Business Software for ConnectWise Automate

WatchGuard DNSWatch is a cloud-based solution that enhances security through DNS-level filtering, which helps identify and prevent potentially harmful connections while safeguarding both networks and employees from destructive attacks. Critical alerts are analyzed by WatchGuard experts, who provide clear summaries that include in-depth information regarding any potential threats. In instances where phishing is involved and an employee inadvertently clicks a malicious link, DNSWatch swiftly redirects them away from the harmful site and supplies educational resources to bolster their understanding of phishing risks. Since hackers often exploit DNS to launch attacks on unaware targets, monitoring DNS requests proves to be an effective strategy for detecting and thwarting such threats. By incorporating DNS-level filtering into the Total Security Suite, DNSWatch adds an essential layer of protection against malware infections. Additionally, attempts made by users to connect to recognized malicious DNS addresses are automatically blocked, ensuring they are redirected to a secure landing page without any disruption to their experience. This proactive approach not only defends against immediate threats but also educates users, contributing to a more security-conscious workplace.

The era of juggling various applications has come to an end. Chirp was designed to empower customer support representatives by consolidating calls, web chats, emails, and social media interactions into a single platform. With the Chirp JavaScript SDK, users can effortlessly subscribe to Chirp events and perform actions in response, including altering states or initiating calls based on specific web events. Many younger customers gravitate towards live chat due to its expediency. TxChat provides a versatile chat module that seamlessly integrates with your website, allowing you to interact with visitors in real-time. This not only enhances customer satisfaction through personalized offers but also boosts sales conversion rates. The click-to-chat feature allows for direct engagement with potential customers. Additionally, customer support agents benefit from features such as transfer options, canned responses, and the ability to send attachments, which all contribute to delivering quick and effective customer assistance. In a rapidly evolving digital landscape, having such efficient tools at their disposal significantly elevates the support experience.

FlexPoint transforms the payment process into a straightforward and seamless experience, enhancing your cash flow. By automating your billing operations, you can boost efficiency while ensuring timely payments. Say goodbye to tedious manual tasks and simplify the process of receiving payments. The platform allows for complete automation of reconciliation, from invoicing through to deposits. Your clients can enjoy secure online payments, all while you uphold the reputation of your brand. Deliver a billing experience that reflects the high level of customer service you provide. This all-encompassing platform is designed to accelerate your business growth via streamlined payment solutions. With no long-term contracts required, you can enjoy increased predictability in your cash flow and eliminate any unexpected financial surprises through our advanced billing automation features. You can establish tailored rules that facilitate automatic payments for invoices, whether for all clients or selectively for individual ones. This eliminates the cumbersome task of manual payment reconciliation across your various tools, ensuring a more efficient financial workflow. Experience the transformation in your billing processes and enjoy the benefits of enhanced operational clarity.

GetCybr is an advanced AI-driven virtual Chief Information Security Officer (vCISO) and Governance, Risk, and Compliance (GRC) platform tailored for Managed Service Providers (MSPs) and security consulting firms that offer extensive cybersecurity solutions. It equips service providers with the necessary infrastructure to establish a vCISO practice that is scalable, consistent, and of high quality, eliminating the need for outdated spreadsheets, disparate tools, compliance checklists, and piecemeal board reports. The platform encompasses the entire service delivery lifecycle, starting from the initial assessment of clients to ongoing compliance management, remediation efforts, detailed reporting, and effective communication with executives. Utilizing its AI capabilities, GetCybr effectively identifies and maps risks, compliance deficiencies, and the overall security maturity of each client, producing a prioritized action plan ready for presentation from the outset. By automating gap analysis, control mapping, compliance scoring, and remediation strategy development, GetCybr significantly reduces the time spent on manual assessment processes, while also supporting a variety of regulatory frameworks including SOC 2, ISO 27001, NIST CSF, HIPAA, CMMC, NIS2, and DORA. With this innovative approach, service providers can focus more on strategic initiatives rather than administrative tasks, enhancing their overall service delivery.

MSPStuff Switchboard serves as a hosted AI workspace and MCP gateway designed specifically for managed service providers. It facilitates read-only access to various systems including PSA, RMM, Microsoft 365, security, backup, and billing, enabling teams to pose inquiries in straightforward English. Users are empowered to generate traceable reports, dashboards, charts, and scheduled checks, while also utilizing read-only AI agents with the ability to review source tool calls. Administrators manage access based on individual users and platforms, ensuring that credentials are securely maintained server-side. The functionality of Switchboard can be accessed through its web application or via compatible MCP clients such as ChatGPT, Claude, Microsoft Copilot, and Cursor. This versatility allows managed service providers to enhance their operational efficiency and streamline communication across different systems.

Our platform automates and streamlines your processes. This saves time, reduces overheads, and improves customer experience and profitability. Emersion integrates with business systems, vendors and distributors, payment merchants, enterprise software platforms, and enterprise software platforms. This allows staff to save time and ensure accurate data regardless of which system they use. Emersion's combination online customer portals, automated events, notifications, order management functionality, and smart invoice templates can transform customer experience into competitive advantage. Making small changes to your billing processes can have a significant impact on cash flow and profitability. Emersion works in real-time. There are no batch processes or waiting for data to refresh.

Utilize playbooks to achieve rapid value realization and facilitate seamless scaling as your organization expands. Tackle typical everyday issues such as phishing and ransomware by implementing ready-to-use use cases, which include playbooks, simulated alerts, and instructional tutorials. Develop playbooks that integrate the various tools essential to your operations through an intuitive drag-and-drop interface. Furthermore, streamline repetitive processes to enhance response times, allowing team members to focus on more strategic tasks. Ensure effective lifecycle management of your playbooks by maintaining, optimizing, troubleshooting, and refining them through features like run analytics, reusable components, version tracking, and rollback options. Incorporate threat intelligence throughout each phase while visualizing crucial contextual information for each threat, detailing who took action, when it occurred, and how all the involved entities relate to an event, product, or source. Innovative technology automatically consolidates contextually linked alerts into a unified threat-centric case, empowering a single analyst to conduct thorough investigations and effectively respond to threats. Additionally, this approach fosters continuous improvement of security protocols, ensuring they remain robust in the face of evolving challenges.