Business Software for ServiceNow

Stop getting overwhelmed by countless vulnerability alerts from your security systems. Instead, bring together data from your cloud, on-premises, and custom applications, integrating it with information from your security tools, to consistently evaluate the effectiveness of controls and the operational health of your complete IT landscape. Align control assurance with business consequences to identify which vulnerabilities to address first. Leverage AI and automated APIs to enhance and streamline risk assessments for first-party, third-party, and nth-party scenarios. Automate the evaluation of documents to obtain contextual and trustworthy insights. Conduct regular, systematic risk assessments across all internal and external applications to eliminate the dangers of relying on isolated or infrequent evaluations. Transition your risk register from being a manual spreadsheet to a dynamic system of predictive risk assessments. Continuously track and project your risks in real-time, allowing for IT risk quantification that can illustrate financial implications to stakeholders, and shift your approach from merely managing risks to actively preventing them. This proactive strategy not only strengthens your security posture but also aligns risk management with broader business objectives.

Experience lightning-fast monitoring of all your WAN connections with LinkEye, a cloud-based platform for WAN observability and AIOps. With a vast network of hundreds of Points of Presence (PoPs) worldwide, LinkEye enhances network operations by delivering real-time insights, automated troubleshooting, and in-depth analytics tailored for wide-area networks. This advanced system allows organizations to swiftly oversee their WAN circuits, ensuring robust performance through its global coverage. Additionally, LinkEye's Digital Experience Monitoring (DeX) serves to identify potential issues before they affect end-users, thus maintaining optimal application performance. The LinkEye Co-pilot feature can completely automate the troubleshooting process, significantly reducing the fault response time from 30 minutes down to just 30 seconds. By utilizing DeX, you can effectively detect issues before they disrupt user experience, as even a faulty last-mile fiber can lead to WAN circuit instability and degrade application interactions. LinkEye empowers users to proactively identify and resolve such issues, ensuring a seamless network experience for all. With its comprehensive approach, LinkEye not only enhances operational efficiency but also strengthens user satisfaction across the board.

Sinch Contact Pro serves as a versatile cloud contact center solution that aims to improve customer service interactions across multiple channels. This platform accommodates a wide range of communication methods, such as voice calls, emails, chats, video calls, SMS, and popular messaging applications like WhatsApp, Facebook Messenger, and Viber. It provides seamless integration with various CRM platforms, including Salesforce, ServiceNow, and SAP, allowing agents to work within a single, cohesive interface for managing customer engagements. Key features of the system encompass real-time monitoring, historical data reporting, agent assistance, and management of outbound campaigns. Furthermore, Sinch Contact Pro includes pre-integrated chatbot functionality via Sinch Chatlayer, which streamlines the process of addressing customer inquiries. The solution offers flexible deployment options, supporting both cloud and on-premise installations, which cater to the diverse requirements of different organizations. This adaptability makes it an attractive choice for businesses looking to enhance their customer support capabilities while ensuring a smooth user experience.

Microsoft 365 Copilot Researcher serves as a robust AI assistant aimed at boosting professional productivity through in-depth insights and thorough research capabilities. This tool utilizes advanced AI to sift through emails, meetings, and online information, delivering practical data to its users. By integrating effortlessly with Microsoft 365, it simplifies the research process, allowing users to easily collect pertinent information, evaluate trends, and formulate informed strategies without the need for tedious manual data extraction. Ultimately, Researcher not only saves time but also enhances decision-making by providing a more efficient approach to information gathering and analysis.

Microsoft 365 Copilot Analyst is a sophisticated AI tool that converts unrefined data into meaningful insights. With its robust data analysis features, including the ability to utilize Python coding, Analyst assists users in making smart, data-oriented decisions. The tool can handle intricate datasets, produce comprehensive reports, and identify patterns, all while smoothly connecting with the Microsoft 365 ecosystem. By enabling users to automate their data analysis processes, Analyst not only saves time but also allows businesses to enhance their strategic decision-making based on timely and precise insights. This innovation represents a significant leap forward in how organizations can leverage technology for improved operational effectiveness.

Amazon Q Business is an advanced, fully-managed assistant powered by generative AI, aimed at assisting employees in locating information, gaining insights, and taking actionable steps within their workplace. This innovative tool allows users to communicate in natural language to seek data, produce content, or develop simple applications that streamline workflows. It offers a cohesive search functionality that spans various systems and data sources, ensuring swift, precise, and pertinent answers to intricate inquiries derived from documents, images, audio, video files, and additional application data, complete with citations and references to maintain transparency. Employees can utilize Amazon Q Business through its web-based conversational interface compatible with browsers such as Microsoft Edge, Google Chrome, and Mozilla Firefox, in addition to applications like Slack, Microsoft Outlook, Word for Microsoft 365, and Microsoft Teams. Furthermore, with the capabilities of Amazon Q Apps, users can efficiently automate tasks, content generation, and workflows by articulating their needs in their own language, enhancing productivity and efficiency at work. This seamless integration of technology empowers teams to focus on more strategic initiatives while reducing the time spent on routine tasks.

Kelverion's Runbook Studio is an intuitive design tool that allows both technical and non-technical users to leverage Azure Automation effectively. This platform includes a variety of integrations and ready-made solutions, ensuring that the creation, management, and support of automation runbooks is within reach for all members of an organization. With its drag-and-drop interface and code-free graphical authoring, users can develop runbooks by employing low-code or no-code techniques. This innovative method enables the conversion of manual tasks into automated workflows, eliminating the necessity for programming knowledge by using shapes, diagrams, and dropdown menus. Runbook Studio boasts over 800 integrations, which encompass multi-vendor, cloud, and on-premise connectivity, facilitating seamless API interactions among enterprise IT systems. Additionally, it provides comprehensive Runbook Solutions, specifically designed for frequent automation scenarios, which are fully configured and ready for large-scale deployment in production environments with complete logging capabilities. Overall, this empowers organizations to optimize their operations and drive efficiency through automation.

ScalePad Backup Radar offers an automated, cloud-based solution for backup monitoring and reporting, tailored for managed service providers. This tool aggregates backup statuses from over 300 integrations, including primary RMM, PSA, and backup systems, across servers, workstations, virtual machines, and NAS devices, all displayed in a customizable dashboard. It identifies vulnerabilities, facilitates trend analysis, and prioritizes actionable alerts by utilizing an intelligent ticketing system that organizes, appends, and automatically closes notifications to minimize distractions. Additionally, Backup Radar provides customizable, color-coded reports that can be scheduled flexibly and integrated within ScalePad’s Lifecycle Manager for coherent insights for clients. Compliant with SOC 2 Type II and ISO 27001 cybersecurity standards, the platform also features seamless API-driven integrations with PSA ticketing systems, allowing for the automation of incident workflows and the upkeep of compliance. This comprehensive solution is designed to enhance efficiency while ensuring that managed service providers can deliver consistent and reliable backup services.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

Aleph is a finance platform designed for AI, facilitating financial planning and analysis by merging data consolidation, spreadsheets, dashboards, and intelligent automation to enhance finance processes. It seamlessly integrates with over 150 systems, including ERP, HRIS/ATS, CRM, and various databases, utilizing no-code solutions to ensure real-time data synchronization. The platform adeptly transforms raw data through mapping, table combinations, and applying specific calculations, while securely storing essential metrics. Users can access Aleph via a web interface, complemented by spreadsheet add-ins that allow for the preservation of existing models, all while leveraging more accurate and live data. With features like dashboards and drill-down capabilities, it enables users to identify variances, expedite reporting and closing procedures, engage in forecasting and budget planning, model various scenarios, manage headcount effectively, and share visualized metrics across teams. Additionally, it incorporates robust security measures (SOC 2 Type II) and compliance features, ensuring clients receive immediate value from the platform; many report achieving operational readiness and generating reports within just a few days or weeks after implementation. This rapid onboarding and user-friendly design make Aleph an appealing choice for organizations looking to optimize their finance workflows.

NetWatch.ai provides an all-encompassing, AI-powered monitoring and security platform aimed at unifying disparate tools into a cohesive solution tailored for contemporary IT settings. The platform features three main product categories: NetWatch OPS, which delivers real-time monitoring, proactive alerts, and efficient resource management for servers and networks; Secure OPS, a hybrid SIEM that facilitates comprehensive security oversight and compliance for both cloud-based and on-premises systems; and AI OPS, which harnesses machine learning to foresee potential issues, automate resolution processes, and enhance operational efficacy. A unique “AI System Administrator” functions as a virtual operator that oversees customer infrastructures, integrates seamlessly through API with existing workflows, and provides thorough visibility and automation. Additionally, for organizations in need of expert support, NetWatch.ai offers Hive OPS SOC, a tiered Security Operations Center service that includes round-the-clock monitoring, incident response, and various other critical services. This integrated approach not only simplifies management but also significantly strengthens the overall security posture of businesses in an increasingly complex digital landscape.

Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.

AQtive Guard serves as a comprehensive cybersecurity solution designed to assist organizations in safeguarding and overseeing their cryptographic assets alongside non-human identities (NHIs) like AI agents, keys, certificates, algorithms, and machine identities throughout their IT infrastructure. The platform provides ongoing discovery and immediate visibility into both NHIs and cryptographic elements, seamlessly integrating with current security tools, cloud services, and repositories to deliver a cohesive understanding of security status. By leveraging cutting-edge AI and extensive quantitative models, AQtive Guard evaluates vulnerabilities, ranks risks, and presents actionable insights with automated remediation workflows that address issues and uphold policies such as credential rotation and certificate renewal. Furthermore, the platform ensures compliance with the latest standards, including emerging NIST cryptographic protocols, while facilitating the lifecycle management of cryptographic assets to mitigate risks associated with both present and future threats. In this way, AQtive Guard not only fortifies security but also enhances organizational resilience against evolving cyber challenges.

NudgeBee is an enterprise-grade AI Agents and Agentic Workflow platform purpose-built for SRE, CloudOps, DevOps, and platform engineering teams running complex cloud-native environments. The platform ships pre-built AI Assistants that work on day one, no model training, no prompt engineering. The AI SRE Agent handles incident triage, alert enrichment, root cause analysis, and remediation guidance. The AI FinOps Assistant delivers continuous Kubernetes and cloud cost optimization with right-sizing, spot instance, and abandoned resource recommendations. The AI K8sOps Agent provides natural-language interaction with clusters for workload checks, upgrade guidance, and maintenance operations. Alongside these, NudgeBee's visual no-code Workflow Builder lets teams automate any custom operational process. It supports 20+ action categories including native AWS, Azure, and GCP CLI nodes, kubectl execution, database queries, LLM-powered nodes, Agent-to-Agent (A2A) calls, and MCP server integration, all with built-in approval gates and audit logging. Key technical differentiators: NudgeBee uses a live semantic Knowledge Graph to ground AI answers in real infrastructure topology. It queries observability data in place, zero data ingestion, zero egress cost. A single workflow can span multiple clouds, Kubernetes clusters, ticketing tools, and communication channels. 49+ integrations across Kubernetes, AWS, Azure, GCP, Prometheus, Datadog, Dynatrace, Jira, ServiceNow, Slack, GitHub, ArgoCD, and more. Enterprise-ready: RBAC, MFA, immutable audit trails, BYOM (GPT, Claude, Gemini, Bedrock, Ollama), self-hosted deployment, SOC-2 Type II, and ISO 27001 certified.

MeBeBot One serves as a robust AI assistant and internal support hub designed for enterprises, consolidating organizational knowledge while leveraging intelligent search, generative responses, and AI agents to provide immediate answers to employee inquiries in areas like HR, IT, operations, and finance, thereby minimizing repetitive support requests and boosting overall efficiency while ensuring security and compliance. It connects seamlessly with platforms such as Microsoft Teams, Slack, SharePoint, SMS, and web chat to offer conversational assistance drawn from verified, company-approved resources, ensuring that the information provided is both accurate and adheres to internal policies as well as regulatory frameworks like GDPR and SOC 2. Additionally, MeBeBot One features sophisticated retrieval options and an "AI Wizard" for document scanning, which allows for the extraction of precise details from employee handbooks and knowledge databases, while also incorporating proactive elements such as push notifications, sentiment surveys, and insights dashboards that empower leaders to gauge engagement trends effectively. Ultimately, this platform not only enhances the support experience but also contributes to a more informed and engaged workforce.

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

Cydarm serves as a comprehensive platform for managing cybersecurity incident responses, specifically tailored to enhance the coordination and handling of cyber incidents by security operations teams throughout an organization. It encompasses the entire incident response lifecycle, empowering teams to efficiently detect, analyze, investigate, respond to, and document cybersecurity occurrences within a cohesive framework. This platform acts as a secure case management tool, allowing for the aggregation, examination, and tracking of alerts from various security tools, thereby offering heightened visibility into potential threats across the network. Additionally, Cydarm seamlessly integrates with pre-existing security infrastructures, including SIEM systems, messaging applications, authentication mechanisms, and IT service management tools, which facilitates the automatic creation of alerts and cases while fostering collaboration among teams utilizing their current operational resources. Moreover, by centralizing incident management, Cydarm enables organizations to respond more promptly and effectively to evolving cyber threats.

Motileo is an innovative platform focused on enhancing sales performance and fostering team engagement through gamification, which reimagines routine business activities and key performance indicators (KPIs) as engaging and competitive experiences aimed at boosting productivity and outcomes. By integrating seamlessly with existing tools like CRM systems, it automatically gathers essential performance metrics such as calls made, meetings scheduled, deals finalized, and revenue earned, transforming these figures into dynamic competitions, achievements, and progress tracking for both individuals and entire teams. Moreover, Motileo incorporates game-inspired mechanics into the work environment, recasting targets as accomplishments, milestones, and missions that lead employees toward quantifiable results while maintaining their involvement in the process. Teams have the opportunity to engage in tailored competitions or direct challenges that cultivate a spirit of friendly competition and promote ongoing effort, all while automated recognition features grant participants points or coins that can be exchanged for rewards. This unique approach not only motivates employees but also enhances collaboration and camaraderie among team members, making work more enjoyable and productive.

Quality Forward is an advanced cloud-based electronic Quality Management System (eQMS) tailored for organizations operating in stringent regulatory environments, facilitating the digitization, oversight, and automation of quality processes on a centralized platform. Leveraging the ServiceNow framework, it allows teams to efficiently manage essential workflows, including deviations, corrective and preventive actions (CAPAs), audits, complaints, change control, documentation, training, supplier quality, and risk management, ensuring comprehensive traceability and documentation that meets audit requirements. The system offers features like real-time monitoring and automated workflows, along with AI-generated insights that enhance compliance, minimize manual tasks, and boost operational efficiency throughout the product lifecycle. Additionally, it provides a highly customizable, no-code platform that empowers quality assurance teams to modify their processes in response to changing regulatory demands without the need for IT intervention, all while adhering to international standards such as FDA, ISO, and GxP. By integrating these capabilities, Quality Forward not only strengthens quality management but also fosters a culture of continuous improvement and agility within organizations.

Matia serves as a comprehensive DataOps platform aimed at streamlining contemporary data management by merging essential functions into a cohesive system. By integrating ETL, reverse ETL, data observability, and a data catalog, it removes the reliance on various isolated tools, thereby simplifying the challenges associated with managing disjointed data environments. This platform empowers teams to efficiently and reliably transfer data from diverse sources into data warehouses, utilizing sophisticated ingestion features that include real-time updates and effective error management. Furthermore, it facilitates the return of dependable data to operational tools for practical business applications. Matia prioritizes inherent observability throughout the data pipeline, offering capabilities such as monitoring, anomaly detection, and automated quality assessments to maintain data integrity and reliability, ultimately preventing potential issues from affecting downstream processes. As a result, organizations can achieve a more streamlined workflow and enhanced data utilization across their operations.

The Power BI Connector for ServiceNow offers a no-code solution that seamlessly transfers data from ServiceNow into Microsoft Power BI for enhanced reporting and analytics capabilities. Users can effortlessly import incidents, requests, and various ServiceNow tables into Power BI, utilizing pre-designed dashboard templates for quick setup. This tool allows for precise data selection, enables scheduled automatic refreshes to ensure reports are always up-to-date, and integrates ServiceNow data with other enterprise sources in the same BI environment. Available through the ServiceNow Store, it simplifies the process by eliminating the need for coding or middleware while adhering to ServiceNow's established roles and permissions. Additionally, the Power BI Connector is part of Tempo's suite of BI connectors within its Strategic Portfolio Management (SPM) offerings, which also includes integrations for platforms like Jira and monday.com, highlighting its versatile utility across multiple project management tools.

Most enterprise AI tools require your data to leave your network. contboxx Vault was built for organizations where that is not an option. Vault is an on-premises AI knowledge platform developed by Adversign Media. It integrates with 40+ enterprise systems, pulls content from file servers, wikis, CRM platforms, ticketing tools, and chat channels, and makes all of it searchable and distributable from a single permission-controlled environment. Every byte stays within your infrastructure. The platform solves three problems that generic AI tools cannot handle without compromising compliance. First, knowledge fragmentation: employees search across multiple systems and still find incomplete information. Vault consolidates sources, classifies content automatically, and delivers verified answers. Second, access control: Vault enforces five protection levels across all content and all output channels, so a confidential HR document cannot appear in a public digital signage feed. Third, accountability: every content decision is logged in a tamper-proof audit log, with a four-eyes principle on sensitive actions and a break-glass access mechanism for emergency situations. Unlike user-based cloud AI tools, Vault is licensed at a flat annual rate regardless of headcount. No data processing agreements with external vendors are required when running in internal-only mode. The system supports GDPR compliance by design, including traceable deletion procedures under Article 17.

Luron AI stands out as a sophisticated conversational AI solution tailored for enterprise customer service operations, adept at managing both incoming and outgoing communications through voice, chat, and SMS while delivering human-like interactions, maintaining real-time contextual awareness, and providing round-the-clock service. Its innovative Voice AI technology effectively replaces traditional IVR systems, offering intelligent voice automation that engages customers in meaningful conversations, managing unlimited simultaneous calls with natural and empathetic interactions, along with features like real-time transcription, speaker recognition, searchable call archives, sentiment assessment, and smooth transitions to human agents when necessary. Additionally, Luron integrates seamlessly with various CRMs, ticketing platforms, payment systems, telephony setups, and over a hundred enterprise applications, including popular tools like Salesforce, HubSpot, Zendesk, and ServiceNow, enabling agents to access synchronized data and work with the most up-to-date customer information. Furthermore, for digital communications, Luron's Chat AI can be implemented across multiple platforms such as websites, mobile applications, WhatsApp, Messenger, and others, effectively discerning user intent and managing follow-ups and context changes, thereby enhancing the overall customer experience. This comprehensive approach ensures that businesses can maintain a consistent and efficient interaction with their customers at every touchpoint.

Cloudgov.ai serves as an intelligent AI-driven FinOps platform designed for ongoing management of costs and policy adherence across various environments, including cloud, multicloud, data systems, containers, and artificial intelligence. By integrating major platforms such as AWS, Azure, Google Cloud, Oracle Cloud, Snowflake, Databricks, Kubernetes, OpenAI, Anthropic, and Gemini into a unified control panel, it enables teams to monitor expenses, allocation, policies, and associated risks in real time. Its Continuous Multicloud Observability feature links accounts, reviews past expenditures, categorizes costs based on region, account, and service, and projects future spending based on historical data. With AI-generated insights, the platform uncovers areas of waste and potential optimization, and its anomaly detection functionality alerts users to unexpected spikes in spending along with their financial implications. Furthermore, it provides ready-to-use Infrastructure as Code snippets for remediation, which allows engineering teams to implement suggested adjustments seamlessly, and integrates with Jira to convert insights and anomalies into actionable tasks for team members, thereby streamlining the workflow for cost management. Overall, Cloudgov.ai empowers organizations to maintain financial control while enhancing efficiency across their cloud operations.

OrgLogic serves as the AI-driven workspace tailored for enterprises. Rather than having individual teams acquire their own AI solutions that lack integration with your organization, OrgLogic provides a unified and governed Company Brain for all teams to utilize. This platform seamlessly integrates with tools like Salesforce, Jira, Confluence, Slack, Google Workspace, SharePoint, ServiceNow, GitHub, and others, ensuring that every response is based on your organization's unique knowledge, with proper citations and adherence to existing permissions. Furthermore, it consolidates access to all major AI models in a single location, allowing AI agents to execute tasks within your systems while maintaining a clear scope per agent and comprehensive auditing. This combination enhances efficiency and aligns AI capabilities with organizational standards.