Business Software for Zendesk

Spinnable offers AI-driven virtual employees that autonomously manage repetitive business tasks within the existing software that teams already utilize, functioning continuously around the clock. Each AI worker is designed for a particular role or process and can operate based on a predetermined schedule or be activated by specific events, all without the need for any technical configuration. The range of available AI workers includes capabilities in areas such as product management, executive assistance, financial analysis, research, real estate operations, sales, customer service, and general operations. These intelligent assistants can perform a variety of tasks, including researching potential clients, following up on leads, drafting product requirement documents and tickets, managing appointments and email correspondence, analyzing financial data, tracking market trends, publishing content, collecting invoices, handling routine customer inquiries, and generating regular reports. Additionally, these workers can integrate with over 50 different tools like Gmail, HubSpot, Notion, Google Sheets, Google Calendar, Stripe, Outlook, Salesforce, Intercom, GitHub, Jira, Zendesk, and Asana, allowing them to read, modify, and take action across the entire technological landscape as if they were a part of the team. This seamless integration ensures that teams can focus on higher-level tasks while the AI handles the more mundane aspects of their workflow.

Chargewood provides solutions for chargebacks specifically tailored for online merchants in the United States. In the event that a customer challenges a transaction, the bank establishes a timeline along with a set of acceptable evidence. Much of this evidence is typically available: details about the order, the shipping time, the delivery location, customer login activity, and prior purchases made by the customer. Chargewood seamlessly integrates with the platforms you already use, such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk, to access this pertinent information. For each dispute, it evaluates whether it is beneficial to contest, and if it deems a case not worth pursuing, it openly communicates this decision since maintaining a favorable dispute ratio is more critical than any individual case. When a chargeback is worth fighting, Chargewood crafts a response tailored to the specific reason code and adheres to the rules of the card network, ensuring it is submitted promptly before the deadline. All processes are transparent, as each dispute includes the evidence referenced, the rationale for the decision made, and the complete text of the response. Furthermore, every response undergoes a review by a Chargewood team member prior to submission, and a comprehensive log of actions taken is maintained for accountability. This meticulous approach ensures that both merchants and customers can trust the integrity of the chargeback process.

Ultimo Bots serves as a no-code platform for AI-driven customer support tailored specifically for small enterprises. Users can create agents simply by using straightforward language to outline tasks and link them to website content, documents, and various knowledge bases. These agents are capable of fielding inquiries, gathering leads, scheduling appointments, and executing actions in integrated applications like Calendly and HubSpot. The platform can be implemented across multiple websites and messaging channels, featuring seamless integrations with Wix, WordPress, and Webflow. Moreover, it allows for human intervention through live chat, enabling team members to take over ongoing conversations as needed. The service supports multilingual responses and provides analytics for leads and conversations. Originating from Switzerland, Ultimo Bots offers pricing plans starting at USD 29 per month, accompanied by a 7-day free trial to explore its features. This ensures that small businesses can enhance their customer service capabilities without a steep learning curve or significant initial investment.

Getform serves as an online platform that facilitates form creation and email marketing for creators, freelancers, and businesses aiming to gather leads and engage with their audience. Users can design shareable forms for signups, contact inquiries, feedback, orders, surveys, and multi-page formats, along with customizable landing pages that feature various layouts, fields, buttons, and templates. The platform allows for the organization of contacts through tagging, custom fields, interaction histories, and audience segmentation. Additionally, it offers capabilities for email broadcasts, scheduled campaigns, various templates, performance analysis, and automated workflows that are activated by user interactions such as form submissions or email link clicks. AI writing tools enhance the process by assisting with the creation of form and email content, while robust integrations facilitate seamless connections with an array of marketing, CRM, customer support, spreadsheet, and automation platforms. Getform is particularly effective for collecting inquiries, managing subscriptions, processing orders, and gathering feedback, while also enabling the easy distribution of follow-up or promotional emails to engage users further. This comprehensive approach makes it a valuable resource for anyone looking to streamline their lead collection and communication efforts.

GoodTaco is an AI-driven application development platform accessible via a web browser, tailored for business teams seeking bespoke solutions for their daily operations. Users can articulate their app requirements in simple language or initiate the process with an Excel or CSV file, enabling the automatic creation of an application that includes a database, lists, forms, filters, and controls for sign-in and sharing. Teams have the ability to enhance their applications through chat interactions and can publish them either on a GoodTaco subdomain or a personalized domain. Additionally, GoodTaco seamlessly integrates with live data sources such as Google Sheets, Airtable, Jira, Smartsheet, Zendesk, and Zoho CRM. Common applications of the platform encompass inventory management, client and project documentation, approval processes, inspections, and service requests. The design of GoodTaco caters specifically to operational teams and others aiming to transition from traditional spreadsheet workflows to specialized web applications without the need for coding. Furthermore, the platform's subscription plans vary based on the number of applications, users, AI credits, data storage capacity, and overall usage, offering flexibility to meet diverse business needs. This adaptability allows teams to enhance productivity and streamline their workflow efficiently.

NETSOFT MLM is a powerful MLM solution that allows you to manage multi-level marketing (MLM), securely and efficiently. NETSOFT MLM, a highly secure MLM software, features 2FA technology and 5S Modular protocol for simplicity, security, speed and scalability. NETSOFT MLM lets users present their members' hierarchy, with up-lines as well as down-lines. NETSOFT MLM seamlessly integrates legacy accounting, inventory, and other softwares.

Tray.ai serves as an API integration platform that empowers users to innovate, integrate, and automate their organizations without the need for developer expertise. With Tray.io, users can independently connect their entire cloud ecosystem. The platform features an intuitive visual workflow editor that makes it simple for users to construct and optimize processes. Additionally, Tray.io enhances the workforce's efficiency through automation of various tasks. At the core of the first iPaaS designed for universal accessibility is the intelligence that allows users to execute business processes through natural language commands. Tray.ai is a low-code automation solution tailored for both technical and non-technical users, enabling the creation of complex workflow automations that streamline data transfer and actions across diverse applications. By leveraging our low-code builder and the innovative Merlin AI, users can revolutionize their automation journey, combining the flexibility of scalable automation with advanced business logic and integrated generative AI features that are user-friendly and accessible to all. This makes Tray.ai an invaluable tool for organizations aiming to enhance operational efficiency.

Innovation is at the heart of becoming Future-Fit. Our end-to-end innovation management platform and services empower medium and large-sized organizations to become more adaptive, creative, and resilient. Planbox helps you turn creative ideas into winning projects and integrate everyday tools to collaborate smarter with your community of employees, customers, partners, startups, governments, academia, and expert solvers. Planbox has offices in Canada, UK, and USA, with customers around the world in over 140 countries.

RingCentral's RingCX is an advanced contact center solution that leverages artificial intelligence to optimize customer support and improve communication. By unifying voice, video, and more than 20 digital channels on a single platform, it allows agents to connect with customers using their preferred modes of communication. The integration of RingSense AI enhances the experience by providing immediate insights, automating various tasks, and supporting agents throughout the customer journey, thereby boosting agent efficiency and overall customer satisfaction. With its intuitive interface and easy setup, businesses can quickly adopt RingCX, often within just a few days. The service is competitively priced, starting at $65 per user each month, which encompasses unlimited calling and access to essential contact center functionalities. Additionally, this solution is designed to scale with business growth, making it a flexible choice for companies of all sizes.

Skilljar is an easy-to-use, modern learning management system (LMS), that helps customers onboard and succeed. This online training software is simple and easy to use. It increases onboarding time and value, turns training into profit center, and scales training programs to reduce costs and inbound support. Skilljar provides businesses with the best way to educate their customers and partners. It features a complete analytics dashboard, an integrated e-commerce engine, multiple payment options, promotion code capabilities, and multi-seat licensing.

Propago is a web-to-print leader for commercial printers. It supports enterprise customers with Marketing Asset Management portals. Our cloud-based platform can handle pre-approved templates, print-ready files, variable data files and direct mail products. It also handles promo, apparel, digital and digital files. The front end is modern, intuitive, and easy to use. The back end streamlines the entire supply chain. Propago makes it easy to access, personalize, and order marketing materials. It also allows you to manage your brand, budgets, and inventory.

Whatfix is a digital adoption platform that helps companies provide modern onboarding, effective training, and better support to users through contextual content. Whatfix empowers software solutions with its incredible simplicity, intuitiveness, and personalization. Many Fortune 500 companies worldwide trust Whatfix to provide a quick return on technology investments and improve end user productivity.

Call Logic is a cloud-based, TCPA-compliant, outbound phone technology that can be used to plan, execute, and evaluate a variety of call campaigns including renewal, cross-sell, win-back, and lead campaigns. Call Logic can be used with any phone system from analog and VoIP to mobile and softphone.

TrekkSoft is the trusted online booking platform for tours, activities, rentals and tours. TrekkSoft allows tour companies to manage their online sales, streamline team, resources and tour management, and establish strong customer relationships. TrekkSoft is used by thousands of activity and tour companies around the world to help them manage and grow their tours.

eFront, a flexible learning management platform (LMS), was created to modernize corporate training. eFront is the industry's most flexible enterprise LMS. It helps businesses grow by keeping employees skilled, partners qualified, customers smart, and partners qualified. eFront is powerful and scaleable. It offers content authoring, certification management and performance tracking. It also supports gamification and social-learning capabilities. The platform can be integrated with many Enterprise software. Automated Training: Supports complex training structures that include audiences, groups, jobs, custom roles, and permissions. Enterprise-Ready: This feature includes multi-tenancy, skill gap tests, custom reports, and audit logs at no additional cost. Secure: Data encryption, extensive access control and audit logs, SSOs, two-factor authentication, and other enterprise-grade security features keep data safe.

Kaseya VSA is an advanced remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) and IT organizations. This software offers users an array of features, including rapid remote access, potent discovery capabilities, dependable patch management, as well as comprehensive monitoring and security options, all integrated into one platform. As a result, Kaseya VSA enhances the productivity of IT staff, boosts service dependability, and fortifies system security. It serves as a cohesive IT Management solution, not just aimed at improving service delivery but also at transforming business operations. By streamlining workflows across various tools, Kaseya’s solution significantly elevates the efficiency of IT teams, which in turn fosters better service provision and enhances overall business productivity. Discover firsthand why countless IT departments rely on Kaseya VSA to oversee and automate their entire IT infrastructure from a centralized location. Ultimately, this platform empowers organizations to provide greater value while minimizing service delivery expenses. Kaseya VSA equips IT departments with the essential management tools to proactively oversee their systems through a unified interface, making it an indispensable ally in the realm of IT management.

Yotpo is the most popular eCommerce marketing platform. It helps thousands of brands increase direct-to-consumer sales. Our single-platform approach integrates data driven solutions for reviews and loyalty & referrals, as well as SMS marketing. Yotpo empowers brands to create smarter, more profitable experiences that build and maintain customer relationships. We integrate with all the tools you use every single day, including Google, Instagram and top eCommerce platforms.

Boost employee productivity and foster digital transformation with GamEffective, an advanced enterprise gamification solution. This platform harnesses the concepts of behavioral psychology and motivation to enhance areas like sales, customer support, social interaction, and workforce development. Through GamEffective, team members can effortlessly track their goals, standards, and accomplishments. Additionally, the software offers sophisticated gamification elements, including storytelling, automated engagement, and various other functionalities, ensuring a comprehensive user experience. By implementing GamEffective, organizations can create a more dynamic and motivated workplace environment.

Onna, a real time search solution, allows you to connect and search across a growing number of cloud platforms. Onna helps users access eDiscovery and find high-value items across all legal departments. Onna allows users to report, collaborate, manage compliance, and share documents. Onna integrates well with other data sources such as DropBox, Confluence, and Gmail.

Transform the way you interact with your clientele by utilizing Engagement Cloud, which equips your team to leverage customer insights and data for crafting tailored omnichannel marketing strategies. This platform effortlessly integrates with your current eCommerce and business systems, providing a robust marketing solution that truly delivers results. Formerly known as dotmailer, dotdigital serves as a cloud-based email marketing automation tool designed primarily for small to medium-sized enterprises (SMBs) as well as larger B2B, B2C, and eCommerce organizations. Its straightforward yet potent functionality enables businesses of any size to effortlessly design, execute, and monitor personalized, optimized, and targeted email campaigns. Key features of dotdigital encompass multichannel marketing, effective lead nurturing, optimization of email send times, automated email responses, and comprehensive campaign management, ensuring that every marketing effort is both strategic and impactful. With these tools at their disposal, businesses can engage customers more effectively than ever before.

Jahia is an Agile Digital Experience Platform that delivers smart content powered with customer data. Jahia is a cloud-based platform that helps organizations use their customer data and content to engage with customers. Jahia can be integrated into existing technology stacks, and can be customized to meet the specific business needs and challenges of each organization. The Jahia Platform is an enterprise-grade platform that includes a CMS and CDP. It allows you to plug in to best-of-breed products while also bringing together different user communities (developers/marketers, end users). It provides enterprise-level security and scalability, Out of the Box capabilities, modern APIs, and the flexibility to connect to your best of breed products.

The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI.

Enterprise notifications facilitate swift communication of vital information, enable response monitoring, and ensure employee safety. AlertFind from Aurea Messaging Solutions (AMS) equips you with essential communication tools for emergencies and unexpected disruptions. You can reach employees through various channels such as email, landline, mobile phone, and text message, while also allowing for their feedback. With our extensive collection of free API connectors, you can seamlessly link to numerous data sources within your organization. The proprietary platform of AlertFind ensures quick and straightforward integration with your HR systems, including Workday, Peoplesoft, Active Directory, and several others. The newly designed user interface (UI) for AlertFind offers a modern web-based experience, enhancing convenience for users. Additionally, you can benefit from improved speed, as the system is now more efficient and lightweight, providing enhanced compatibility and security for your emergency notification needs. This streamlined approach not only simplifies communication but also fosters a safer work environment.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

ScrumGenius streamlines standups, surveys, meetings, and daily reporting across different time zones, enabling your team to connect anytime and from anywhere. By using our online check-ins, you can minimize time-consuming meetings, repetitive communications, and various distractions. With ScrumGenius, you can effectively track goals and obstacles while monitoring your team's progress towards completing projects. This platform empowers your team to visualize critical information regarding common challenges, team engagement levels, and more. Integrated with project management tools such as GitHub, JIRA, Asana, Azure DevOps, and Clubhouse, ScrumGenius allows you to search for tasks and activities in these applications and incorporate them into your check-ins. Additionally, it seamlessly connects with company-wide messaging platforms like Email, Slack, Microsoft Teams, and Cisco Webex Teams to facilitate check-ins in the environments where your team is already working. By fostering greater transparency and trust among team members, ScrumGenius enhances decision-making, collaboration, and overall focus within the team. Ultimately, ScrumGenius transforms the way teams communicate and collaborate, leading to more efficient workflows and improved project outcomes.