delivers AI-driven roleplay simulations based on real scenarios and deal context. Users receive structured feedback through unified scorecards that measure competencies across both simulated practice and live calls. Targeted micro-learning modules reinforce specific skill gaps, supporting onboarding, ongoing training, and continuous performance development. For managers and enablement leaders, Outdoo provides visibility into readiness, coaching activity, and skill progression across individuals and teams. Centralized dashboards connect practice data with execution outcomes. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: * AI-powered roleplay simulations grounded in real customer scenarios * Unified scorecards for both practice sessions and live interactions * Personalized micro-learning tied to skill gaps * Manager dashboards for tracking readiness and coaching effectiveness * Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance.

Elevate stands as the pinnacle of mastering plug-ins available today. This innovative tool combines a multi-band limiter, human-ear EQ, and an impressive audio maximizer to enhance the loudness of your mix while preserving or even enhancing its dynamic quality. It employs cutting-edge, adaptive technology to react in real-time to your music, resulting in a master that is not only the loudest but also sonically superior. Crafted by Newfangled Audio, Elevate expertly retains delicate dynamics and enhances the tonal balance within your mix. Utilizing an adaptive limiter, it evaluates 26 frequency bands, adjusting gain, speed, and transients for each band in real-time. The outcome is a transparent and natural sound, irrespective of how aggressively you push it. Elevate incorporates 26 essential filter bands that are modeled after the human ear, with each band meticulously spaced to provide optimum control over how the audio interacts with your hearing. You can draw custom curves, solo particular bands, and manipulate the transient attack for each individual frequency band, allowing you to accentuate specific instruments like kick or snare drums effectively. This level of precision ensures that your final product will resonate beautifully with listeners.

Zoom Contact Center is a cloud-based contact center as a service (CCaaS) platform designed to help organizations manage customer interactions across voice, video, email, chat, SMS, and social media. The software provides a unified agent workspace that consolidates customer conversations, interaction histories, and relevant business information. AI-powered routing analyzes customer intent and matches incoming inquiries with appropriate agents based on skills, availability, and performance information. Its AI Expert Assist functionality provides real-time knowledge retrieval, suggested responses, conversation guidance, and automated task assistance during customer interactions. Zoom Contact Center supports interactive voice response, configurable call queues, outbound dialing campaigns, customer authentication, and visual workflow automation. Supervisors can monitor active interactions, review queue performance, and use real-time dashboards to identify service issues and opportunities for intervention. Integration with Zoom Virtual Agent enables automated self-service through conversational AI, with escalation to human representatives when necessary. Optional workforce engagement management tools provide AI-assisted staffing forecasts, employee scheduling, automated quality evaluations, and coaching insights. The platform integrates with Salesforce, ServiceNow, Zendesk, Microsoft Dynamics 365, and other business applications while providing APIs, webhooks, reporting tools, and configurable data privacy controls.

Zoom Whiteboard is a cloud-based visual collaboration platform designed to help teams brainstorm, organize information, develop diagrams, and coordinate projects. The software provides a shared digital canvas with freehand drawing, text editing, sticky notes, connectors, shapes, images, and interactive elements. Users can access more than 250 templates for mind mapping, Kanban boards, flowcharts, organizational charts, project planning, and other collaborative activities. Its AI-powered creation tools generate editable whiteboards, diagrams, tables, and visual frameworks from natural language instructions. Zoom Whiteboard can also transform meeting discussions and transcripts into structured boards containing key ideas, decisions, and action items. Collaboration features include simultaneous editing, live voting, interactive polls, timers, presentation mode, and customizable access permissions. Project management integrations with Jira, Asana, and Azure DevOps allow supported tasks and work items to be synchronized with whiteboard content. Users can import existing whiteboards from other platforms, embed documents, organize boards into folders, and export content as images, PDFs, or PowerPoint presentations. Enterprise capabilities include version history, shared templates, role-based access controls, retention policies, and integration with Zoom Workplace for continuous collaboration across meetings and team communications.

SQL is a specialized programming language designed specifically for the purpose of retrieving, organizing, and modifying data within relational databases and the systems that manage them. Its use is essential for effective database management and interaction.

Envision turning each interview into a powerful strategic asset. Immerse yourself fully in the dialogue without the burden of jotting down notes. This isn't merely a dream; with Aspect, you will transform your hiring approach. Say goodbye to frantic note-taking, as Aspect provides lucid, comprehensive, and tailor-made AI summaries for every discussion, capturing essential details that truly matter. Discover ways to enhance your interviewing skills through individualized feedback derived from your conversations. Aspect integrates effortlessly with your current ATS systems, creating a cohesive hiring experience. Each interview has the potential to either elevate you or hold you back; the caliber of your discussions can serve as a springboard or an anchor. Transition swiftly from interviews to human-like organized summaries and enjoy the flexibility to fully customize both the topics covered in the summary and the format in which you wish to receive it. With Aspect, the future of interviewing is not just efficient, but also remarkably insightful.

Wonderway Coach AI delivers authentic sales coaching on EVERY. SINGLE. CALL. Here’s what Wonderway Coach can offer you: - Completes coaching scorecards for each call - Monitors adherence to the playbook among team members - Streamlines the sales quality assurance process - Assesses the strengths and weaknesses of individual sales representatives - Discovers the unique approaches of top performers - Reduces the time managers spend reviewing calls by several hours each week What sets us apart from other sales call recording solutions? COACH doesn't compete with conversation intelligence platforms; instead, we seamlessly integrate with them. By utilizing ChatGPT, COACH evaluates performance, populates scorecards, and provides customized feedback to reps in a manner akin to a manager, all while significantly cutting down the time required. Additionally, our innovative approach ensures that sales teams are consistently improving and adapting to achieve greater success.

Archive Intel is a cutting-edge archiving platform that utilizes AI to streamline client communication management while ensuring accuracy. It effortlessly records a variety of communications, such as emails, iMessages, text messages, social media interactions, and more. The software provides a straightforward way to adhere to regulatory standards, leveraging the capabilities of artificial intelligence. Designed by experts who comprehend the hurdles advisors encounter in maintaining compliance, Archive Intel boasts an intuitive interface and efficient workflow that improves user satisfaction and reduces operational costs. Built from the ground up with a focus on compliance, it aligns with SEC Rule 204-2 and 17A-4. This all-encompassing platform also archives diverse forms of communication, including WhatsApp messages, thus covering all bases. With features like free exports and prompt reporting, Archive Intel offers a user-friendly solution that equips firms with the necessary tools for regulatory compliance, making it an invaluable asset for any organization.

TimeSentry serves as a cloud-based gateway that streamlines timesheet management and billing processes for hourly workers, enhanced by a robust suite of AI-driven productivity tools. It autonomously generates time entries reflective of the tasks performed, ensuring the creation of precise timesheets while also handling invoicing and expense tracking seamlessly. This innovative platform is tailored to meet the needs of professionals seeking efficiency and accuracy in their time management practices.

Hyperbound is an innovative platform that utilizes AI technology to facilitate sales role-play and skill enhancement, aimed at enabling sales teams to pinpoint and bridge their skill deficiencies. By participating in tailored role-plays with AI-driven buyers that represent specific target personas, sales representatives can effectively practice a variety of call types, which encompass cold, warm, discovery, and post-sales dialogues. Users can swiftly generate AI buyer personas in less than two minutes, allowing them to hone their sales strategies within a realistic, simulation-based environment that closely resembles actual market conditions. This method significantly streamlines the onboarding process, potentially cutting ramp-up time by as much as 50%, while also improving the success rates of sales calls. Hyperbound's adaptable AI buyer models capture the diverse personalities, objections, perspectives, and challenges that sales professionals face, delivering a thorough training experience. Additionally, the platform boasts features like personalized scorecards for objective performance evaluations, comprehensive dashboards for managers, and competitive leaderboards for sales representatives, fostering both individual and team growth. Ultimately, Hyperbound presents a transformative approach to sales training, equipping teams with the tools they need to excel in a challenging market.

servis.ai is a comprehensive business operations and CRM solution that consolidates workflows for customers and teams into one unified system of record, leveraging AI-driven automation, voice technology, reporting, and various integrations to enhance efficiency and understanding. Users can interact with an AI assistant and voice interface to effortlessly navigate the platform, create or modify records, dictate notes, generate reports, and perform tasks using natural language, accessible on both web and mobile devices. The platform encompasses modules for email, phone, SMS, meetings, tasks, webforms, and offers extensive integrations with popular tools such as Office 365, Zoom, Twilio, and Slack. Additionally, servis.ai features preconfigured application stacks that include suites of related apps specifically designed for workflows in areas like sales, HR operations, field service, or clinics, all of which can be fully customized and interconnected fluidly. The underlying architecture of the platform is based on AWS, utilizing serverless technology and a globally distributed infrastructure to ensure optimal performance, while also providing options for flexible data residency and exposing GraphQL APIs for developers. This combination of features not only streamlines operations but also empowers businesses to adapt to their unique needs effectively.

Clinch is an innovative AI operating system tailored for account executives and sales teams, designed to automate up to 60% of labor-intensive tasks, thereby enhancing revenue generation. By seamlessly integrating into the existing go-to-market technology ecosystem, Clinch manages monotonous activities such as summarizing meetings, providing status updates, scheduling follow-ups, entering data into CRM systems, and nudging pipeline activities, all while delivering actionable insights and next-best steps that would otherwise require time-consuming manual analysis. This platform prioritizes efficiency and speed, allowing sales representatives to concentrate on meaningful interactions instead of getting bogged down by administrative tasks. Clinch connects with various tools including email, calendars, CRM, and collaboration platforms and employs generative AI alongside workflow automation to effectively coordinate comprehensive sales processes, maintaining contextual awareness of both the buyer's journey and team dynamics. Furthermore, its real-time agentic assistant proactively informs salespeople of potential deal stagnation, recommends relevant content to engage key stakeholders, drafts outreach communications, and provides additional support to optimize sales efforts, thereby empowering teams to achieve their targets more effectively.

Comma Compliance is an advanced compliance management solution designed for financial firms that need to monitor and archive communications across modern messaging platforms. It supports over 35 channels, including iMessage, WhatsApp, LinkedIn, Gmail, and Bloomberg, ensuring complete visibility into business communications. The platform uses AI-powered filtering to separate personal and business contacts, allowing employees to use their preferred apps without compromising privacy. Real-time policy enforcement detects and flags potential violations instantly, helping organizations stay compliant with SEC and FINRA regulations. Unlike legacy systems built for email, Comma Compliance is purpose-built for today’s communication landscape, capturing conversations where they actually happen. It eliminates the need for workarounds or forcing employees into outdated tools, improving adoption and accuracy. Automated archiving and audit-ready records ensure firms are prepared for regulatory scrutiny at any time. The platform also includes case management and policy processing features to streamline compliance workflows. With fast setup and minimal disruption, organizations can implement it quickly and start reducing risk immediately. Comma Compliance empowers compliance teams to proactively manage communication risks while maintaining operational efficiency.

CallFlow offers a comprehensive toll-free number service and call forwarding solution tailored for businesses that prioritize every incoming call. With advanced routing capabilities, it directs calls efficiently across different campaigns and clients while providing real-time monitoring of call traffic. Its billing system operates on a per-second basis through an integrated wallet feature, ensuring transparency and ease of use. Key functionalities encompass Interactive Voice Response (IVR), spam protection, seamless live call transfers, effective campaign management, and access for multiple users. Say goodbye to telecom complications and enjoy a streamlined calling experience that truly delivers.

Tray.ai serves as an API integration platform that empowers users to innovate, integrate, and automate their organizations without the need for developer expertise. With Tray.io, users can independently connect their entire cloud ecosystem. The platform features an intuitive visual workflow editor that makes it simple for users to construct and optimize processes. Additionally, Tray.io enhances the workforce's efficiency through automation of various tasks. At the core of the first iPaaS designed for universal accessibility is the intelligence that allows users to execute business processes through natural language commands. Tray.ai is a low-code automation solution tailored for both technical and non-technical users, enabling the creation of complex workflow automations that streamline data transfer and actions across diverse applications. By leveraging our low-code builder and the innovative Merlin AI, users can revolutionize their automation journey, combining the flexibility of scalable automation with advanced business logic and integrated generative AI features that are user-friendly and accessible to all. This makes Tray.ai an invaluable tool for organizations aiming to enhance operational efficiency.

Wylie Business Systems allows you to keep track of your appointment scheduling, inventory control and customer data tracking. It also makes it easy to convert leads. Wylie Business Systems is suitable for weightloss, spa and retail businesses. It integrates seamlessly with other systems to help businesses grow. The platform offers CRM tools, inventory tracking, spending tracking, appointment scheduling, high speed cash register and many other features.

Our Comprehensive Sales Coaching Success Toolkit is designed to provide you with the essential elements of an effective coaching program, assess your call recordings in comparison to top-tier organizations, evaluate the effectiveness of your coaching initiatives, and outline the necessary steps to foster a coaching culture within your company. At its essence, conversation intelligence refers to the capacity to recognize and respond to cues during verbal exchanges. In the context of business discussions, this involves pinpointing critical behaviors that influence results and applying those insights to future conversations to enhance performance, as well as utilizing data derived from customer interactions to make better-informed choices and create an improved customer experience. Furthermore, conversation intelligence technology processes, analyzes, and converts voice and web conference dialogues into text. By employing AI, machine learning, and deep learning, this software reveals valuable, actionable insights, enabling businesses and their teams to unlock their maximum potential while continuously improving their strategies. Ultimately, harnessing conversation intelligence can lead to significant advancements in team performance and customer satisfaction.

In today's landscape, businesses encounter unprecedented risks that require strategic management. Leverage our robust, AI-driven solutions to navigate these challenges and propel your business growth. Integrate over 100 data sources, ensure effective and compliant collaboration, and harness your data to advance your objectives. From electronic communications and voice to trade data, social media, and documents, we empower you to convert all of your data into organized, discovery-ready feeds, seamlessly delivered to either our archive or yours. By doing so, you can not only mitigate risks but also uncover valuable insights that drive innovation and success.

Our Commerce Execution Suite is available to both manufacturers and retailers online. It helps you gather intelligence, take action on it, and drive growth. All from one provider. Our Wiser Values are: Persevere - Take care people Excellence is what you should do Learn, grow, develop - Align, collaborate and be transparent Treat others the way you want them to treat you.