Business Software for Kore.ai

Introducing Microsoft 365 Copilot — your innovative partner in productivity. This remarkable tool harnesses the capabilities of advanced language models alongside your data from the Microsoft Graph and various Microsoft 365 applications, transforming your written input into an unparalleled productivity asset. Copilot seamlessly integrates into Microsoft 365 in two distinct manners. It collaborates with you within the familiar Microsoft 365 applications you utilize daily — including Word, Excel, PowerPoint, Outlook, Teams, and more — to stimulate creativity, enhance productivity, and elevate your skill set. Additionally, we are excited to unveil a completely new feature: Business Chat. This feature operates across the advanced language model, the suite of Microsoft 365 apps, and your personal data — encompassing your calendar, emails, chats, documents, meetings, and contacts — enabling you to accomplish tasks previously thought impossible. You can interact with it using natural language commands, such as “Update my team on the changes made to the product strategy,” and it will create a comprehensive status report synthesizing information from the morning’s meetings, emails, and chat discussions. With these advancements, the potential for streamlined communication and collaboration has never been greater.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Utilize sophisticated coding and language models across a diverse range of applications. Harness the power of expansive generative AI models that possess an intricate grasp of both language and code, paving the way for enhanced reasoning and comprehension skills essential for developing innovative applications. These advanced models can be applied to multiple scenarios, including writing support, automatic code creation, and data reasoning. Moreover, ensure responsible AI practices by implementing measures to detect and mitigate potential misuse, all while benefiting from enterprise-level security features offered by Azure. With access to generative models pretrained on vast datasets comprising trillions of words, you can explore new possibilities in language processing, code analysis, reasoning, inferencing, and comprehension. Further personalize these generative models by using labeled datasets tailored to your unique needs through an easy-to-use REST API. Additionally, you can optimize your model's performance by fine-tuning hyperparameters for improved output accuracy. The few-shot learning functionality allows you to provide sample inputs to the API, resulting in more pertinent and context-aware outcomes. This flexibility enhances your ability to meet specific application demands effectively.

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

Founded in 2008, Unblu is Swiss company that provides financial institutions with the best technology to level up the digital experience of their customers. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.

Monitor user interactions through advanced analytics and categorize users according to their activities. Develop engagement tactics using cutting-edge AI technology. Certain mobile manufacturers impose OS/Device level limitations, which can impede the delivery of push notifications. Our solution enables you to circumvent these barriers, allowing you to connect with an additional 20% of users effectively. We guarantee improved inbox delivery rates by collaborating with email consultants and industry specialists to provide you with optimal strategies. Refrain from sending mass messages that may land in spam folders or damage your brand's integrity. Easily tailor your communications by language for a more personalized approach. Our platform is designed with multilingual capabilities, enabling you to communicate with customers in their native language. Identify users based on acquisition sources, uninstall trends, and more. Customize user segments to fit your specific needs. Foster conversations, lower churn rates, and leverage impactful insights to enhance your overall strategy. With these tools, your potential for user engagement can significantly increase, driving better results for your business.

Efficiently assign, monitor, and execute tasks while gaining valuable insights into productivity. Automate over 100 tasks to enhance human interactions through bots, group chats, and additional tools. Provide actionable insights that empower Line Managers, HR Professionals, and CXOs to maximize their effectiveness. Establish an organizational structure by defining roles and permissions while managing access rights. Oversee the entire employee life cycle, from onboarding to exit, including the publication of necessary documentation. Ensure smooth payroll processing, manage loans and reimbursements, and comply with regulatory requirements. Utilize real-time attendance tracking to manage attendance, holiday calendars, shifts, and integration seamlessly. Achieve organizational objectives and elevate performance through comprehensive 360-degree feedback mechanisms. Enhance employee morale and foster engagement with specialized tools designed for this purpose. Additionally, use engagement tools to create a supportive work environment that drives both productivity and satisfaction.

Amazon Bedrock is a comprehensive service that streamlines the development and expansion of generative AI applications by offering access to a diverse range of high-performance foundation models (FMs) from top AI organizations, including AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon. Utilizing a unified API, developers have the opportunity to explore these models, personalize them through methods such as fine-tuning and Retrieval Augmented Generation (RAG), and build agents that can engage with various enterprise systems and data sources. As a serverless solution, Amazon Bedrock removes the complexities associated with infrastructure management, enabling the effortless incorporation of generative AI functionalities into applications while prioritizing security, privacy, and ethical AI practices. This service empowers developers to innovate rapidly, ultimately enhancing the capabilities of their applications and fostering a more dynamic tech ecosystem.

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Microsoft Graph acts as a central hub for data and intelligence within the Microsoft 365 ecosystem. This platform offers a cohesive programmability model, enabling users to tap into the vast array of information available through Microsoft 365, Windows, and Enterprise Mobility + Security. By leveraging the extensive data accessible via Microsoft Graph, developers can create applications that engage with millions of users across various organizations and consumer markets. What does Microsoft Graph encompass? Microsoft Graph provides REST APIs and client libraries that facilitate data access across several Microsoft cloud services, which include: - Core Microsoft 365 services such as Bookings, Calendar, Delve, Excel, compliance tools like eDiscovery, Microsoft Search, OneDrive, OneNote, Outlook/Exchange, People (contacts), Planner, SharePoint, Teams, To Do, and Viva Insights. - Services under Enterprise Mobility + Security, including Advanced Threat Analytics, Advanced Threat Protection, Azure Active Directory, Identity Manager, and Intune. - Windows services that cover activities, devices, notifications, and Universal Print. - Additionally, it encompasses Dynamics 365 Business Central, enhancing its functionality and integration capabilities.