Business Software for Zendesk

Gyld empowers teams to create AI-driven employees that can operate autonomously even during off-hours by selecting from a variety of pre-designed AI agents or by customizing their own to automate various tasks within business applications. These AI agents are capable of managing emails, organizing calendars, updating CRM systems, posting updates on Slack, and executing numerous other workflows through intuitive conversations. Users can effortlessly set up AI agents in less than a minute by assigning a name, providing specific instructions, linking essential tools like Gmail, Salesforce, Slack, Stripe, QuickBooks, Google Calendar, and Google Drive, and allowing the agents to function seamlessly across these integrated platforms. Gyld aims to transcend traditional chatbots by equipping AI employees with the capability to take initiative, streamline repetitive tasks, and work around the clock without the need for ongoing supervision. These AI employees can efficiently manage workflows related to inboxes, schedule appointments, update CRM information, follow up with leads, generate reports, and handle social media postings, enabling users to concentrate on more strategic and value-added activities. By leveraging Gyld's technology, organizations can significantly enhance productivity and efficiency across their operations.

Exeechain is a customer success platform for B2B SaaS companies that puts churn prediction, account health scoring and failed payment recovery in a single product. Each customer is scored from 0 to 100 every day, the signals driving that score are spelled out in plain English, and the rescue email is drafted from that account's own support tickets, NPS answers, usage and renewal date, then held for a human to approve. Data comes in from Stripe, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel and Slack. A failed card triggers a dunning sequence that stops as soon as the payment goes through. Revenue forecasts are timed to actual renewal dates, QBRs are written from the account's data, and an AI Copilot answers questions about any customer from that workspace's records. The free plan is the full product on a realistic sample dataset. Paid plans start at $299 per month for 150 customers, then $999, $2,999 and Enterprise from $5,900. No implementation fee, month to month.

equipme serves as a B2B SaaS solution tailored for managing IT assets and resources effectively. It allows IT departments to oversee the entire asset lifecycle—from procurement and inventory management to assignment, maintenance, and offboarding—all within a single, cohesive platform. Some of its notable features encompass: - Comprehensive management of IT assets and hardware inventories - Tracking of software licenses - A self-service portal for employees to submit IT requests - Automated workflows for approvals and ticketing - Streamlined processes for onboarding and offboarding - Management of suppliers and contracts - Automation of workflows throughout the complete resource lifecycle By replacing traditional spreadsheets and disjointed tools, equipme offers a more streamlined and user-friendly solution that not only saves time and cuts costs but also enhances visibility and accountability throughout the organization. In doing so, it empowers teams to focus more on strategic initiatives rather than getting bogged down by manual processes.

root9 is an Alert Management, On-Call, and IT service management (ITSM) platform for IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure teams. It runs the full operational lifecycle on one foundation that learns from your operation itself, so alerts, incidents, changes, problems, requests, and on-call response all share the same operational identity, memory, and understanding. root9 provides alert management, event correlation, incident management, problem management, change management, service request management, on-call and escalation management, knowledge management, operational analytics, automation, and collaboration in Microsoft Teams and Slack. AI agents assist on every record, from incident investigation and change preflight checks to problem root cause and request fulfillment, with the evidence and reasoning shown so your team decides what happens next. Instead of a CMDB nobody keeps current, root9 builds operational identity from real activity through its Identity Correlation Database (ICDB): a self-building inventory earned by evidence, not maintained by hand. By combining alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, improves incident response, increases visibility, and uncovers the operational patterns that traditional monitoring and observability tools often miss. It gets sharper every time you use it. Built to learn, not to be taught. Works alongside Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, Prometheus, Dynatrace, ServiceNow, Jira, Microsoft Teams, Slack, and more, complementing your existing monitoring and ITSM investments.

AethexAI offers a comprehensive voice AI platform tailored for emerging markets, providing end-to-end voice agents that are specifically localized for each market. This innovative solution combines infrastructure, advanced models, and deployment capabilities within a unified environment, utilizing the proprietary Kora 1 models that are trained on authentic conversational speech and human-annotated data from various emerging regions. The Kora 1 Engine is optimized for natural speech interactions, allowing for native tool integration, workflow-aware routing, dedicated infrastructure, and dialect-sensitive communication with turn-taking latency under 500 milliseconds. Organizations can create, launch, and oversee voice agents capable of managing calls, messages, and workflows related to support, sales, onboarding, and collections, all while seamlessly integrating with their existing systems. It facilitates a smooth transition from initial greetings to problem resolution, empowering agents to read and write data, initiate actions, and complete tasks within current systems instead of working in parallel. Additionally, Agent Studio enables users to craft conversation flows, establish guidelines, configure agent personalities, and develop both inbound and outbound agents without requiring any coding expertise. This user-friendly approach ensures that businesses can quickly adapt and enhance their customer interactions.

HighEngage is an innovative AI-driven customer service platform that empowers businesses to offer immediate assistance, address customer inquiries around the clock, and alleviate the burden on support teams. By utilizing AI that learns from their website content, documents, FAQs, and organizational expertise, HighEngage allows teams to deliver quick and precise responses without making customers wait. The setup process is rapid and user-friendly, requiring no programming skills, and can seamlessly integrate into any website or web application. In cases where the AI cannot resolve a problem, it can escalate conversations to a human representative, convert them into support tickets, or facilitate lead generation for future engagement. Tailored for expanding businesses and support departments, HighEngage enhances response times, boosts customer satisfaction, minimizes repetitive questions, and helps convert more site visitors into paying customers. This efficient approach not only streamlines support operations but also fosters stronger relationships between businesses and their customers.

HyperOrbit is a pioneering company in customer intelligence that develops autonomous AI agents designed to empower product, customer success, and product marketing teams to respond to customer and competitive insights instantly. The platform features two distinct agents: the Voice of Customer Agent, which consolidates feedback from various sources such as support tickets, reviews, surveys, sales calls, and product usage to prioritize development based on potential revenue impact, and the Competitive Intelligence Agent, which keeps track of competitor pricing, positioning, and market strategies, linking this data to potential risks related to deals and customer churn. Unlike traditional systems that require human interaction with dashboards, these agents are engineered to take initiative — proactively alerting teams, crafting requirements, and autonomously revising playbooks as needed. A key aspect of HyperOrbit's innovation lies in the synergy between these two agents: customer insights and competitive data enhance each other in a self-reinforcing ecosystem, revealing insights that are often overlooked by tools that serve only a single purpose. This interconnected approach not only streamlines operations but also equips teams with actionable intelligence that can drive strategic decisions more effectively.

AI Workers are independent agents crafted specifically for your organization; these advanced AI entities function like genuine colleagues rather than mere chatbots awaiting instructions. Each comes equipped with its own professional identity, including an email, phone number, and presence on platforms like Slack and Teams, demonstrating initiative and the capacity to operate around the clock without needing prompts. Rather than dictating every detail of their tasks, you simply define the objectives, and they autonomously develop the necessary workflows, accommodating a variety of tasks such as generating daily reports, conducting weekly follow-ups, managing CRM updates, handling client interactions, performing research, overseeing content creation, executing finance responsibilities, coordinating HR activities, supporting design projects, and assisting with development operations. This system includes a diverse range of specialized AI Workers tailored for functions in marketing, development, design, HR, finance, and more, with each worker crafted for a specific role and practical applications. Furthermore, AI Workers can integrate seamlessly with over 3,000 tools, such as Slack, Microsoft Teams, Gmail, Notion, HubSpot, Salesforce, and various other business applications, ensuring they fit effortlessly into your existing workflows. Their versatility and adaptability make them an invaluable asset for enhancing productivity and streamlining processes in any business environment.

DocsAlot serves as a documentation platform tailored for both developers and AI agents, designed specifically to enhance the AI onboarding experience for SaaS teams. It transforms disparate help-center articles, API documentation, READMEs, changelogs, product notes, and internal knowledge into a singular, cohesive source of truth that is accessible to both humans and AI. By linking product insights, various documentation sources, and AI-ready outputs, DocsAlot ensures that every answer provided during onboarding refers back to the most up-to-date documentation. Teams can seamlessly integrate resources from GitHub, help-center articles, API documents, READMEs, changelogs, product notes, Notion contexts, support documents, internal notes, Confluence spaces, and Google Docs, thereby organizing disorganized content into a clear and accessible documentation framework. Furthermore, it equips documentation for AI agents by establishing stable anchors and generating clean markdown formats, llms.txt, skill.md, and MCP-compatible segments from a unified source while also delivering hosted documentation with streamlined navigation, quickstart guides, API references, support pathways, and practical examples. Ultimately, DocsAlot streamlines the process for teams, enhancing both efficiency and clarity in the onboarding process.

DeskClone AI is an innovative platform designed to create AI support agents that replicate the knowledge of your team. You can either specify your support requirements to Jarvis, the integrated super-agent, or upload your detailed specifications and documentation, allowing it to develop a custom, self-learning agent that comes with a simple one-line embed code. Jarvis meticulously journalizes every modification made, ensuring that any change can be easily reversed with just one click. The agent provides responses drawn from your documentation, email exchanges, and historical tickets, emulating the way your team resolves issues by looking up orders, processing refunds within predefined limits, addressing account problems, and scheduling appointments, all within the software and tools you already utilize, such as Shopify, Stripe, Zendesk, and PayPal, while maintaining human oversight precisely where you deem necessary. The pricing structure is straightforward, featuring a flat monthly rate without any charges based on resolutions or the number of users. There's a free plan available, with paid options beginning at just $19 per month, making it accessible for teams of all sizes. By leveraging DeskClone AI, businesses can enhance their support operations significantly.

Timbal serves as a comprehensive AI ecosystem tailored for enterprises, functioning as a production AI platform that empowers teams to create, implement, and manage agents, workflows, user interfaces, and knowledge repositories based on their preferred models. Teams have the flexibility to articulate behaviors through code or utilize Studio, allowing them to operate on any chosen model and provider while delivering solutions across chat, email, voice, and product UI all from a unified runtime. By integrating the entire production stack, Timbal offers a typed Python framework, a visual builder in Studio, a runtime that efficiently manages agents and workflows, as well as governance and evaluation tools for a smooth enterprise deployment, along with seamless connections to existing systems. The agents within Timbal enable autonomous AI capabilities for practical applications, featuring reasoning, tools, and memory, whereas workflows construct reliable AI pipelines that can chain tasks, make logical decisions, retry unsuccessful actions, stream results, and ensure consistent outcomes. Additionally, the interfaces facilitate the deployment of tailored AI experiences across various platforms, from conversational chat to interactive dashboards and voice applications, while the knowledge bases help link and contextualize company information. This holistic approach allows organizations to innovate and adapt to their specific needs while leveraging advanced AI technologies.

Perfox.ai is an agentic AI platform designed to build, deploy, and manage teams of high-performance AI agents with human oversight. Its agents learn from your documents, tickets, wikis, and past conversations, while continuously monitoring your business channels. From research and drafting to verification and delivery, Perfox.ai handles requests from start to finish across web, email, in-app platforms, SMS, voice, WhatsApp, and RCS. An intelligent orchestrator assigns tasks to specialized agents, enabling them to collaborate, review each other’s work, and involve a human whenever required by policy. Every response is grounded in trusted information and supported with citations, while each workflow remains fully auditable. Built-in guardrails help ensure agents operate within defined limits, making Perfox.ai suitable for production environments, including regulated and customer-facing operations.

Lojycal represents the pioneering Digital Operations Workstation (DOW) that integrates IT, HR, finance, procurement, and compliance into a cohesive multi-tenant environment. Rather than viewing hardware, software, identities, assets, contracts, and financial records as isolated entities, Lojycal merges them into a unified operational framework. A laptop should not merely be a stand-alone entry; its acquisition, delivery, software, identity details, financial information, compliance documentation, ownership history, and audit trail must be interlinked. From the processes of onboarding and offboarding to managing assets, procurement, contracts, renewals, vendor relations, and operational risks, all workflows are derived from a single, interconnected record. Designed by an IT professional for fellow operators, Lojycal seamlessly integrates with existing identity, MDM, finance, HR, ticketing, and SaaS systems, serving as the operational layer that binds them together. This innovative approach ensures that businesses operate with heightened efficiency and clarity. One Workspace. One Operational Record. One Source of Truth. One Operational Graph.

Odella serves as a platform designed for the creation and oversight of AI Employees that perform tangible tasks within your organization. Teams have the option to either recruit specialized AI Employees from a dedicated marketplace or create their own, linking them to essential business tools, defining explicit roles and responsibilities, scheduling their working hours, and streamlining repetitive tasks through automation. Each AI Employee adapts to understand how your tools, systems, processes, branding, terminology, and operational methods interconnect, subsequently leveraging that understanding to generate outputs tailored to your business needs. These AI Workers accumulate preferences, receive feedback, make decisions, and gather client context, which enhances their performance over time. Every action they take is recorded and can be reviewed, providing transparency through workflow visibility, audit trails, and checkpoints involving human oversight for significant decisions. Additionally, these employees can react to event-driven prompts, manage lengthy tasks in the background, and integrate seamlessly with CRMs, email, Slack, spreadsheets, project management tools, financial systems, bespoke software, and common communication channels. Ultimately, Odella empowers organizations to harness the potential of AI in a structured and effective manner, ensuring continuous improvement and adaptability in their operations.

Oli AI is a conversational AI platform designed for enterprises that enables businesses to automate and enhance customer interactions through both voice and chat channels. With the aid of advanced AI-driven voice and chat agents, Oli AI caters to a variety of applications such as customer support, lead engagement, debt collections, appointment notifications, follow-up communications, and multilingual interactions. Specifically tailored for high-demand enterprise settings, Oli AI empowers organizations to boost operational efficiency, expand engagement capabilities, and provide uniform customer experiences while avoiding the need to proportionately increase team sizes. The platform effectively serves a diverse range of industries, including Banking, Financial Services and Insurance (BFSI), Non-Banking Financial Companies (NBFC), insurance, healthcare, retail, e-commerce, educational technology (EdTech), logistics, and travel, showcasing its versatility and adaptability in meeting different business needs. By leveraging Oli AI, companies can significantly streamline their processes and enhance overall customer satisfaction.

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

Saras Daton is a specialized ETL/ELT platform designed for omnichannel and ecommerce enterprises, allowing teams to consolidate data from various fragmented sources into centralized cloud data warehouses. With over 200 pre-built connectors—some tailored for long-tail ecommerce platforms—it facilitates custom transformations that accommodate order histories, inventory updates, marketing performance metrics, and other intricate requirements of commerce. The platform efficiently manages incremental extraction, schema mapping, historical data loads, and routine incremental updates, providing both batch and real-time processing capabilities. It incorporates parallel processing to handle large volumes of data, alongside checkpoints and retries to ensure the reliability of data pipelines. Users can take advantage of table-level scheduling features for multi-speed pipelines, while CRON scheduling allows for tailored replication frequencies, enabling supported sources to achieve replication intervals as short as 15 minutes. Furthermore, granular loading and schema management provide users the ability to oversee data at both the table and column levels, utilizing methods such as append, upsert, or truncate-and-load to optimize their data ingestion processes. This comprehensive approach ensures that ecommerce businesses can handle their data needs effectively and efficiently.

Verse serves as a comprehensive platform for the creation, deployment, and management of autonomous AI agents based on a single input prompt. By allowing users to articulate a desired role in straightforward language, Verse constructs a continuous, role-specific worker that possesses its own memory, tools, and frequently a dedicated computing environment, enabling it to handle tasks from inception to completion rather than merely functioning as a temporary chatbot. These intelligent agents are capable of managing emails, engaging in conversations on platforms like Slack and Telegram, browsing the internet, completing forms, utilizing web applications, manipulating files and terminal tools, coding, developing small applications and reports, and connecting to over 1,000 different applications, APIs, MCP servers, and personalized tools. Furthermore, they can operate according to schedules and triggers, chase objectives autonomously, collaborate with other agents within shared Spaces, and maintain business context, preferences, and adjustments over time. Each AI employee can also possess its own email address, phone number, virtual card, computer, and cryptocurrency wallet, allowing them to perform actual actions within a company’s infrastructure. This innovative approach empowers organizations to enhance productivity and streamline workflows in unprecedented ways.

OpenTag serves as a versatile AI collaborator within Slack and Microsoft Teams, seamlessly integrating with the company’s context to alleviate the workload of teams rather than merely responding to queries. By mentioning it in a conversation thread, users can have it organize tasks, utilize integrated tools, execute the necessary work, and deliver the results back to the original conversation. Operating on an independent cloud infrastructure, each of its operations is contained and restricted to the tools and permissions established by the user who initiated the request. OpenTag is compatible with various services including GitHub, Stripe, Zendesk, Notion, PostHog, HubSpot, Gmail, and even internal databases, allowing it to manage repetitive tasks by recommending automation whenever it detects frequent inquiries. Additionally, it contributes to a continuously updated company wiki by converting decisions from team discussions into well-sourced pages and modifying them as policies evolve. This ensures that shared knowledge remains accessible across the team, effectively preserving valuable information even amid employee turnover, thus fostering a culture of continuous improvement and collaboration.

Roadmappy is an innovative platform designed for customer intelligence, leveraging artificial intelligence to uncover valuable product opportunities hidden within customer data while assisting in the creation of streamlined and focused roadmaps. • Meeting insights: Effortlessly schedule, record, and analyze customer calls, user interviews, and internal discussions. The AI efficiently transcribes these interactions, identifying sentiment, themes, key takeaways, and follow-up actions, all of which are linked to a comprehensive customer ledger. • Customer insights: Gather feedback seamlessly from both customers and internal teams in one centralized location. The AI categorizes this feedback into recognizable themes, identifies trends, and consolidates all signals into a unified voice of the customer, providing immediate answers and proactive reports throughout your datasets. • Roadmaps: Create transparent roadmaps that are supported by customer evidence, featuring multiple views, filters, and groupings for effective planning. Manage product launches in an integrated view and effortlessly share these plans with relevant stakeholders. Each plan allows for unlimited users, ensuring that product, sales, marketing, customer success, support, and leadership teams can collaborate using a single source of customer truth. Additionally, all data is securely hosted in the EU, prioritizing data protection and compliance. This comprehensive system enhances collaboration and ensures that every team is aligned with customer needs and insights.

DailyHelm operates as an autonomous AI business analyst that conducts a thorough review of a company's analytics, advertising, SEO, online store, codebase, and expenses overnight, subsequently providing a prioritized overview of changes, their significance, and actionable recommendations. Rather than having users sift through various dashboards and interpret metrics on their own, it employs six specialized agents to simultaneously assess distinct aspects of the business, while Aria, the lead agent, synthesizes their insights, eliminates redundancies, and ranks issues according to their potential revenue impact. Iris focuses on analytics and growth trends, Pitch evaluates advertising expenditures and outcomes, Echo monitors SEO and indexation processes, Ada examines the health of the code and deployment, Penny oversees billing and cost management, and Sage assesses user experience and conversion obstacles. Each discovery is accompanied by supporting evidence, an impact score, a confidence rating, an effort estimate, and a suggested course of action. Additionally, Aria possesses the capability to respond to inquiries about the business, utilizing its profile, current findings, and recent metrics as a real-time context for its answers, ensuring that users have access to comprehensive and relevant information. This integrated approach allows businesses to make more informed decisions quickly and effectively.

Votelly is a cloud-driven VoIP phone system designed for sales, customer support, and various teams that engage with customer calls. It offers local, national, and toll-free virtual phone numbers, along with cloud PBX call flows, IVR menus, business-hours routing, ring groups, call queues, a shared inbox for calls, SMS, and voicemail. Teams have access to powerful tools such as predictive and power dialers, call recording, live transcription, AI-generated summaries, call analytics, wallboards, and agent scorecards to efficiently manage both inbound and outbound communication. Seamless integrations with CRM, helpdesk, and chat platforms ensure that call records and related notes are synchronized, while a REST API and signed webhooks facilitate custom connectivity options. Votelly operates in a web browser as well as desktop and mobile applications, boasting number availability across 118 countries; it targets businesses and contact centers in need of a hosted solution rather than a traditional on-premises phone system. This flexibility allows teams to enhance their communication capabilities and improve customer engagement effectively.

Agentplace is a comprehensive platform that enables users to create and launch AI-driven customer agents as web applications. Each agent can be tailored with specific business expertise, guidance, records, integrations, and a user-friendly interface, allowing users to generate a dedicated page and URL for customer interaction via text or voice. These agents are capable of addressing questions, collecting information, qualifying requests, assisting with customer service, scheduling appointments, and executing interconnected business processes. This platform is aimed at enterprises and service providers seeking to deploy an AI agent that effectively navigates customers toward valuable outcomes, rather than merely implementing a chat widget on their websites. It features an AI-enhanced builder, tools for testing and previewing, seamless integration with business applications, and customizable publishing options, including the ability to use a unique domain. The functionalities and actions available to users are influenced by the chosen subscription plan, the services connected, and the specific permissions and settings configured. Ultimately, Agentplace empowers businesses to elevate their customer engagement through intelligent automation.

Rippit is a platform designed for conversation data that transforms customer interactions from various sources, including helpdesks, sales calls, and meetings, into organized and searchable information. Teams involved in customer experience, support, product development, sales, and operations can leverage natural language processing and reusable AI agents to uncover insights related to contact reasons, product evaluations, signs of churn, quality challenges, compliance issues, and problems with chatbots or AI agents. By enhancing conversation records with information such as intent, sentiment, resolution, and root causes, the platform enables teams to identify trends and link their discoveries back to the original conversations. Additionally, teams can automate their analyses with Agent Apps, ensuring that insights are delivered consistently, and they can integrate external assistants via Rippit’s hosted Model Context Protocol server. This capability significantly aids organizations in comprehensively analyzing customer communications and effectively integrating the insights into their operational workflows, ultimately improving overall service delivery.

Misterio serves as a dynamic AI solution for customer support and sales, providing 24/7 assistance through a website, Telegram, and compatible helpdesk systems. It proactively engages visitors by starting conversations when they appear uncertain, guiding them through complex processes, and accessing a company's knowledge base to provide accurate answers. When necessary, it can seamlessly transfer conversations—along with their context—to a human representative for further assistance. Additionally, Misterio can interface with business systems to retrieve real-time data, such as order statuses or account information, and can perform tasks like record updates or ticket creation. Teams can easily set up scenarios without needing coding skills, while Misterio’s dedicated team offers support during the initial configuration and testing phases. This cloud-based service also enhances user onboarding and facilitates sales processes, offering valuable analytics and conversion funnels, while enabling automated responses in 75 different languages. Notably, its pricing model is structured around monthly dialog packages, avoiding per-seat charges, making it a cost-effective choice for businesses looking to streamline their customer interactions. By leveraging these features, companies can improve customer satisfaction and operational efficiency.