Business Software for Segment

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location

Optimize your website to increase customer value High ROI A/B Testing to (Actually!) Grow Your Business We have created a tool that eliminates many of the problems associated with other platforms and allows you to focus on your optimization strategy. Convert's tool is the only enterprise solution that does not store personal data in its default setting. It also uses first-party cookies to track visitors accurately. We are here to help you. ConversionXL tests show that we are the fastest testing tool. We've beat the blink that skews results, and damages your reputation. No more waiting. We are human experts who can help you. They know the tool inside and out, value your time, and won't stop until you're happy. Many plans include unlimited domains, tests, and projects. You also get advanced developer options and top-notch training add-ons. You can test it if you think it.

Transform your product into a powerful engine for growth. Provide the seamless, product-focused experiences that users seek and accelerate your business with Appcues. Enhanced user experiences pave the way for quicker and more lucrative growth, which is precisely why we created the Product-Led Growth Platform. Appcues simplifies the process of delivering outstanding user experiences at scale while aligning your organization with the product as its strongest growth driver. From the initial assessment to user advocacy, Appcues empowers businesses to craft product experiences that foster satisfied customers and sustainable growth. Captivate users with tailored onboarding journeys that leave a lasting impression. Effectively onboard and activate users by captivating, informing, and guiding them swiftly to realize value. Boost feature engagement and adoption rates by designing timely, contextual prompts and walkthroughs that resonate with users. By prioritizing user satisfaction, you can ensure long-term success in a competitive marketplace.

B2B companies today rely on accurate data to drive their sales and marketing strategies. KickFire's IP Address Intelligence™ converts IP addresses to companies and provides account level firmographic data such as industry, revenue and employee count. B2B marketers can use this data to identify visitors to their websites, personalize content and target ads. They can also enrich forms and append CRM data to other account-based marketing strategies. KickFire's IP addresses intelligence and B2B firmographic information are available through its LIVE leads platform, API and integrations with the most current technologies.

Indicative is used by product managers, marketers, and business analysts to increase customer engagement, retention, and conversion. Indicative connects all your customer data sources and synthesizes them into a complete view. This gives you the actionable insights that you need to grow your customer base, build great products, and increase your sales. Indicative's free plan allows you to access the robust behavioral analytics platform and up to 1 billion user actions per month.

ConvertFlow is the all-in-one funnel builder for ecommerce. Build your store's popups, quizzes, product recommendations, and landing page funnels, without waiting on developers. BEFORE CONVERTFLOW: Your conversion funnel is a chaotic mess of apps, plugins, scripts & zaps. Reporting is confusing. Making changes takes weeks waiting for developers. Growing revenue means paying for more traffic. AFTER CONVERTFLOW: All of your store’s conversion campaigns are organized in one dashboard. Reporting is clear. Running funnel experiments is easy. Making changes takes minutes with the funnel builder. You increase ROAS and maximize revenue per website visitor. USE-CASES: • List Growth: Collect email & SMS lists faster. • Product Quizzes: Uncover shopper preferences and recommend products. • Upsell & Cross-Sells: Grow AOV with one-click upsells & cart cross-sells. • Cart Abandonment: Stop cart abandonment before it happens with exit-intent offers. • Landing Page Funnels: Build & A/B test landing pages that match your ad campaigns.

Frontify is a cloud-based brand management platform for creators and collaborators of brands, connecting everything (and everyone) important to the growth of your brand. With Frontify, you can centralize every image, video, logo, icon, or other brand asset in one place. Start a free trial or book a personalized demo to find out why 4,000 brands work with Frontify.

Success4 provides the right tools that do all the heavy lifting so you can focus on your customer success strategy.

Open-source e-commerce platform that supports multi-currency and multi-language global brands. Available free of charge with a web storefront or PWA.

Keen is a fully managed event streaming platform. Our real-time data pipeline, built on Apache Kafka, makes it easy to collect large amounts of event data. Keen's powerful REST APIs and SDKs allow you to collect event data from any device connected to the internet. Our platform makes it possible to securely store your data, reducing operational and delivery risks with Keen. Apache Cassandra's storage infrastructure ensures data is completely secure by transferring it via HTTPS and TLS. The data is then stored with multilayer AES encryption. Access Keys allow you to present data in an arbitrary way without having to re-architect or re-architect the data model. Role-based Access Control allows for completely customizable permission levels, down to specific queries or data points.

Split's Feature Data Platform™ allows you to move quickly without breaking anything. Set up feature flags, and deploy them safely to production. You can control who sees what features and when. Connect each flag to contextual data so you can know if the features you are deploying are improving or making things worse. You can then act without hesitation. You can easily conduct feature experiments such as A/B testing without slowing down. Split is a feature-management platform that goes the extra mile with experts to support, online courses that help you learn while you go, and an developer-oriented culture which puts our customers in the center. Split can help you to improve your productivity, reduce your MTTR or ignite your development team without burning it out. Switch to a free account, schedule a demonstration to learn more or contact us with any questions.

Hosted platform solution for SaaS companies to build your integrations & marketplace. Grow your ecosystem with the #1 integration marketing platform. Showcase integrations, apps & partners. Easy to set up, no direct integration needed. Launch in less than 5 minutes. We offer you the building blocks and tools to manage your ecosystem. Import existing data from integration platforms like Zapier, Blendr, Piesync, Segment and many more. Manage your partners, integrations, categories, and collections from one place. Customize your ecosystem to the look and feel of your website & use your own custom domain. Our advanced search enables your clients & prospects to navigate through your ecosystem. Search engine optimized to get the best ranking for major search engines, such as Google and Bing. Our predefined templates enable you to choose out of a variety of ecosystem layouts. Apideck Ecosystem provides a way for all stakeholders to communicate & boost platform adoption.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

Dreamdata is the B2B revenue attribution platform that empowers go-to-market teams to understand their impact and drive growth. By automating data collection and modeling, it provides a 360° view of the customer journey and enables data-driven decision-making. Key Features: - Automated Data Collection & Unified Model: Collects first-party data from your website and marketing/sales stack, building a complete picture of customer interactions. - Multi-Touch Attribution: Accurately attributes revenue to specific touchpoints, providing clear ROI on campaigns and channels. - Buying Signals & Lead Prioritization: Identifies high-intent accounts and prioritizes leads, maximizing sales efficiency. - Campaign Performance Analysis: Evaluates campaign effectiveness, enabling data-backed optimization decisions. - Custom Audiences & Data Activation: Creates targeted audiences based on customer journey insights for personalized campaigns across platforms. - Industry Benchmarking: Compares your performance against industry standards, highlighting areas for improvement and competitive advantage. - Intuitive Interface: User-friendly design ensures easy navigation and actionable insights.

Gain practical insights for your direct-to-consumer brand with a personalized, comprehensive overview that requires no engineering expertise. With just a single click, you can integrate all your marketing data and analyze it directly within the application. Real-time detection of insightful trends and anomalies becomes effortless, eliminating the need for tedious spreadsheets filled with numerous tabs. Centralize your marketing data sources seamlessly, as we support all major connectors utilized by D2C brands. You won’t have to worry about maintaining a data pipeline or setting up a data warehouse; we take care of that for you. Instantly compute and analyze key performance indicators with ease. Our pre-defined dashboards allow you to visualize crucial metrics such as Customer Acquisition Cost, Lifetime Value, and Retention Cohorts, which are essential for monitoring and enhancing your store's performance. Furthermore, you have the freedom to customize these charts to fit your unique metrics and definitions, as all visualizations are constructed using SQL, enabling your team or ours to tailor them as needed. The flexibility and user-friendliness of our platform empower you to make informed decisions faster than ever before.

Transform your email strategy to significantly enhance trial conversion rates by moving away from generic blasts towards highly effective user segmentation tailored for SaaS businesses. Companies in the SaaS sector have reported an impressive average increase of 24% in trial conversions. Utilize tailored, real-time email communications triggered by user interactions, whether they engage with your product or not. Design onboarding journeys that effectively transition free users into paying customers. Leverage real-time user insights from both your product and entire marketing ecosystem through seamless native integrations, eliminating the need for developer assistance. Create audiences based on live user data, allowing you to target individuals at the ideal phase of their customer journey. Enhance your outreach with focused emails and craft meaningful, real-time customer experiences using an intuitive visual drag-and-drop flow builder that simplifies the process of creating impactful communications. This approach empowers you to not only boost conversion rates but also foster stronger relationships with your users.

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

In today's fast-paced business environment, companies must quickly adjust to the constantly shifting demands and preferences of their customers. Sprinkle provides an agile analytics platform designed to manage these expectations effortlessly. Our mission in founding Sprinkle was to simplify the entire data analytics process for organizations, eliminating the hassle of integrating data from multiple sources, adapting to changing schemas, and overseeing complex pipelines. We have developed a user-friendly platform that allows individuals across all levels of an organization to explore and analyze data without needing technical expertise. Drawing on our extensive experience with data analytics in collaboration with industry leaders such as Flipkart, Inmobi, and Yahoo, we understand the importance of having dedicated teams of data scientists, business analysts, and engineers who are capable of generating valuable insights and reports. Many organizations, however, face challenges in achieving straightforward self-service reporting and effective data exploration. Recognizing this gap, we created a solution that enables all businesses to harness the power of their data effectively, ensuring they remain competitive in a data-driven world. Thus, our platform aims to empower organizations of all sizes to make informed decisions based on real-time data insights.

MotionTools provides all the tools that make your operations more efficient and your business more profitable. Best-in-class companies like Flink, Wisag, RioTino, Nagel-Group, Fastdrop or Zufall logistics group rely on us for their daily operations. We have all the tools you need to operate efficiently and excite your users: - Customer Portal: A self-service portal for streamlined customer communication. - Booking Manager: A web app for agents and dispatchers to manage all incoming bookings. - Dispatch Tools: Bundle bookings into tours, assign them to drivers, and manage ongoing operations. - Route Planner: Plan complex routes for a large workforce at a tap of a button. - Driver App: Manage your workers, track their work time & current location in realtime. Set your business in Motion. Level up your operations with MotionTools for as little as 99€ / month. Start a free trial anytime or book your personal demo today.

Experience a top-tier full-stack location platform that accelerates the development of location-centric applications while boosting your revenue through advanced SDKs and APIs for features like geofencing, trip tracking, geocoding, and search functionalities. Leverage open-source SDKs renowned for their precision, accompanied by straightforward documentation, adaptable APIs, and seamless integrations. Craft unique location-based solutions throughout the customer journey, covering everything from personalized messaging to curbside pickup and address autocomplete features. Designed for scalability, this platform handles over 100 billion queries annually from more than 100 million devices while prioritizing enterprise-level security, privacy, and customer support. Enhance your conversion rates by effortlessly connecting users with nearby locations and services. You can either import and search your own location data or utilize our exceptional address and point of interest (POI) datasets. Benefit from a generous free tier of up to 100,000 requests each month, and take advantage of tools to configure geofences, as well as visualize, analyze, and segment your location data. Additionally, our open-source SDKs for iOS, Android, and web facilitate the straightforward integration of location capabilities into your applications, ensuring a seamless user experience. With these tools, the potential for innovation in location-based services is limitless.

Eliminate inefficiencies, unnecessary expenses, and flawed decision-making caused by unreliable data with Iteratively. Our tracking plans align your entire organization around customer data, ensuring everyone is informed. Quickly set up analytics through code snippets and automated quality assurance, so you can bypass tedious data manipulation and obtain precise analytics from the outset. Establish a unified taxonomy and a singular source of truth for event definitions to maintain clarity. Say goodbye to the time-consuming process of data cleanup and guarantee that your analytics are recorded accurately from the beginning. With automated reports and alerts in place, you can prevent analytics issues before they arise, eliminating the need for manual quality checks. Safeguard your sensitive information by reviewing tracking modifications and implementing pre-configured rules to mitigate PII leaks to your analytics providers. We do not store, process, or access your data, ensuring your privacy remains intact. Compatible with both third-party and custom data pipelines, Iteratively keeps your tracking plan current across your organization. Standardize naming conventions with a company-wide taxonomy, allowing you to finally relax knowing that your analytics tracking is reliable and will not fail when you need it most. Your team can focus on insights rather than worrying about data integrity and accuracy.

Vanta is the leading trust management platform that helps simplify and centralize security for organizations of all sizes. Thousands of companies rely on Vanta to build, maintain and demonstrate trust in a way that's real-time and transparent. Founded in 2018, Vanta has customers in 58 countries with offices in Dublin, New York, San Francisco and Sydney.

AWS IoT SiteWise is a managed service designed for the efficient collection, storage, organization, and monitoring of industrial equipment data at scale, enabling more informed, data-driven decisions. This service allows for the oversight of operations across multiple facilities, rapid calculation of key industrial performance metrics, and the development of applications that analyze equipment data to mitigate expensive issues and minimize production delays. By facilitating consistent data collection across various devices, it aids in the swift identification of problems through remote monitoring while enhancing multi-site operations with a unified data approach. Currently, extracting performance metrics from industrial equipment poses significant challenges due to data being confined within proprietary on-premises storage systems, often necessitating specialized skills to access and format it for analysis. AWS IoT SiteWise addresses this challenge by deploying software on a gateway located within your facilities, streamlining the data management process and making it more accessible for various stakeholders. As a result, businesses can focus on leveraging this data to optimize their operational efficiencies and drive innovation.

Capture the attention of your visitors with visually appealing notification widgets that provide a quick glance at your most recent updates. Gauge user sentiment regarding these updates and encourage interaction by allowing them to respond with emojis or leave comments, ensuring they feel heard. Even when users are not actively engaged with your website or product, keep them informed about important updates by sending notifications directly to their email inbox. You can categorize your users based on various criteria, such as their roles, locations, or previous interactions, enabling you to tailor your communications to specific segments of your audience. If your user base is multilingual, AnnounceKit can accommodate that by allowing you to create posts in various languages, easily publish translations, and deliver a fully localized experience for all users. Additionally, keep your team updated on releases through platforms like Slack, and proactively inform clients about any upcoming deprecations. Enhance the appeal of your changelogs by adding visually attractive elements, making it a more engaging experience for your users. By utilizing these strategies, you can foster a more interactive and informed community around your brand.