Business Software for ServiceNow

Over 1,000 organizations worldwide depend on Resolver’s security, risk and compliance software. From healthcare and hospitals to academic institutions, and critical infrastructure organizations including airports, utilities, manufacturers, hospitality, technology, financial services and retail. For security and risk leaders who are looking for a new way to manage incidents and risks, Resolver will help you move from incidents to insights.

xMatters serves as a smart communications platform aimed at enhancing critical business workflows, particularly within IT operations, DevOps, and the management of significant incidents. With a trusted base of more than 1000 international organizations, xMatters provides advanced communication solutions that facilitate efficient IT management, ensure business continuity, foster employee involvement, and improve customer interactions. The platform stands out for its exceptional reliability and cutting-edge features, making it an invaluable tool for modern enterprises. Its capabilities are continually evolving to meet the dynamic needs of businesses in a rapidly changing environment.

DBxtra offers a cloud-driven solution for business intelligence, reporting, and dashboards, enabling companies to develop and share interactive web reports and dashboards effortlessly. Users are not required to possess any SQL, programming, or web technology skills to effectively create, implement, and oversee ad-hoc reports using DBxtra. The platform comprehensively addresses all reporting requirements. Additionally, potential users can experience DBxtra through a complimentary 30-day trial. This allows businesses to explore its features and functionalities without any commitment.

Desktop Central MSP provides remote Windows desktop administration and management for managed service providers. Desktop Central MSP is suitable for MSPs of any size. It allows MSPs to remotely manage and control their customers' devices (including desktops and servers) to perform maintenance or make changes. MSPs have the option to choose between two editions Desktop Central MSP software: the enterprise and free edition.

Qualtrics Customer Experience software is an advanced solution designed to help organizations deliver exceptional customer interactions at scale. It consolidates data from multiple touchpoints such as surveys, calls, emails, chat, and digital behavior into unified customer profiles. With AI-driven analytics, the platform uncovers insights, predicts future behavior, and provides actionable recommendations to improve experiences. Businesses can identify at-risk customers early and implement targeted strategies to reduce churn and retain loyalty. The platform supports omnichannel experience management, ensuring seamless and consistent interactions across all customer touchpoints. Real-time dashboards and alerts allow teams to respond quickly to emerging issues and changing customer expectations. Automated workflows help streamline operations by routing feedback and triggering actions without manual intervention. Qualtrics also connects customer experience data to business outcomes, enabling organizations to measure the impact on revenue and performance. Its integration capabilities allow it to work seamlessly with existing systems and tools. Ultimately, Qualtrics helps organizations transform customer feedback into meaningful actions that drive growth and long-term success.

KeyedIn Solutions is transforming the way Project Management Office (PMO), teams work through its cloud-based solution for project portfolio management. KeyedIn's interface is simple and helps businesses improve project selection, resource allocation, portfolio-level reporting, and more. KeyedIn offers a unique combination of tools to manage portfolios, financials, deliverables and financials.

Qualtrics Employee Experience software is an advanced solution built to help organizations listen to their workforce and turn insights into impactful actions. It captures employee feedback across multiple channels, including surveys, pulse checks, and lifecycle touchpoints, providing a complete view of employee sentiment. Using AI-powered analytics, the platform identifies trends, highlights risks, and generates actionable recommendations tailored to managers and leadership teams. It connects employee experience data with customer outcomes and business performance, allowing organizations to demonstrate measurable ROI. The platform supports the full employee journey, from candidate experience and onboarding to engagement and development. Real-time dashboards and insights help leaders make faster, data-driven decisions. Qualtrics also enables predictive analytics, such as identifying flight risks and addressing retention challenges proactively. Managers benefit from clear guidance on how to act on feedback rather than simply reviewing reports. The system fosters a culture of continuous improvement by encouraging ongoing listening and responsiveness. Ultimately, Qualtrics empowers organizations to build stronger teams, improve engagement, and drive long-term business success.

ICEFLO Runbook Management (RBM) is an innovative solution built on the ServiceNow® platform that modernizes runbook processes for operational resilience. By replacing manual spreadsheets, RBM centralizes event runbooks, facilitates detailed event and task planning, and offers a comprehensive overview of interconnected runbooks. It integrates seamlessly with other ServiceNow® capabilities, enabling real-time issue tracking and resolution, and providing role-based personalized content for users. RBM helps organizations manage risk, avoid service outages, and comply with regulatory requirements through efficient change and incident management.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

Icinga is an internet monitoring system that checks the availability of your network resources and notifies users when there are outages. It also generates performance data for reporting. Icinga is flexible and extensible. It can monitor complex environments in multiple locations. Icinga 2 is the monitoring server and requires Icinga Web 2 on top in your Icinga Stack. You can manage the configuration with the Icinga Director or config management tools. Plain text is also available within the Icinga DSL. Find solutions, take action and become a problem-solver. Flexibility is key. Keep curious, stay passionate, and stay in the loop. Tackle your monitoring challenge. The Icinga stack consists of six core strengths that cover all aspects related to monitoring. You can get valuable insights, on-time notifications and eye-opening visuals as well as analytics. Icinga integrates easily into your systems and gives you the power of automating your tasks.

Sinequa offers a cutting-edge intelligent enterprise search solution that links employees in the digital workspace with essential information, expertise, and insights necessary for their tasks. It efficiently manages large and diverse data sets while ensuring security and compliance, even in intricate environments. By providing employees with pertinent information and insights, it accelerates innovation and enhances responsiveness to clients. Organizations leveraging intelligent search empower their workforce to perform tasks more effectively, leading to substantial cost reductions. By delivering insights within the context of employees' work, it ensures the transparency and agility required for timely regulatory compliance, ultimately reducing financial and reputational risks. Additionally, Sinequa’s Neural Search boasts the most advanced engine on the market for uncovering enterprise information assets, making it an invaluable tool for organizations aiming to optimize their operational efficiency.

CloudCheckr unites IT, security, and finance teams around cloud. It provides total visibility, deep insights, cloud automation, and governance. CloudCheckr is a cloud management tool that helps businesses manage their cloud environments and protect their cost. AWS Advanced Technology Partner with Security and Government competencies and a certified Silver Partner for Azure, we can support multi- and hybrid-cloud strategies.

Slashdot users, get ready to revolutionize your team's collaboration and integration efforts with Exalate! This powerful tool offers the ultimate flexibility in synchronizing Jira instances, ServiceNow, Zendesk, Github, Salesforce, Azure DevOps, and more, providing seamless data flow and harmonized processes. Break down the barriers between different platforms and tools, eliminate data silos, and supercharge your team's productivity. With Exalate, your teams can work cohesively, regardless of their preferred work management systems, enabling unparalleled collaboration and efficiency.

The new standard for third-party risk management and attack surface management. UpGuard is the best platform to protect your organization's sensitive information. Our security rating engine monitors millions upon millions of companies and billions upon billions of data points each day. Monitor your vendors and automate security questionnaires to reduce third- and fourth-party risk. Monitor your attack surface, detect leaked credentials, and protect customer information. UpGuard analysts can help you scale your third-party risk management program and monitor your organization and vendors for potential data leaks. UpGuard creates the most flexible and powerful tools for cybersecurity. UpGuard's platform is unmatched in its ability to protect your most sensitive data. Many of the most data-conscious companies in the world are growing faster and more securely.

End-to-end "Business intelligence" for your IT organization. Transparency, control, and productivity are all key to a successful IT organization. Scaled agility in your IT fabric is encouraged. A complete environment and release image supports collaboration across teams and provides the insight organizations need today to drive innovation. You can improve visibility of your complex IT fabric, which will allow for better collaboration and decision-making. A centralized portal allows you to manage complex computer systems and the entire IT fabric. To reduce IT costs and increase project productivity, measure the usage of test environments. Establish control through centralized runbooks and automation for regular and time-consuming tasks to eliminate chaotic and non-repeatable activities. You can manage conflict and change effectively while providing real-time health status and powerful analytics to determine your business impact.

The RecordPoint Data Trust platform helps highly regulated organizations manage data throughout its lifecycle, regardless of system. We work with organizations in highly regulated industries to ensure their data is right where it should be - safeguarded for privacy, security, and governance.

Field Nation connects businesses to a nationwide network IT professionals for on-site work. Field Nation connects companies and technicians to complete over 1.4MM work orders each year with a 98% success ratio across all U.S. ZIP codes. Our techs have experience working with major chains across the U.S. installing, troubleshooting and repairing the equipment that your customers depend on. This is more than a platform. It's a partnership. Our team will ensure that the talent you choose produces results you are proud of. We are only satisfied when we are. Don't believe everything we say. Your peers can give you business ratings that help you evaluate technicians' work history, experience, and performance for the job you need. You can bridge service gaps by selecting pros who are good in the field and building A-teams with trusted talent. A custom profile will help you market your expertise and make you stand out.

Ardoq revolutionizes Enterprise Architecture by turning complex data into connected insights that drive better business outcomes. Built for modern enterprises, it replaces static documentation with a living, data-integrated repository that reflects your IT ecosystem in real time. From application rationalization to cloud migration and business capability modeling, Ardoq enables teams to visualize dependencies, identify risks, and optimize investments. It helps Enterprise Architects, CIOs, and Business Leaders align IT and business goals by connecting data from multiple systems to measurable outcomes. Users can model change scenarios, uncover redundancies, and generate insights that save both time and money—like one customer who saved $800,000 annually by rationalizing 30 unused applications. Ardoq’s collaborative interface makes data maintenance effortless, allowing stakeholders to contribute updates that ensure accuracy and accountability. Recognized as a five-time leader in the Gartner® Magic Quadrant™, it is built for organizations that want strategic agility backed by real-time intelligence. With Ardoq, architecture becomes the core driver of innovation, risk reduction, and operational excellence.

Embark on your DevOps journey and streamline application delivery with a cohesive and robust workflow. The path to continuous delivery begins here. Clarive stands out as the pioneering tool that offers an integrated experience for both Development and Operations teams. Establish and plan your milestones, quality checkpoints, and releases in alignment with your product vision and objectives. Package your source code or any related artifacts into changesets that facilitate various review, testing, or deployment workflows. Track your release journey through various stages and environments, while fostering collaboration and iterative improvements using kanban boards and discussions. Automate your release pipelines to set up infrastructure, manage dependencies, and deploy components seamlessly. This solution is perfect for Development teams eager to adopt lean delivery practices and optimize their workflows. It also serves Operations teams aiming to unify all delivery processes, break down silos, and effectively manage application dependencies. By consolidating tools, you can save both time and resources, paving the way for a more efficient and productive DevOps environment. Embrace this opportunity to enhance your collaborative efforts and achieve your goals with greater efficiency.

Syteca — control privileged access and detect identity threats in one place. Syteca is a PAM platform built from the ground up with identity threat detection and response (ITDR) capabilities. Instead of bolting on monitoring after the fact, Syteca was designed monitoring-first: every privileged session is visible, recorded, and auditable from the start. The platform covers the full privileged access lifecycle — account discovery, credential vaulting, just-in-time access provisioning, MFA, and manual approval workflows. What sets it apart is what happens after access is granted: continuous session monitoring, risk detection during active sessions, and automated response actions (block the user, terminate the session, kill the process). Syteca works across Windows, macOS, and Linux, and supports on-premises, cloud, and hybrid deployments. Licensing is modular — you select and pay for the capabilities you actually need. Trusted by 1,500+ organizations in 70+ countries. Recognized by Gartner and KuppingerCole. Key solutions: - Privileged Access Management - Password Management - Privileged Remote Access - User Activity Monitoring - Insider Threat Management - Real-time Alerts & Incident Response - Enhanced Auditing and Reporting

Tydy is an Employee Data Platform designed for fast-growing companies that need to deliver an automated and personalized employee experience, at scale.

You can monetize any type of recurring business model, including single subscriptions and large contracts. Automate billing, pricing, and sales accounting. Any source data can be used to generate usage-based revenue models. Manage the contract lifecycle and scale up to provisioning or automated fulfillment. The Good Sign SaaS solution will automate your monetization.

We hold the view that the contemporary IT landscape has become overly intricate, disjointed, and costly. Netreo offers unparalleled network monitoring, analytical, and intelligence solutions in a user-friendly and low-maintenance format. The significance of great design diminishes if it is not embraced by users; thus, true excellence is defined by how well a product is utilized. Our goal is to enhance engagement, drive adoption, and ensure complete utilization of our tools. We achieve this by strategically packaging and pricing our offerings for easy access, engaging with our customers to align with their usage patterns, and continuously refining our products based on their feedback. This iterative process is aimed at establishing ourselves as an essential part of their operations. In today's environment, IT teams face the daunting task of incorporating new technologies into their existing systems while managing their longstanding legacy requirements. The complexity and diversity of business technology stacks have reached unprecedented levels, making them harder to oversee than ever before, which is why we remain committed to simplifying the experience for our clients.

Effortlessly implement digital procedures that enhance operational efficiency through a simple drag-and-drop interface. Develop and launch top-tier mobile procedures in mere seconds, enabling the seamless transformation of your traditional paper checklists into digital formats without any coding required. Conduct inspections on any device, even without an internet connection, ensuring flexibility and accessibility. Optimize your workflows by directing users with intelligent logic and timely alerts, while harnessing AI to extract meaningful insights from your data. Quickly generate professional PDF and Excel inspection reports to deliver fast solutions. Integrate your current systems to facilitate real-time data exchange, allowing for dynamic updates. The intuitive drag-and-drop builder allows anyone to create digital procedures in an instant, fostering an environment where everyone is encouraged to drive positive changes. Our "No-Code" approach, as opposed to "Low-Code," ensures that anyone can easily turn problems into profit opportunities. To thrive in today's rapidly evolving landscape, it is essential to empower every individual, from entry-level employees to top executives, to take initiative and lead transformation efforts. This democratization of technology is key to staying competitive in a fast-paced world.

Enhance team efficiency by directing alerts to the appropriate individuals, facilitating swift collaboration and resolution of issues. By ensuring that alerts reach the right recipients, you can minimize the time taken to acknowledge and rectify incidents. Our complete ChatOps experience seamlessly integrates with your existing tools, offering incident timelines and reporting functionalities that support blameless post-incident analysis. Foster engagement by meeting individuals in their work environments; our mobile-first solutions utilize machine learning to provide on-call accessibility from any location. Splunk On-Call streamlines incident management processes, alleviating alert fatigue and promoting higher uptime rates. Utilize Splunk On-Call to optimize your on-call schedules and escalation frameworks, automating everything from rotations to overrides. Our platform delivers contextual alert details, machine learning-based suggestions, and enhances collaboration to efficiently tackle issues, all while meticulously documenting crucial remediation information for future reference. This allows teams to not only resolve incidents promptly but also to learn from them to improve future responses.