Business Software for ModMed

Calvient is an advanced healthcare operations platform that leverages artificial intelligence to streamline, quantify, and automate essential processes such as handling faxes and document intake, managing referrals and prior authorizations, organizing records, and optimizing various back-office functions by seamlessly integrating with existing electronic health record systems. This innovative platform consolidates all incoming tasks within a single intelligent framework that utilizes AI for classification, efficient routing, automated task lists, coordination dashboards, and insightful analytics aimed at identifying bottlenecks and evaluating performance metrics. By centralizing communication from various channels into one unified practice inbox, it not only categorizes and prioritizes tasks but also intelligently directs them to the appropriate team members. Furthermore, Calvient enhances operational efficiency by implementing predictive automation and insights that minimize manual workloads, expedite processing times, boost throughput and compliance, and enable staff to concentrate on meaningful interactions with patients. Remarkably, real-world implementations have demonstrated substantial time savings, accelerated task completion rates, and increased operational capacity, all without the need for additional personnel. This transformation ultimately leads to a more efficient healthcare environment that prioritizes the patient experience.

FlowHealth is an innovative patient communication solution powered by AI, designed to eliminate the need for medical practices to operate in-house call centers. Its AI assistant, Emma, efficiently manages incoming calls, schedules appointments, addresses inquiries, and follows up with patients while seamlessly integrating with the practice's electronic health record system. Rather than forcing practices to adapt to a rigid system, FlowHealth customizes its approach to fit each office’s unique workflow, enhancing the existing technology in place. Acting as a supportive front-desk colleague, Emma provides immediate responses to inbound calls, manages patient scheduling, helps alleviate busy times, and offers assistance during evenings and weekends, all while communicating fluently in English, Spanish, and additional languages. Furthermore, she takes charge of outbound communications by promptly confirming online requests, reducing no-show rates, and directly entering appointments into the calendar. In terms of appointment reminders, Emma proactively calls and texts patients prior to their appointments, confirms attendance, assists with rescheduling, and addresses basic inquiries, thereby minimizing the chances of last-minute cancellations and optimizing the practice's efficiency. With FlowHealth, medical practices can enhance patient engagement and streamline operations, ultimately leading to improved patient satisfaction.

Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch. Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience. Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models. 2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients

Leaders in Patient Acquisition and Patient Retention. Integrating with your EMR will modernize your patient experience. We will automate and streamline communication from your front staff. With effective SEO and patient recall, you can attract more patients. With complete transparency on ROI, you can evaluate the performance of your marketing efforts. Automated reminders for consultation appointments via email, phone, and text. Tracking marketing revenue and costs of the practice website and its marketing channels. All key performance indicators, leads, and purchased appointments related to rankings, SEO factors, and traffic types are tracked.

Reduce administrative hours by 20% for your practice while verifying patient insurance eligibility instantly and enhancing the check-in experience with our kiosks, tablets, and software solutions. Make the check-in process easier for patients by enabling them to register before their appointments from any location at their convenience. The registration procedure is made simpler, and the intake process becomes more efficient. With our flexible workflow, you can expedite the check-in process, achieving an average of just 3 minutes for new patients and under a minute for returning ones. This not only accelerates patient processing but also boosts successful payments and enhances cash flow within your practice. Medical facilities have reported increases in their point-of-sale collections ranging from 25% to 65%. Clearwave addresses the issue of patient impatience effectively. By implementing a digital front door that remains accessible at all times, you can ensure seamless scheduling, automated eligibility checks, efficient patient check-in, and clear financial transparency for everyone involved. This innovative approach transforms the patient experience and ultimately leads to higher satisfaction rates.

Forus serves as a platform that enhances medication access and streamlines the prior authorization process for healthcare providers. It automates various tasks associated with prescribing and treatment, such as managing prior authorizations, verifying benefits, handling appeals, enrolling patients in financial assistance programs, routing prescriptions to pharmacies, tracking renewals, and updating patients. Designed to seamlessly integrate with electronic health records, it facilitates workflows that encompass both medical and pharmacy benefits. The best part is that both healthcare providers and patients can utilize Forus without any associated costs. This accessibility encourages widespread adoption and helps improve patient care.

KloudMD serves as a comprehensive cloud-based front-office solution tailored for various healthcare practices, including medical, dental, and aesthetic facilities. The platform seamlessly integrates features like an AI-driven receptionist, a dedicated phone service for practices, online appointment scheduling, and a centralized inbox for managing patient communications via calls, texts, and web chats. It facilitates appointment scheduling directly into linked EHR/EMR or practice management systems, sends out reminders and follow-up messages for missed calls, and can even manage patient recall notifications. Additionally, the software allows staff to handle digital intake forms, collect payments, request reviews, conduct email and SMS marketing campaigns, engage in internal team communications, and access call recordings along with transcripts. The platform also automates workflows and provides detailed reports on calls, bookings, and financial performance. With a user-friendly web dashboard and mobile applications available for both iOS and Android, teams can efficiently oversee office communications, messages, and scheduling. KloudMD offers a range of integrations with various medical, dental, and specialized practice systems, along with a REST API and webhooks to facilitate connectivity with other essential tools, ensuring a streamlined and efficient practice management experience. This comprehensive suite of tools aids healthcare providers in enhancing operational efficiency while focusing on patient care.