Business Software for Freshservice

Experience the transformative power of SyncSpider, a robust tool built for seamless data synchronization across countless platforms. From automating tasks to reducing human error, SyncSpider optimizes your workflow, syncing data such as contacts, support tickets, and product details across your digital landscape. Unlock the potential of your e-commerce with SyncSpider’s unique integrations. SyncSpider not only connects webshops and marketplaces to your ERP but also tracks and syncs client data spread across platforms. Opt for our budget-friendly yearly plans and propel your business into a future of streamlined efficiency.

Sync data to flat files or sheets.

Consolidate all Application Security findings, including SAST, DAST, and SCA, while linking them to vulnerabilities in infrastructure and cloud security to achieve a comprehensive perspective on your application's security posture. By normalizing, de-duplicating, and correlating these findings, you can enhance the efficiency of risk mitigation and prioritize issues that have significant business implications. This approach creates a unified source of truth for findings and remediation efforts across various tools, teams, and applications. AppSecOps encompasses the systematic process of detecting, prioritizing, addressing, and preventing security breaches, vulnerabilities, and risks, fully aligned with existing DevSecOps workflows, teams, and tools. Additionally, an AppSecOps platform empowers security teams to expand their capabilities in effectively identifying, addressing, and preventing critical application-level security vulnerabilities and compliance challenges, while also discovering and rectifying any coverage gaps in their strategies. This holistic approach not only strengthens security measures but also fosters a collaborative environment among development and security teams, ultimately leading to improved software quality and resilience.

Navigate through the overwhelming volume of findings, gain a comprehensive understanding of risks, streamline prioritization, and work together on remediation—all from a single platform. The rise of cloud, hybrid, and cloud-native applications introduces greater complexity and scalability challenges that outdated methods simply cannot tackle. Without sufficient context from their environments, security teams find it difficult to assess and rank the risks tied to various findings. The presence of duplicate alerts from numerous tools further complicates the task for security teams, making it harder to prioritize and designate responsibility for remediation efforts. Alarmingly, 60% of breaches arise from security alerts that organizations were aware of but could not effectively assign to the right stakeholders for resolution. It is essential to clarify stakeholder responsibilities, empower self-service remediation with clear, actionable recommendations, and enhance collaborative efforts through seamless integration with existing tools and workflows, thereby creating a more organized and responsive security environment. Additionally, fostering a proactive approach will enable teams to address issues before they escalate into significant threats.

Tromzo creates a comprehensive understanding of environmental and organizational factors spanning from code to cloud, enabling you to swiftly address significant risks within the software supply chain. By focusing on the remediation of risks at each layer, from code to cloud, Tromzo constructs a prioritized risk assessment that encompasses the entire supply chain, providing essential context. This contextual information aids users in identifying which specific assets are vital for the business, safeguarding those critical components from potential risks, and streamlining the remediation process for the most pressing issues. With a detailed inventory of software assets, including code repositories, software dependencies, SBOMs, containers, and microservices, you gain insight into what you possess, who manages it, and which elements are crucial for your business's success. Additionally, by assessing the security posture of each team through metrics such as SLA compliance and MTTR, you can effectively promote risk remediation efforts and establish accountability throughout the organization. Ultimately, Tromzo empowers teams to prioritize their security measures, ensuring that the most important risks are addressed promptly and effectively.

Streamline your operations, reduce expenses, and enhance customer trust through no-code automation workflows. Boost your security Governance, Risk, and Compliance (GRC) maturity by implementing seamless and automated processes that span across different functional areas. This comprehensive approach will provide all the essential information needed to achieve and sustain compliance with various security frameworks and IT settings. Gain valuable continuous insights into your compliance status and risk management. By harnessing the power of genuine automation, you can reclaim thousands of hours previously spent on manual tasks. Ensure that security policies and procedures are actively enforced to uphold accountability. Experience a holistic audit automation solution that encompasses everything from generating and customizing audit scopes to collecting evidence across different data silos and conducting thorough gap analyses, all while producing reports that auditors can trust. Audits can be simplified and made significantly more efficient compared to traditional methods. Shift from disorder to compliance effortlessly and gain immediate clarity on the access rights and permissions of your employees and user base. Embrace this transformative journey towards a more organized and secure operational landscape.

Kindo has arrived, transforming the way we work forever. With just a few simple clicks, you can connect to any AI model, seamlessly integrate it with your existing applications, and delegate your repetitive tasks through efficient workflows. This innovative platform allows you to concentrate on the most rewarding aspects of your job, freeing you from the burden of mundane tasks. As the first self-service AI platform, Kindo securely links OpenAI's ChatGPT, Google Bard, Cohere Claude, or any AI model of your choice to your organization's data while maintaining privacy. Enhance your productivity with effortless AI-driven search capabilities, connect to over 200 SaaS apps, and easily construct no-code workflows powered by AI. By asking questions about your data, you can receive immediate answers, eliminating the need to sift through endless spreadsheets or wikis—Kindo effectively overlays AI tools onto your current applications to answer your most pressing inquiries. With Kindo, you’re not just working smarter; you’re revolutionizing your entire approach to tasks and information retrieval.

Blink serves as a powerful ROI enhancer for security teams and business executives aiming to efficiently secure an extensive range of scenarios. It provides comprehensive visibility and coverage of alerts throughout your organization and security infrastructure. By leveraging automated processes, it minimizes noise and decreases the incidence of false alarms in alerts. Additionally, it scans for attacks while proactively detecting insider threats and vulnerabilities. Users can establish automated workflows that incorporate pertinent context, simplify communication, and shorten mean time to resolution (MTTR). Alerts can be acted upon to bolster your cloud security posture through no-code automation and generative AI. The platform also facilitates shift-left access requests, streamlines approval processes, and allows developers to work without hindrance, all while ensuring application security. Furthermore, it enables ongoing monitoring of applications for compliance with SOC2, ISO, GDPR, and other standards, helping to enforce necessary controls. This comprehensive approach not only improves security but also enhances operational efficiency across the board.

Introducing Ema, an all-encompassing AI employee designed to enhance productivity throughout every position in your organization. Her user-friendly interface inspires confidence and ensures precision. Ema serves as the essential operating system that enables generative AI to function effectively at the enterprise level. Through a unique generative workflow engine, she simplifies complex processes into straightforward conversations. With a strong emphasis on trustworthiness and compliance, Ema prioritizes your data's security. The EmaFusion model intelligently integrates outputs from various leading public language models alongside tailored private models, significantly boosting productivity while maintaining exceptional accuracy. We envision a workplace where fewer mundane tasks allow for greater creative exploration, and generative AI provides a unique chance to realize this vision. Ema effortlessly integrates with hundreds of enterprise applications, requiring no additional training. Furthermore, she adeptly interacts with the core components of your organization, including documents, logs, data, code, and policies, ensuring a harmonious workflow. By leveraging Ema, teams are empowered to focus on innovation and strategic initiatives rather than getting bogged down in repetitive tasks.

Unleash serves as your ultimate destination for optimizing collective intelligence, making knowledge management easier and enhancing the accessibility of information. Our sophisticated engine interprets user intent via advanced semantic search, evaluating the connections between words to deliver pertinent results, even when queries are less than perfect. Simply pose a question, and you will receive AI-generated answers pulled from your comprehensive knowledge bases. With superior search functionalities, effortlessly locate and retrieve the information you require all in one platform. You can seamlessly integrate Unleash's AI-driven bot into various applications such as Slack, Teams, and Zendesk, providing your team with immediate automated responses directly sourced from your organization’s knowledge repository. Tailor the knowledge base of the bot to ensure it provides precise and relevant answers, enhancing the insights offered on your platforms. Discover details about ongoing projects, team collaborations, and experts in various domains. Effectively manage your organization’s knowledge through wikis, curated collections, and quick links, and enjoy the flexibility of accessing this valuable information from any work environment. This comprehensive approach ensures that your team remains informed and engaged, fostering a culture of collaboration and continuous learning.

Refold.ai is a full-stack AI integration platform that solves enterprise integration challenges by automating workflow creation, data mapping, and testing across hybrid environments. It enables software teams to build complex multi-step workflows and manage legacy systems such as SAP, Oracle Fusion, and Workday Finance with ease. Its unique memory graph technology anticipates API version conflicts and endpoint failures while offering real-time adaptation and self-healing workflows. Refold’s marketplace supports instant integration with 100+ enterprise applications, complemented by seamless authentication, audit trails, and observability features. The platform can be deployed on cloud, self-hosted, or within customer environments, supporting major cloud providers and air-gapped networks. Refold accelerates integration delivery, helping teams reduce delays, improve scalability, and win enterprise deals faster. Use cases include solution engineering to build demos, professional services to speed delivery, product teams to embed integrations, and AI teams powering internal agents. With certifications like SOC 2, ISO 27001, GDPR, and HIPAA compliance, Refold ensures enterprise-grade security.

Beam AI stands out as a premier platform focused on agentic process automation, empowering organizations to implement self-learning AI agents that improve operational efficiency and lower expenses. Both Fortune 500 firms and emerging startups leverage Beam AI's agents, which offer task automation that rivals human accuracy and performance, functioning around the clock to reduce mistakes and boost productivity. The platform features an extensive array of pre-trained agents designed for various tasks such as customer service, data extraction, email sorting, appointment scheduling, and financial reporting. Furthermore, Beam AI equips users with tools to develop and tailor AI agents according to specific organizational requirements, ensuring smooth integration with current systems to enhance workflows and elevate business effectiveness. This flexibility and adaptability make Beam AI an invaluable resource for companies looking to innovate and stay competitive in their industries.

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

Akitra Andromeda represents a cutting-edge, AI-driven compliance automation solution aimed at simplifying the complex landscape of regulatory compliance for organizations, regardless of their size. It accommodates an extensive array of compliance standards such as SOC 2, ISO 27001, HIPAA, PCI DSS, SOC 1, GDPR, NIST 800-53, along with tailored frameworks, allowing businesses to maintain ongoing compliance with ease. With more than 240 integrations available for major cloud services and SaaS applications, it effortlessly fits into existing operational processes. The platform’s automation features significantly lower the expenses and time involved in traditional compliance management by automating the processes of monitoring and gathering necessary documentation. Additionally, Akitra offers an extensive library of templates for policies and controls, which aids organizations in developing a thorough compliance program. Its continuous monitoring functionality guarantees that assets are not only secure but also remain compliant at all times, providing peace of mind for businesses. Ultimately, Akitra Andromeda empowers companies to focus on their core operations while seamlessly managing their compliance obligations.

Risotto is an innovative platform powered by AI that serves as an IT help desk, specifically tailored to enhance IT service management within the Slack environment. This solution empowers organizations to alleviate the burden on IT staff, boost service efficiency, and ensure compliance, all while functioning seamlessly in Slack. By integrating with popular tools such as Slack, Jira, and Okta, Risotto effectively removes the delays associated with traditional IT and HR support requests. It carefully monitors software access requests and autonomously resolves tickets, while also providing escalation to team members with relevant information for cases that require human intervention. Additionally, Risotto aids users in troubleshooting issues it has previously encountered by guiding them through a step-by-step resolution process. Consequently, IT and HR teams are liberated to concentrate on more strategic initiatives. Offering a superior, faster, and more secure support experience, Risotto caters to the needs of organizations of all sizes and ensures efficiency across the board. Ultimately, Risotto not only transforms IT support but also empowers employees to resolve issues independently.

CloudNuro.ai serves as a smart platform for managing both cloud and SaaS environments, providing organizations with enhanced visibility, governance, optimization, and automation capabilities throughout their digital ecosystems. With its unified interface, it effectively identifies all SaaS applications, including those that fall under Shadow IT, using various detection techniques such as DNS, SSO, browser agents, and APIs. The platform continuously catalogs applications in real time and highlights tools that are either unused, duplicated, or not authorized for use. It also provides valuable insights into expenditures, usage patterns, license entitlements, and application engagement metrics, empowering teams to manage costs efficiently and negotiate contract renewals based on solid data. Furthermore, automated workflows facilitate processes such as user onboarding and offboarding, approval workflows, compliance assessments, and policy enforcement, which not only lighten the IT department's burden but also enhance security measures. In addition, CloudNuro.ai boasts robust integrations with leading SaaS and cloud service providers, including M365, Salesforce, and various ITSM tools, which allows for seamless synchronization of catalog information, subscription management, and policy automation, ultimately streamlining operations across the organization. This comprehensive approach ensures that businesses can maintain control over their software assets while maximizing value and minimizing risks.

Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency.

All the essentials for monitoring your website's uptime are at your fingertips. You can track your site for free and receive immediate alerts whenever it experiences downtime. With monitoring capabilities from ten global locations, you can ensure that your website remains accessible from any part of the world. Additionally, you can present your website's uptime history to your clients through complimentary public status pages. Whether it's HTTP/HTTPS, ICMP Ping, TCP, UDP, WebSocket, or DNS, our service is designed to support whatever you are building. You can receive notifications no matter where you are located. Freshping seamlessly integrates with tools like Freshdesk, Slack, Twilio, Skype, and Webhooks, allowing you to get real-time alerts on downtime. You'll also receive weekly performance updates, measuring crucial metrics such as Apdex score, average response time, individual response time, and more. Enhance your website's transparency by featuring its status directly on your homepage. Through Realtime Badges, you can exhibit both your website's uptime history and its current operational status. For those seeking more control, we offer String and Status code checks, ensuring you aren't confined to just one status code. This comprehensive monitoring solution allows for tailored oversight to fit your unique requirements.

The CAP Platform is a sophisticated, enterprise-level application platform that operates on a ‘no code/low code’ basis. It seamlessly integrates pre-built, configurable workflows with the option for customization, allowing for the development of tailored workflow applications. Users can select from three distinct product editions within the CAP Platform: CAP Procurement, CAP2AM, and CAP Workflow. CAP Procurement serves as an Adaptable Process Management Suite, designed specifically for procurement teams to enhance workflow efficiency and foster collaboration with suppliers and business partners, ultimately increasing compliance and control over spending. Meanwhile, CAP2AM functions as an Identity & Access Management Suite, aimed at IT, HR, and business executives to streamline employee onboarding and offboarding processes, thereby improving overall user experience, productivity, and compliance. Lastly, CAP Workflow offers a versatile application environment suitable for creating process management applications that can be adapted across various industries and departments. Together, these components make the CAP Platform a comprehensive solution for organizations seeking to optimize their operational workflows.

Engineered specifically for organizations, crafted with people in mind, and cherished by teams everywhere, our survey platform stands out as a top choice for businesses worldwide. Unleash potential and foster innovation with a reliable system designed to benefit your whole team. Safeguarding your sensitive survey information is our utmost concern. We implement robust security measures including encryption, Single Sign-On (SSO), and compliance with SSAE-16 SOC II standards, alongside our adherence to HIPAA and GDPR regulations, ensuring your data remains secure. Gain insights with customizable dashboards and settings that enhance visibility into user interactions. You have the power to manage how your collected data is disseminated while maintaining both its accessibility and security. Seamlessly integrate survey data with your existing information through our versatile integrations and APIs. Effortlessly connect SurveyMonkey with Salesforce, Marketo, Eloqua, Microsoft Power BI, and more than 100 additional applications to maximize your data's potential. This comprehensive approach not only streamlines your processes but also enriches your decision-making capabilities.

As a digitally empowered outsourcing provider, we specialize in offering People as a Service solutions tailored for high-growth, innovative, and tech-savvy companies that aim to take charge of customer interactions, manage intricate tasks, and enhance their brand presence. Helpware envisions a future where consumer empowerment is paramount, delivering exceptional interaction experiences through seamlessly integrated human task services facilitated by APIs. We collaborate with some of the most dynamic and rapidly expanding brands globally to ensure the continuous delivery of outstanding customer experiences. Our comprehensive business process outsourcing services include a wide range of solutions designed to cultivate brand loyalty, such as call center operations, answering services, IT support, chat, technical assistance, and email management. Our inbound and outbound call center teams are meticulously crafted to support and evolve alongside your existing staff. By prioritizing investment in our people and organizational culture, we aim to provide better services and create custom teams tailored specifically for your needs. Our tech-enabled, motivated, and cohesive teams are dedicated to enhancing global customer engagement and satisfaction, ultimately driving your business forward. This commitment to excellence ensures that we not only meet but exceed the expectations of the brands we partner with.

Are you looking to create a marketplace, an online learning platform, or a membership site? Discover a variety of tools, integrations, workflows, and comprehensive guides to kickstart your project. You can explore various applications, identify alternatives, compare features, and provide your feedback. If you're interested in automating repetitive tasks, access a centralized hub for integrations from platforms like Zapier, Integromat, Automateio, and more, allowing you to compare pricing and functionalities. Delve into resources such as guides and tutorials offered by both the community and vendors. Share your expertise and knowledge, and tap into the collaborative spirit of the nocode community. Establish your profile, select your preferred tools, and showcase your tech stack to connect with others. Engaging with this vibrant community can foster innovation and inspire creativity in your endeavors.

Transforming customer interactions into seamless conversations is essential for success. Integrating AI into your customer engagement strategy while retaining the essential human element requires a unique set of skills, which we, at Sensiple, have honed over twenty years in the field of customer experience. Our ConverSense solution leverages our extensive contact center knowledge along with the robust AI features provided by leading cloud platforms such as Google Cloud Platform and Amazon Web Services. This powerful combination equips your agents with a comprehensive framework designed to cultivate enriching customer experiences. ConverSense consolidates all necessary tools into a single, intuitive platform, enabling you to meet and exceed your customer experience objectives with significantly less strain on agents, supervisors, and, crucially, your customers. In an era where tech-savvy consumers demand tailored and hassle-free interactions, maintaining their satisfaction is paramount, and being accessible across multiple channels is vital to keeping them engaged. Providing such an experience not only enhances customer loyalty but also drives long-term business success.

Utilize playbooks to achieve rapid value realization and facilitate seamless scaling as your organization expands. Tackle typical everyday issues such as phishing and ransomware by implementing ready-to-use use cases, which include playbooks, simulated alerts, and instructional tutorials. Develop playbooks that integrate the various tools essential to your operations through an intuitive drag-and-drop interface. Furthermore, streamline repetitive processes to enhance response times, allowing team members to focus on more strategic tasks. Ensure effective lifecycle management of your playbooks by maintaining, optimizing, troubleshooting, and refining them through features like run analytics, reusable components, version tracking, and rollback options. Incorporate threat intelligence throughout each phase while visualizing crucial contextual information for each threat, detailing who took action, when it occurred, and how all the involved entities relate to an event, product, or source. Innovative technology automatically consolidates contextually linked alerts into a unified threat-centric case, empowering a single analyst to conduct thorough investigations and effectively respond to threats. Additionally, this approach fosters continuous improvement of security protocols, ensuring they remain robust in the face of evolving challenges.

Oomnitza is the most flexible Enterprise Technology Management platform in the industry. It automates key business processes for IT. Our SaaS solution features agentless integrations, best practice workflows and low-code workflows. It enables enterprises to achieve operational, security, and financial efficiency quickly leveraging their existing endpoints, applications, network infrastructure, and cloud infrastructure systems. We work with some of the most innovative and well-known companies to optimize their resources, reduce cyber risk, expedite audits, and enhance digital experience. Learn more at Oomnitza.com.