Compare the Top Feedback Management Software using the curated list below to find the Best Feedback Management Software for your needs.
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Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
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SurveyLegend
SurveyLegend
$19.00 per user per month 1,826 RatingsSurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace. -
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Spidergap
Spidergap
Free 115 RatingsSpidergap is a powerful 360° feedback tool designed to help organizations turn employee feedback into meaningful development. Whether you’re an HR professional, manager, or consultant, Spidergap makes it easy to design customized assessments, generate clear and actionable reports, and guide employees toward real growth. Beyond software, Spidergap provides expert support to help you refine your feedback strategy, plan effectively, and measure ROI. From leadership development programs to performance reviews, Spidergap ensures that feedback drives real change. Join thousands of organizations using Spidergap to build a culture of continuous improvement. -
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A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
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Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.
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All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
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Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.
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Document360
Kovai
contact us 38 RatingsDocument360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs. -
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Pointerpro
Pointerpro
$33 per month 25 RatingsPointerpro, is a software platform that allows you to create your own online assessments with personalized reports and auto-generated reports. It lets you turn your expertise into a tool that delivers customized advice at scale. Discover why experts such as coaches, consultants, HR professionals, and marketers worldwide use Pointerpro for automated personalized advice delivery. Pointerpro is a great tool for automating your advisory business and generating leads. Seeing is believing. Get a 7-day trial of Pointerpro with all functionality to see how automation can help you automate your advice delivery -
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ProProfs Survey Maker
ProProfs
$7.97 per month 15 RatingsKick off your survey creation journey effortlessly with over 100 expertly crafted templates that are sure to grab your customers' attention. Design visually captivating surveys that are irresistible to participants, all using our complimentary online survey tool. Join a community where more than 50,000 surveys have been produced and where over 4 million individuals have provided their insights. Our platform encompasses a variety of survey types, including scored surveys and forms, allowing you to leverage NPS surveys to evaluate your performance and enhance your decision-making process. Experience the easiest method to create online quizzes, with a library of over 100,000 quizzes that have attracted 50 million quiz participants. You can pose inquiries to your site visitors without them needing to navigate away from your page, making data collection fast and hassle-free. Benefit from a selection of 100+ pre-designed survey templates with our free online survey builder, ensuring you always pose the right questions at the most opportune moments with access to over 1,000,000 ready-made survey questions. To elevate the engagement level of your surveys, incorporate various question formats such as multiple-choice, NPS, checkboxes, rating scales, text boxes, and many more. Enhance the visual appeal of your surveys by integrating logos, themes, and images, ensuring they capture attention and encourage participation effectively. By tailoring your surveys in this way, you can significantly improve the quality of feedback you receive. -
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SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.
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QuestionPro is a leader in the online survey software space, approved by over 96% of reviewers online. This software helps you create, send, and analyze online surveys, forms, quizzes, and polls. Additional features let you further customize your survey experience and conduct advanced analyses. And for the times when you need a hand, QuestionPro is always available to help with industry leading 24 X 7 LiveChat for all users. QuestionPro contains 4 product editions - Essentials (the free forever version), Advanced (for single users), Team (for collaboration), and Research (with all premium features). Additional QuestionPro products exist as well for CX, Workforce, and more. Our survey tool contains hundreds of off-the-shelf surveys for you, plus 38+ question types to help you create the perfect questionnaire. After creation, you can then distribute the survey through numerous channels and methods to respondents, such as email, integrated pop-ups, SMS, and social sharing. With over 10 million users across 100 countries, QuestionPro is the survey partner of choice for Fortune 100 companies, academic institutions, small businesses, and individual researchers for 17+ years running.
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Influitive
Influitive
10 RatingsInfluitive allows customers, developers, partners, employees, and customers to join a community and complete challenges, referrals and product reviews. These challenges can be tailored to individuals or groups. They earn badges, points, and levels that allow them to redeem professional privileges and perks. You can easily visualize and report on all activities and the ROI. This integration also allows you to guide members through your marketing automation platform and CRM. -
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Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.
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Gain a deeper insight into your website's user experience without being overwhelmed by data. While traditional web analytics tools focus on traffic metrics, they fail to capture the true actions of your users—this is where Hotjar comes into play. Monitor key indicators like Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC) to gain a clearer understanding of user sentiment. Remove the uncertainty by utilizing Session Recordings to observe how individuals interact with your platform, allowing you to empathize with their challenges. By analyzing user behavior and posing the right questions at crucial moments, you can enhance engagement. Hotjar seamlessly integrates with most popular platforms, making it easy to visualize user actions. This visual representation of clicks, taps, and scrolling provides invaluable insights into user motivations and preferences. Furthermore, by viewing recordings of actual visitor interactions, you can accurately identify areas for improvement and better cater to your audience's needs. Ultimately, Hotjar empowers you to create a more user-centered experience.
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Zonka Feedback allows you to collect customer feedback from multiple channels. Zonka is a multi-channel survey app that allows businesses and marketers to capture customer feedback, receive instant alerts, and gain valuable insights. Zonka is easy-to-use and set up for non-techies.
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Experience all of our features at no cost for a full 30 days, enabling you to deliver the right information at crucial moments for your customers. Implement live chat software to engage with your website visitors, while gaining valuable insights from real-time visitor analytics and their contact history. These integrated tools provide a comprehensive view of traffic patterns, user interactions, the success of marketing initiatives, and much more. Additionally, this data can help you pinpoint promising leads; you can utilize the visitor alerts feature alongside trigger-based chat options to effectively engage with your top prospects, ultimately boosting your sales performance. By enhancing your conversations through visitor analytics and detailed contact history, you create more impactful interactions. Pure Chat is perfectly suited for sophisticated sales and marketing teams eager to engage with their website visitors at every stage of the customer journey, making the most of the insights derived from chat interactions and user activities over time. This holistic approach not only fosters better customer relationships but also drives significant business growth.
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Enalyzer serves as a comprehensive insight platform that empowers everyone within your organization to gather feedback, transform it into actionable insights, and make informed choices without requiring prior experience. By setting up surveys and integrating with Enalyzer, you can evaluate various touchpoints and obtain a complete overview of your data. This user-friendly and intuitive tool is designed for all employees, regardless of their data expertise. Stay informed with dynamic reports that present real-time information, enabling easy sharing with managers so that everyone has access to the insights they require. Choose from a wide range of question formats and leverage our advanced design features to craft engaging surveys that will help you gather essential data. Assess all your touchpoints, and with Enalyzer's reporting capabilities, visualize your data through an array of chart options. Utilizing sophisticated filtering and benchmarking functionalities, you can uncover trends and pinpoint areas needing enhancement, allowing your team to make continuous improvements to your business operations efficiently. Ultimately, Enalyzer not only streamlines the feedback process but also fosters a culture of data-informed decision-making throughout the organization.
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Informizely
Informizely
$59 per month 1 RatingSurvey your customers on your website, web apps, and emails to find out their "why". Informizely allows you to quickly gain valuable insights into the motives of your customers. To improve your website, products and services, as well as conversion rate. Get to know your customers better and gain deep insight into their motivations and experiences. Get powerful insights to help you create and improve products and websites that customers love and recommend. Increase sales, increase conversions and optimize conversion funnels. Build brand loyalty and improve retention. At the right time, show targeted pop-up and slide-in surveys on your website. Inline a survey on your website. It will automatically display when you scroll to view it. Get deep insights using full page questionnaires, distributed by a public link. In emails and web apps, embed NPS, CES and rating questions. -
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Customer.io
Customer.io
$150 per month 1 RatingCustomer.io is a customer engagement platform designed for organizations to create personalized customer journeys that engage, convert, and scale. Orchestrate messages across all channels, including email, in-app, SMS, push, and webhooks. Over 7,400+ companies, including Notion, Buffer, and Angi, rely on Customer.io to power their messaging needs. -
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Who likes to fill out surveys? No one. Feedier is an innovative platform that collects valuable feedback. Keep your leadership position and turn feedback into growth leverage. Make data-driven decisions to improve services and products. Innovative forms: With a unique model called S.I.R.A., you can quickly deploy innovative forms in just minutes. Measure Satisfaction, Collect valuable Insights and Reward to Create Loyalty, and finally push an Action To Create Engagement Get more responses You can encourage your participants to provide feedback by requesting highly targeted and unique feedback. This will not only make the experience more efficient and faster, but it also motivates them to share their opinions. Empower your data: Feedier act as data-hub. Connect cross-data from your services and applications to the feedback you collect. Segment the data that you need. Machine learning analysis allows you to go one step further in sentiment analysis. A platform for collaboration to infuse actions Give feedback to your teams, engage your participants, and export your data.
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Vetter Online Suggestion Box
Vetter
$99 per month 1 RatingA user-friendly employee suggestion system is essential for encouraging participation, as a lack of engagement can hinder both your organization and Vetter. To address this, we have dedicated significant effort to ensure our software is exceptionally intuitive. Our process is designed to collect ideas from employees, execute them, and acknowledge contributors effortlessly. It revolves around five primary features that facilitate the easy collection and implementation of suggestions. Submitting an idea is quick and uncomplicated, whether on a computer or via our mobile applications, and adding images is equally easy. Our form customization options allow you to tailor settings regarding anonymity, and we invite you to reach out for more information. Employees can express their opinions and engage in a supportive atmosphere, where discussions can lead to innovative solutions. If desired, you also have the option to disable the rating and commenting features. Additionally, we can set up a requirement for administrators to approve all submitted ideas before they become visible for ratings. This ensures that only the most relevant and constructive suggestions are shared within the organization. -
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Feedbackly
Feedbackly
1 RatingFeedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience. -
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Reputation.com
Reputation.com
1 RatingTransform feedback from likes, listings and comments into competitive advantage. Reputation is used by the world's most successful brands to build strong relationships with customers and communities. Online reputation management was invented by us and we are again leading the industry through our Reputation Experience Management platform (RXM). All in One Platform: From Reviews to Surveys and Social to Business Listings, Reputation platform gathers all your feedback into one platform. It also creates one tool that tracks all the metrics that are most important to you. Actionable Insights - Our advanced online reputation management platform provides companies with the tools to anticipate customer concerns and business needs. Your Data, Your Way: Create custom views and reports to discover what is most important. You can also import data from other sources to see everything in one location. -
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Chatlio for Slack
Chatlio
$29 per month 1 RatingIntroducing the first live chat application that is seamlessly integrated with Slack. In contrast to other alternatives, it allows several team members to assist a single visitor at the same time. This solution is accessible across all devices, leveraging the applications you already have in place. Chatlio serves as a comprehensive customer support system, effortlessly merging with your website and Slack. Engage with users without needing additional software, as Chatlio automatically provides valuable information about your customers, including their location, local time, browser, operating system, and the page from which they are reaching out. You have the flexibility to personalize the chat widget's features, such as its shape, colors, and labels through the Chatlio control panel. Moreover, for those looking for complete design freedom, you can utilize CSS access at no extra cost on all service plans. Chatlio truly transforms customer interaction by streamlining communication and enhancing customer service effectiveness. -
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Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to
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Canny
Canny
$0 per monthDon't let ideas slip by the cracks. Use a dedicated customer feedback tool to collect, analyze, and organize feedback. Find out which features are most popular, filter feedback by impact and segment, and clarify your use cases. Don't waste your time building the wrong things. Get feedback and feature requests based upon priority. Add them to your roadmap and integrate with project management tools such as Jira. When you release a feature, automatically follow up with people. Keep the feedback loop open. Communicate what your team is up to. Announce new features to engage people. -
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Beupify
Beupify
$11.96 per monthIsn't it exciting to think about capturing the attention of your customers and keeping them informed? Beupify offers a diverse range of widgets that can be seamlessly integrated into your website, allowing you to instantly inform customers about updates to their products. This powerful tool enhances your business's value and boosts conversion rates by fostering communication with your customers and nurturing long-term relationships through visually appealing widgets! Utilize customer feedback effectively to strengthen your brand's identity, elevate conversion rates, and ultimately build lasting customer loyalty. With Beupify's engaging and targeted notification widgets, enhancing your business value becomes a straightforward task. Keep your customers informed with these captivating widgets and precise notifications. Remember, customer feedback is crucial for your success! Ensure that you establish channels to gather task-based feedback and closely analyze user behavior. You'll be pleased to witness the growth of your business and the improvement of your product, all thanks to the exceptional tools and insights gained from the feedback you collect. The journey towards a thriving business starts with understanding your customers better! -
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Helprace
Helprace
$9.00/month/ user Build strong teams and satisfied customers using Helprace. This user-friendly helpdesk software is designed for customer support, providing a seamless set of tools for exceptional service delivery. Among its features are ticketing and email management systems, a customer community platform, options for gathering feedback, and a comprehensive knowledge base with documentation. By utilizing Helprace, businesses can enhance their customer interactions and improve overall satisfaction. -
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ReviewTrackers
ReviewTrackers
$69/location Reviewing your business allows you to see it through the eyes of potential customers. They will show you where your business is losing market share and how it compares to the competition. ReviewTrackers is dedicated to creating simple, useful technology that bridges between the customer and the brand. Our software helps businesses understand their customers better, build trust and uncover the insights that will help them grow their business. -
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CheckMarket
CheckMarket
$995 per yearSoftware for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others. -
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zipBoard
zipBoard Tech.
$49/month ZipBoard is a visual review tool and bug tracking tool that allows teams to communicate visually. Visual annotation, feedback, bug tracking and Kanban/Spreadsheet are just a few of the features that zipBoard offers to help teams do their best work. Integrations with Slack and Jira, Microsoft Teams, LambdaTest allow agile teams to seamlessly add zipBoard into their workflows. -
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UserVoice
UserVoice
UserVoice is the leading platform for product feedback from B2B Software as A Service (SaaS). UserVoice integrates with your existing systems to add quantitative metrics to the qualitative feedback that you receive. Get feedback directly from your end users. You can easily capture feedback from customer-facing employees right from the place they work. Our Slack and Microsoft Teams integrations make it easy for your entire company to see what customers are saying. -
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LoopVOC
LoopVOC
$149 per monthCustomer insights extend beyond mere surveys; they encompass a broader spectrum of feedback. By aggregating insights from various channels, LoopVOC employs AI to analyze this data in real-time and provides SaaS leaders with the necessary tools to refine their growth strategies. All customer feedback is centralized and analyzed conveniently in one platform. The AI-driven text analytics unveil crucial customer insights, allowing you to focus more on crafting effective solutions rather than just pinpointing problems. With our ready-to-use, B2B SaaS-specific topic modeling, your team can hit the ground running without delay. This approach represents a genuine, real-time understanding of the voice of the customer, eliminating uncertainty regarding their desires. By gaining clarity on the most significant risks and opportunities throughout the customer journey, your team is empowered to proactively address issues that could hinder growth, fostering a collaborative customer program that benefits both your clients and your financial performance. This holistic view helps ensure that every aspect of the customer experience is addressed effectively. -
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Upvoty
Upvoty
$15 per monthReceive immediate feedback to enhance your products right away! Transform user insights into practical improvements that elevate your offerings! Utilize feedback boards where users can vote on features, creating either private or public spaces dedicated to user suggestions. Keep your audience informed by sharing updates on progress and highlighting what's on the horizon, fostering a connection that users will appreciate! Announce your newest releases and keep them excited about your ongoing developments. -
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Feedbackify
Feedbackify
$19 per monthCapture immediate insights from those visiting your website. Feedbackify offers a swift and straightforward solution to obtain confidential feedback from your audience. Safeguard your brand by being promptly alerted to any issues on your site. Solicit fresh ideas and recommendations from your most important resource, your visitors. Continuously tune into their needs to enhance their satisfaction. A quick 30-second registration and a 5-minute setup is all it takes for you. Your site visitors can effortlessly share their thoughts without the need for registration, resulting in significantly reduced drop-off rates for feedback. We provide all the essential tools without any unnecessary features. We firmly believe that initial interactions between customers and providers should take place privately to ensure both the integrity of your brand and the privacy of your customers. After all, do you really want your visitors to navigate away from your site just to share their opinions on your products and services? With Feedbackify, we ensure that your visitors remain engaged and focused on YOUR site, fostering a seamless feedback experience. By streamlining the process, we help you cultivate stronger relationships with your audience. -
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Pliik
pliik
$50 per monthCollecting, evaluating, and acting upon customer feedback can be quite challenging, especially when it's done manually and on a case-by-case basis. Feedback often pours in from various customer support channels, but without proper consolidation, it gets buried and forgotten. The process of extracting feedback from multiple platforms is not only tedious but also complicated by the different formats used across these tools. It's time to move away from that endless spreadsheet that nobody ever looks at. The manual tagging of feedback takes up valuable time and creates documents that are difficult to interpret, leading to disinterest in the insights provided. By focusing solely on what your customers truly desire, you can significantly boost retention, with an increase of just 5% potentially translating to profit growth of 25% to 95%. Pliik offers a seamless integration with your customer communication platforms, automatically categorizing, storing, and organizing feedback for you. Connect effortlessly with the feedback tools your team prefers, highlight the most pressing topics, and disseminate your insights throughout the team effectively. Staying informed about your feedback has never been easier, and with Pliik, you can ensure that your customer's voice is always prioritized. -
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Rapidr
Rapidr
$19/month Rapidr allows you to incorporate customer feedback into product development. Analyze, collect, and organize feedback from different sources. Prioritize to determine which feedback has the greatest business impact. Close the feedback loop by notifying customers, creating a Roadmap, and/or a built-in Changelog. Rapidr is a unified customer feedback system that gives you all the tools you need to listen, analyze, and close the feedback loop. -
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Mesma
Mesma
$181.21 per monthCreate a comprehensive understanding of quality that empowers timely and assured decision-making. Swiftly identify areas where assistance for quality enhancement is required, ensuring quicker responses. Propel your quality improvement initiatives to achieve superior outcomes in a shorter timeframe, all while maintaining transparency and accountability. Improve fosters a collective approach to planning for enhancement throughout the organization, enabling effective distribution and management of responsibilities related to improvement tasks among team members. You can effortlessly establish deadlines, track advancements, and record both expected and actual outcomes. Observe facilitates collaborative, trustworthy, and developmental assessments of practices in various formats, such as learning walks, peer support, and individual reflections. The platform simplifies the processes of organizing, executing, and evaluating observational activities, allowing you to emphasize sharing effective practices and providing necessary support. With all pertinent information readily available, you can make swift and informed decisions with confidence. Ultimately, this approach not only enhances quality but also nurtures a culture of continuous improvement within the organization. -
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Salesforce Feedback Management
Salesforce
$300 per 1,000 responsesIntegrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time. -
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Sleekplan
Sleekplan
$15 per monthSleekplan serves as a comprehensive feedback solution that streamlines user requests and integrates feature voting boards, roadmaps, changelogs, and satisfaction surveys directly into your website. Establish a unified platform to gather, monitor, and categorize feedback from both internal stakeholders and external users. Customize user attributes and build tailored segments to guide informed product decisions effectively. Ensure that the ideas and suggestions collected are viable for development. Engage in discussions around potential solutions while collecting valuable feedback. Eliminate the hassle of lengthy email exchanges by promoting efficient support through interactive, thread-based conversations. Encourage continuous feedback from your users without disrupting their experience, allowing them to provide insights seamlessly from within your web application. This way, you can foster a more collaborative environment that prioritizes user input and enhances product development. -
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SightMill
SightMill
SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial. -
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Retently
Retently
$39 per monthNPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios. -
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Max Feedback
Max Feedback
$99.99 per monthEvery company aims to have happy customers—and ideally, those customers will share their positive experiences with others. Max Feedback is designed to help you keep track of what customers are saying about your business in the digital world. If you're eager to gather more customer insights but feel uncertain about where to begin, there’s no need to worry; our system handles everything for you. Simply register, and you're all set. Whether you are launching a new venture or operating in a competitive landscape, generating buzz on popular social media platforms is crucial. You may be concerned about how to handle reviews from various sites, but you can relax. Our platform integrates effortlessly with Yelp, Google, and Facebook while automating the process of requesting feedback, ensuring you never miss an opportunity to engage with your customers. Additionally, fostering an online community around your brand can significantly enhance your visibility and reputation. -
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EnjoyHQ
UserTesting
$25 per monthEverything you need for an effective research system. Centralize all your research data, improve collaboration and standardize your research process. Share your insights easily. Keep your classification system organized. It is easy to manage tags, properties, and labels. Data security and privacy compliance. Trusted by public and private companies around the globe. Analyze your data to create useful reports. Connect the dots between insights. You can find anything in seconds. You have hundreds of filters at your disposal. AI powered search that works. Standardize your research process by creating templates that everyone can use. Empower more people to do better research. Deep integrations give you real superpowers, access to customer feedback quickly and eliminate complicated Zapier workflows. No additional charges for uploading files of any size or format. Transform audio and video recordings into timestamped transcripts. Instant visibility of who is sharing insights. -
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Survio
Survio
$16.58/month/ user Survio is a powerful survey software that allows you to create beautiful surveys and get the most response. Modern design and professional-looking surveys that work on all devices. Join over 2 million satisfied customers in 190 countries. 19 question types -
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SmartSurvey
SmartSurvey
$25 per monthDeveloping online surveys, forms, and questionnaires allows you to gather and analyze data effectively, providing you with the insights needed for informed decision-making. Our platform is trusted by a diverse range of users, including students, non-profits, corporations, and government entities, who rely on it daily to capture and utilize data. SmartSurvey is equipped with a variety of features designed to facilitate quick and easy respondent engagement while gathering feedback and opinions. Each plan offers unlimited surveys, a collection of pre-designed templates, and an extensive selection of question types to choose from. For those on paid plans, advanced question types and logic are included, while enterprise options come with pre-configured customer experience inquiries, comprehensive dashboards, and customizable variable features. Enhance the visibility of your surveys with robust built-in distribution tools, and all plans allow for unique links to be created for sharing, sending, and monitoring surveys, which can also be embedded within your website. Additionally, business plans and higher tiers provide the ability to send and track survey invitations through our integrated email service, ensuring you maximize your outreach and engagement. With these comprehensive tools, you can efficiently collect valuable insights that drive your organization's success. -
49
Qeryz
Qeryz
$15 per user per monthConduct a multiple-choice survey that allows for various responses, typically utilized to gather feedback on features, products, or menus. Participants can select from an extensive range of colors, or if you desire a more tailored appearance, you can utilize a color palette for an even more personalized touch. Essentially, you have access to a limitless array of colors to enhance the visual appeal of your survey. You can be confident that your survey operates seamlessly on mobile devices, as Qeryz is designed to excel in today's mobile-centric world. To minimize disruption to your website's layout, we've made it possible to position Qeryz in either the lower-left or lower-right corner of your site. Capture important metrics by automatically calculating your site's Net Promoter Score (NPS), and easily identify respondents through our unique identifier feature. Empower your users to express their thoughts freely with textbox surveys, which provide valuable qualitative insights to uncover the underlying reasons behind their feedback. Implement multi-part, multiple-choice surveys tailored to your audience, allowing you to adapt subsequent questions based on the responses given by your users. This level of customization not only enhances engagement but also enriches the overall data collection process. -
50
Mopinion
Mopinion
$229/month All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month -
51
Survs
Enough Pepper
€19 per monthSurvs enables you to effortlessly design professional surveys alongside your team. With its user-friendly interface and appealing features, it offers all the necessary tools to gather valuable feedback. The platform allows you to craft questionnaires seamlessly, showcasing a sleek design, attractive themes, and customizable options. You can collect responses through various platforms, including links, emails, social media, or directly from your website. Team collaboration is made simple with multi-user accounts, where you can assign distinct roles to different members. In addition, Survs allows you to create stunning and adaptable web reports to share findings with colleagues, clients, and your audience. Furthermore, the platform continually updates its features to enhance user experience and ensure you receive the best functionality available. -
52
Prodsight
Product Insight
$100 per monthCustomer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics. -
53
Critique
eZee Technosys
$15 per montheZee Critique, a reputation management software, tracks, maps and responds to all hotel reviews from all platforms. This gives bookers a clear picture of the hotel's service and gives them a sense of trust. -
54
Savah App
Savah
$8 per monthSavah is a comprehensive platform that integrates design sharing, collaboration, workflow management, and app prototyping into one seamless experience. It empowers teams to create outstanding products by enabling real-time presentation of digital designs, facilitating feedback collection, and accelerating the approval process. With Savah, users can effortlessly convert their ideas into interactive prototypes within minutes, all without the need for coding. Our solutions cater to the needs of contemporary teams, allowing them to design, prototype, share, and collaborate with stakeholders while automating their design and approval workflows. Whether your application targets web, tablet, phone, or smartwatch, the high-fidelity designs that include transitions and gestures will undoubtedly leave a lasting impression. Discover just how simple it can be to launch your first prototype and manage all your design projects from a centralized location. You can also customize your workflow, automate the design process from initial concept to final design, and efficiently assign screens to various team members while setting due dates. This streamlined approach not only enhances productivity but also fosters better teamwork and communication among all involved. -
55
Emojics
Emojics
$14.00/month Emojics allows you to quickly and easily engage with your users and learn from them. Your users can give you valuable feedback quickly and easily, with fun reactions. You can get more user feedback quickly and easily to help you analyze your data better. You can analyze the feelings of your users in real-time and find out which products or content are most liked by them. - Get more leads and feedback from your users based upon their feelings - Reaction buttons make it easy for users to give and receive feedback. - Analyze users' emotions and determine which products or content are more popular with your audience - Get new data that will improve your content and products, and increase your growth -
56
piHAPPINESS
piHAPPINESS
$49.99 per user per monthYou can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business. -
57
Nolt
Nolt
Consolidate user feedback in a centralized platform that your audience will appreciate. With just a few clicks, you can effortlessly create and distribute your roadmap. Prioritize user insights while conveying your overall vision effectively. Nolt seamlessly integrates with the tools you already rely on, such as Jira, Trello, and Slack, allowing you to continue using familiar applications. You have the flexibility to determine if your end-users can participate and vote on your feedback board anonymously. Showcase your brand’s identity by incorporating your logo, utilizing a domain you control, and customizing theme colors to align with your style. Effortlessly link your current user accounts to track contributions on your feedback board accurately. You can set your feedback board to be either public or restricted to specific users, selecting the privacy option that aligns with your requirements. Develop tailored workflows by gathering critical information specific to your needs, all conveniently located in one hub. Nolt allows you to monitor various aspects, ensuring everything you need is easily accessible. Whether you're collecting suggestions or tracking trends, you can count on Nolt to enhance your feedback management process. -
58
Famepilot
Famepilot Internet
Streamline your customer experience with Famepilot, where we manage a significant amount of feedback annually for innovative companies worldwide. Today, 85% of customer interactions occur on platforms like Google, Facebook, Twitter, Zomato, Apple, Bing, and various review sites rather than directly on your website. Engage with the customers who advocate for your brand across digital spaces. Famepilot automates the collection of essential feedback metrics, including your Net Promoter Score®, sentiment analysis over time, testimonials, online reviews, and overall online reputation. We actively monitor your business activities across more than 20 review platforms, including major social media sites, and we are rapidly expanding this list. You can propose industry-specific sites to be added as well. With Famepilot, you can respond to all customer reviews posted online from a single, unified platform, ensuring no customer feels overlooked. Additionally, you can flag comments for your employees to address, fostering a culture of responsiveness and engagement within your team. Don't let any customer queries go unanswered, as maintaining strong communication is key to building lasting relationships. -
59
UserReport
AudienceProject
UserReport features two main components: a survey tool and a feedback widget. Functioning seamlessly within your website or application, it allows you to engage directly with your users, gaining insight into their identities, desires, and suggestions for improvement. The installation process for the survey is straightforward; simply create an account, add your website details, and insert a code snippet, then you can relax as the responses start to flow in! The Net Promoter Score (NPS) feature reveals user satisfaction levels and areas for enhancement, and with UserReport, you can also analyze NPS data by demographic segments. The insights from UserReport are extensive, providing information about user ages, parental status, and even pet preferences. Feel free to ask any questions! While Google Analytics shows user behavior on your site, UserReport clarifies who your users are and what they seek. By combining the insights from both tools, you can obtain a comprehensive understanding of your user base! This holistic approach empowers you to make informed decisions that cater to your audience’s needs. -
60
Doorbell.io
Doorbell.io
$29 per monthGathering customer input is essential for enhancing your product offerings. By utilizing our platform, you can effortlessly collect, manage, and evaluate customer feedback. Integrating Doorbell into your website or app takes under two minutes, allowing you to customize every aspect of the feedback form according to your preferences. Our small, agile team is committed to rapidly addressing any challenges, and we value our customers' contributions to our development strategy. Doorbell easily integrates with over 30 other services, ensuring it complements your existing workflow seamlessly. You will receive notifications regarding customer feedback either through email or your preferred team chat application, enabling collaborative management and analysis of insights received. Our quick and straightforward sign-up process only requires essential information from you. Since Doorbell operates as a self-contained library, it minimally impacts your application's size and performance. To set it up on your website, you will only need to copy and paste approximately ten lines of code; for iOS apps, CocoaPods is required, while Android apps necessitate Gradle. Additionally, we are continuously refining our services based on user experiences, ensuring that our solutions remain relevant and effective. -
61
CYS
CYS Group
$290 per monthCYS offers a comprehensive software solution designed to unify relevant data and feedback from customers, employees, and businesses. For over 15 years, we have dedicated ourselves to enhancing the customer experience and driving business success. We aspire to create the world's premier software for gathering, integrating, and visualizing insights derived from various data sources. Our platform enables the automatic collection of feedback from both customers and employees. Users can effortlessly design audits, checklists, and more, all accessible on any device. By consolidating multiple data sources into a single solution, you can manage and combine data in a manner that suits your needs. The managed data is fully applicable for research and visualization purposes. With our tool, you can generate eye-catching insights through personalized dashboards and state-of-the-art infographics, all powered by real-time data and accessible across various devices. This innovative approach allows businesses to make informed decisions based on comprehensive insights. -
62
unitQ
unitQ
Stay attuned to the nuances of product quality with unitQ Monitor, which evaluates key customer feedback channels—such as App Store reviews, Zendesk inquiries, and social media platforms—in more than 100 languages to identify potential product issues as they arise. With a wealth of user opinions circulating about your product, unitQ Monitor empowers you to actively listen. Through comprehensive cross-channel monitoring, unitQ Monitor meticulously examines customer sentiments across various platforms, including the App Store, Zendesk, Reddit, and Twitter, among others. The insights gained are not confined to a specific locale; they are globally sourced, as we translate feedback from over 100 languages into English for broader analysis. By leveraging machine learning, we effectively sift through translated feedback to minimize noise and false alarms, bringing to light actionable Quality Issues that might otherwise go unnoticed. Additionally, unitQ Monitor provides real-time dashboards and reports that highlight trending Quality Issues, ensuring you remain informed about the most pressing concerns your customers have. This proactive approach allows businesses to swiftly address issues and enhance overall customer satisfaction. -
63
Fydback
Fydback
$4.99 per 100 creditsEnhancing the way you give feedback to your team can be achieved through the use of AI, which can create tailored and accurate performance evaluations. By assessing the skills of the individual based on the input you provide, the AI crafts feedback that reflects those evaluations. You also have the option to add further remarks to personalize the feedback even more. Simply share the relevant details of the recipient along with your desired feedback, and the AI will produce a customized response. Additionally, you can select the language and tone that best fits your communication style, with numerous options available for a more personalized touch. Embrace the capabilities of AI to streamline feedback processes, offering insightful guidance that fosters your team's development. The application’s extensive choice options ensure that the feedback is detailed and specific, making it truly effective. With transparent and straightforward pricing, there are no subscriptions or hidden costs—just pay for what you need and enjoy the benefits. This innovative approach not only simplifies the feedback process but also enhances engagement within your team. -
64
EvaluationsHub
EvaluationsHub
3€/managed customer/ supplier EvaluationsHub is a powerful feedback automation platform that helps businesses collect and organize valuable feedback from both internal and external sources. The platform offers customizable feedback methods such as surveys, documents, and meetings, and integrates seamlessly with over 1,600 software tools, including Salesforce and other major platforms. With its automated reminders and detailed reporting, EvaluationsHub makes it easy for businesses to track customer and supplier satisfaction, ensuring they can address issues before they impact their bottom line. The system allows users to run evaluations regularly, enhancing the company's ability to act on insights and improve operations without manual effort. -
65
Qualtrics XM for Customer Experience
Qualtrics
Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization. -
66
Lumoa
Lumoa
Lumoa serves as a platform for customer insights that automatically provides valuable information derived from customer feedback, enabling enhanced decision-making and assessment of investment impacts. This intuitive platform simplifies the processes of gathering, evaluating, and responding to customer feedback, fostering a culture centered around customer needs. By actively listening to customer opinions, organizations can ensure that every decision reflects the interests of their clientele. With Lumoa's executive dashboard, users can effortlessly monitor and manage various customer journeys, touchpoints, and datasets. You can create specific cards on your dashboard that symbolize different touchpoints, locations, or channels, allowing for performance comparisons and access to targeted insights related to each card. By understanding customer preferences and aversions regarding your offerings, you can make informed decisions that align with their desires. Additionally, Lumoa provides the capability to monitor customer experience performance in real time, ensuring that businesses remain responsive to their customers' evolving needs. This commitment to real-time feedback and analysis empowers organizations to adapt quickly and effectively to customer expectations. -
67
Review Wave
Review Wave
$299/month Review Wave is a cloud-based solution that manages reviews and reputations for chiropractors, dentists and veterinarians. Key features include customer ratings, patient engagement, 2-way messaging, 2-way texting and site monitoring. -
68
Nicereply
Nicereply
$39.00/month Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them. -
69
Kapture CX
Kapture CX
$39/month/ user Kapture is a powerful omnichannel Customer Experience Management platform powered by AI. It has a strong focus on customer service. Kapture adapts to changing customer expectations and transforms a good customer experience into a great one. Kapture's technology and teams are built from the ground up to focus on "the client". Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industries: Retail (offline and ecommerce), BFSI, Travel, Consumer durables (consumer products and appliances), and today, it helps 1000+ businesses across 16 countries create wonderful experiences for their customers. -
70
Khoros CX Insights
Khoros
Khoros CX Insights offers an all-encompassing solution that enables businesses to achieve a unified and actionable understanding of their customers, thereby facilitating the creation of exceptional customer experiences. This platform integrates seamlessly with various customer communication channels, providing a consolidated view of all customer discussions and feedback while normalizing and categorizing the data for thorough customer experience analysis. It aggregates insights from diverse sources of customer engagement and classifies each interaction using a taxonomy that is tailored to the specific needs of the business. Users can visualize data down to the level of individual interactions within a single application, ensuring that insights are accessible throughout the organization. Aiming for a customer-centric approach, companies can now access and evaluate all customer interactions from one convenient location. In today's multi-channel environment, businesses must be attuned to feedback from every possible source, as selective listening is no longer a viable option. Ultimately, harnessing comprehensive insights empowers organizations to better serve their customers and enhance overall satisfaction. -
71
Surveypal
Surveypal
Save several hours each week by utilizing automation for your data insights. Quickly address challenging questions, enhance decision-making, and streamline your service operations. Respond promptly to fluctuations in your performance metrics while managing service expenses effectively. Uncover the underlying reasons for service inquiries and proactively reduce future tickets to provide outstanding service. Demonstrate the return on investment of your customer experience efforts and illustrate the significant impact your team has on customer experience. Insights will pinpoint the specific areas where your service can be enhanced. Gain a deeper understanding of the true factors influencing customer satisfaction, team efficiency, and overall costs. Are you prepared to look forward to your work and feel empowered? Insights facilitate more personalized and effective one-on-one coaching and training sessions. This AI-driven insights platform is designed specifically for leaders in customer service. Move away from arbitrary ticket evaluations and concentrate on what truly matters. Unearth chances to enhance your workforce, service protocols, and product offerings while fostering a culture of continuous improvement. Embrace a transformative approach to elevate your service quality and team performance. -
72
LivePerson
LivePerson
The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations. -
73
VoiceSifter
VoiceSifter
VoiceSifter offers a discreet platform for employees to share their feedback and gather important insights instantaneously. Our goal is to foster a culture that values diversity within organizations. By equipping employees with an anonymous feedback mechanism, we ensure that every voice is heard, regardless of the circumstances. Traditionally, the challenge of addressing anonymous feedback has hindered many businesses. Yet, with VoiceSifter, you can react promptly while maintaining the anonymity of your team members. Text messaging serves as the most user-friendly method of anonymous dialogue, being quick, simple, and perpetually available. Employees may often feel daunted by the prospect of speaking up in a work environment, but by providing them with a communication channel they can access from either the office or their homes, you create a sense of security that encourages greater participation. Additionally, the anxiety associated with making a phone call can deter many from voicing their opinions, which makes our platform even more essential for open communication. -
74
Forsta
Forsta
Forsta is an exceptionally powerful, adaptable, interconnected, and trustworthy platform for experience and research technology. It seamlessly bridges gaps between methodologies and data sources, uniting all aspects of human experience. If valuable insights are present, they can be quantified. You can harness customizable surveys to extract insights from a wide range of audiences, whether they are small teams or vast global communities. Gather the necessary data from any interaction or channel, as Forsta is equipped with comprehensive tools designed to enhance your data quality and provide profound insights. This enables you to advance your business effectively. In addition to customizable surveys, moderated online discussions are available to gain insights from diverse audiences, ensuring that no perspective is overlooked. Consolidate all your data into a single platform, allowing you to uncover the narratives behind the numbers. Leverage sophisticated analytics tools to examine, categorize, and filter the information in a manner that leads you directly to the solutions you seek, making the process more efficient and effective. -
75
zenloop
zenloop
Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients. -
76
Hashtag Loyalty
Hashtag Loyalty
Hashtag Loyalty empowers you to cultivate customer loyalty, enhance retention rates, and boost your revenue streams. By utilizing first-party customer data obtained through various touchpoints—such as loyalty programs, feedback channels, or reservation systems—you can add significant value to your business while enriching the overall customer experience. Moreover, you gain insights into customer behavior and preferences through detailed performance reports and actionable insights, which facilitate informed decision-making for your business. This approach allows for automated, targeted, and personalized engagement with customers, scaled according to their interactions with your brand. You can monitor engagement metrics and revenue generation in real-time, ensuring you remain responsive to market dynamics. Over 1000 businesses across 30 cities in India trust Hashtag Loyalty to foster customer loyalty, enhance retention, and amplify their revenue. By nurturing long-lasting and meaningful relationships with customers, you lay the groundwork for elevating your business to new heights. Additionally, the platform features an intuitive interface that allows every team member to easily navigate and maximize its capabilities for optimal results. -
77
Sparq
Alida
Sparq serves as a platform for customer insights that reveals valuable earned data. By employing a relationship-centered approach, it enhances customer profiles with each interaction, yielding deeper insights into customer behavior. Attributes such as motivation, preferences, and beliefs are transformed into actionable data points. This comprehensive understanding brings significant value, boosting customer acquisition, improving retention, and enhancing overall satisfaction. The method of progressive profiling ensures that unique insights are gathered that cannot be sourced elsewhere. Sparq stands out as a premier provider of continuously refreshed insights regarding customer preferences, priorities, and buying habits, all acquired with proper consent. Furthermore, every client of Vision Critical is paired with a dedicated Customer Success Manager, who offers expert advice based on nearly two decades of experience in the customer insights field, ensuring effective recruitment and engagement strategies. Ultimately, this combination of cutting-edge data analysis and personalized support allows businesses to stay ahead in understanding their customers. -
78
Tatvam
Tatvam Insights
One of the most powerful Voice of Customer tools lets you explore the richness of customer feedback. Tatvam allows you to manage and analyze customer feedback comments via social media, online reviews and support emails. You can also report on all your customer feedback with Tatvam. Let your customers tell you what you should do to improve your customer experience. -
79
eTrusted
eTrusted
Experience the essence of your brand by consistently gathering feedback at crucial touchpoints, whether online or offline. Cultivating a customer-focused environment becomes achievable through the actionable insights derived from this feedback data. By actively managing feedback and creating marketable content, you can significantly influence the overall reputation of your organization. Transactional feedback occurs when you solicit opinions from individuals—such as customers, suppliers, or agents—following their interactions with your business. This feedback can be collected at various touchpoints, including but not limited to purchase orders, claims, product deliveries, check-outs, service technician visits, and more. Each piece of feedback is linked to someone who has genuinely engaged with your organization, adding authenticity and value to the insights gathered. A key advantage of transactional feedback lies in its capacity to capture opinions at the moment they shift. Since perceptions of your organization typically evolve due to specific triggers, individuals are more inclined to alter their views. By understanding these changes, you can better align your strategies with customer expectations and enhance your overall service delivery. -
80
Korrect
Korrect
$149 per monthKorrect is an intuitive tool designed for managing product feedback, aimed specifically at product teams that are scaling and capturing insights from various feedback sources. Additionally, we found that fostering transparency with users and customers significantly enhances customer loyalty, which led us to develop features that allow teams to create and sustain both public and internal roadmaps effectively. This focus on openness not only strengthens relationships with users but also aligns product development with customer expectations. -
81
PropFuel
PropFuel
We all naturally employ a straightforward method to connect with one another, often without even realizing it. This approach involves posing a question, understanding the response to gain context, and then responding based on that information. By inquiring about topics such as membership, industry trends, current events, and individual needs, you can effectively engage with your members. PropFuel played a significant role in re-connecting with a segment of members who had become less active over the past year, as part of a campaign aimed at encouraging renewals among lapsed members. Additionally, the platform's features were crucial in gathering insights that will shape future membership initiatives. Beyond merely offering an engagement platform, PropFuel serves as a dedicated partner that provides comprehensive services and support to enhance your engagement strategy, facilitate the integration of PropFuel throughout your organization, and ensure continued value from the platform. This collaborative effort ultimately strengthens the relationship between organizations and their members, fostering a thriving community. -
82
Antrika
Antrika
$59/month Introducing Antrika, a forefront pioneer in the realm of customer feedback management solutions. We recognize the crucial impact that customer feedback has on business development and the pursuit of ongoing enhancement. Fueled by our dedication to providing outstanding customer experiences, we have created advanced software that enables organizations to effectively listen to, analyze, and respond to customer feedback with accuracy and speed. Our commitment to innovation ensures that businesses can adapt and thrive in a competitive landscape. -
83
Pendo Feedback
Pendo
Pendo Feedback (formerly Receptive) Complete demand intelligence for the product. Create what your most valuable customers want most. At scale, capture and prioritize customer feature requests. Get clear information about the best places to optimize your product and user experience in each segment. To eliminate the guesswork from product planning and prioritization, quantify revenue opportunities. Identify common needs and gather feedback by feature, customer type, and user cohort. To facilitate consensus on priorities and better allocate developer and designer time, share reports. Align business priorities with demand and allocate resources to meet demand. Customers should know that their feedback was taken into consideration. Keep customers informed about the status of their requests, such as when they were delivered and whether any are still in progress. -
84
Formilla.com
Formilla.com
Monitor your website's visitor traffic in real-time, gaining insights into the countries and regions from which your audience hails. Discover the specific pages they explore, the duration of their stay on your site, and the browsers and operating systems they utilize. Benefit from precisely targeted automated email and in-app messaging to keep your customers engaged effortlessly. Enhance customer retention with our user-friendly email messaging system. Significantly minimize support time by implementing a Helper Chat Bot™ that uses AI to address frequently asked questions automatically. You can also present tailored messages to your visitors in various impactful situations. Employ convenient keyboard shortcuts to quickly access pre-saved responses for common inquiries, and seamlessly transfer chats with just two clicks while including a private note for your colleague to ensure smooth communication. These tools collectively streamline your customer interaction processes and enhance overall user satisfaction. -
85
Prevue Assessments
Prevue HR Systems
Prevue’s evaluations are supported by extensive ongoing research conducted by our team of dedicated occupational psychologists. Each assessment undergoes a meticulous development process, with continual updates to the norms by our researchers. We ensure that every test is valid, precise, and dependable, allowing you to anticipate an employee’s future actions with confidence. Recently, the trend of offering stock options as part of compensation packages has gained significant traction, particularly among start-ups and tech companies, often serving as an alternative to or supplement for traditional salaries. Striking a balance between these compensation methods for both existing and potential employees can be challenging yet essential. Employees represent the most critical asset for any organization, as a cohesive team can significantly influence workplace dynamics, employee satisfaction, and overall efficiency. One crucial aspect to focus on during the recruitment and hiring process is the alignment of candidates with the company culture. It is vital to explore various factors that contribute to cultural fit when selecting new hires, as this can greatly enhance team synergy and performance. -
86
CustomerICare
CustomerICare
Establish your brand's personality and foster significant connections by engaging with customers through live chat. Enhance the likelihood of valuable interactions and boost sales by implementing proactive chat that initiates contact with customers. Remember, your clientele is diverse; leverage sophisticated analytics and visitor segmentation to tailor a distinct experience for every individual who visits your site. Ultimately, this personalized approach can lead to increased customer satisfaction and loyalty. -
87
Confirmit
Confirmit
As the leading visual insights engine globally, we empower you to convert data into meaningful insights and compelling narratives that drive action. Developed by experts in Customer Voice, Market Research, and Employee Voice, Confirmit offers a self-service platform that enables you to harness impactful insights and weave engaging stories that inspire proactive measures. Our always-active visual insights engine is tailored to support knowledgeable insight professionals in swiftly revealing significant and profound insights, motivating action, and achieving market leadership. Enhance your customer experience program with our comprehensive end-to-end solution, which consolidates data while transforming insights into visual narratives that catalyze action! Our services are designed to be as adaptable as our technology, helping you dismantle obstacles, unveil astonishing insights, and propel actions that energize your business. We are not just a vendor; we are your collaborative partner, integrated with your team to maximize the potential of our innovative solutions. Together, we will unlock new opportunities for growth and success! -
88
GetFeedback
SurveyMonkey
Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success. -
89
hellonext
Hellonext.co
Sign up in just a few minutes and begin collecting insights effortlessly using feedback boards. Everything operates at lightning speed, allowing you to accomplish tasks in mere seconds. Personalize your experience by uploading logos, adjusting brand colors, and adding emojis to ensure Hellonext reflects your brand's identity. This customization is designed with your needs at its core. The most thrilling aspect comes when you unveil your new feedback board to your customers, initiating the process of gathering valuable feedback. Delve into our integrations directory, which offers a variety of prebuilt connections to popular platforms, plugins, and APIs. Create your own feedback boards that function as a suggestion box for your product, a bug reporting tool, and much more. It’s user-friendly yet robust enough to handle your management needs. Visually showcase your ongoing projects to customers, aiding your business leads in understanding the unique advantages of choosing your services. Moreover, tailor the Roadmap feature to serve as a powerful asset for driving sales, enhancing your overall business strategy. In this way, you can ensure that your feedback process is not only efficient but also deeply aligned with your brand's vision. -
90
Verint Predictive Modeling
Verint
Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage. -
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Unbird
Unbird
Efficiently compile and correlate customer feedback by integrating Unbird with over nine distinct sources. Categorize similar feedback items through intelligent tagging methods. Associate your customer insights with innovative ideas and establish a hierarchy for development priorities. Produce comprehensive reports to identify the most pressing concerns. Seamlessly inform both customers and stakeholders once a new feature is launched, ensuring effective communication. Additionally, effortlessly link to your preferred applications to monitor and evaluate customer feedback as it comes in real time. This streamlined process not only enhances understanding but also fosters a more responsive approach to customer needs. -
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ResultsCX
ResultsCX
Customer experience (CX) is paramount in today’s market. Addressing it effectively in a digital-first landscape presents a dual challenge: transitioning from merely enhancing operational efficiency to achieving substantial business results, and strategically investing in digital CX initiatives to optimize their effectiveness. For over thirty years, we have partnered with global brands to unlock the potential of outstanding customer experiences. Our expertise extends to crafting CX strategies that align seamlessly with your goals and implementing customer journeys that leverage digital insights. This comprehensive methodology yields tangible results, as we combine talented individuals with tailored industry practices and cutting-edge technologies. Our solutions are designed to foster strategic business transformations, empowering you to distinguish your brand and establish a competitive edge across three essential pillars. In doing so, we not only enhance customer satisfaction but also drive long-term loyalty and brand advocacy.
Feedback Management Software Overview
Feedback management software is a tool used by companies to collect, analyze and manage customer feedback. By using this type of software, businesses can track customer sentiment over time and make informed decisions about how best to improve their products, services or experiences.
Feedback management software can be used for many different purposes. For example, it can be used to understand customers’ experiences with your products or services on an individual level, as well as gaining insights into what areas customers are dissatisfied with so you can take remedial action. Additionally, the data collected through the platform can help identify opportunities for improvement in overall customer service strategies and processes.
On top of collecting feedback from customers, the software also gives businesses the ability to respond to feedback quickly and efficiently. This enables companies to proactively address any issues that may arise in a timely manner before they become bigger problems. The right type of software will also allow users to create automated workflows for responding to particular types of feedback or flagging urgent issues for immediate attention.
The features offered by different pieces of feedback management software vary widely depending on the provider and the plan you choose. Generally speaking though, most will offer some form of dashboard or reporting system that provides insight into incoming customer comments along with detailed analytics like sentiment analysis, NPS scores and more. Other features may include customizable survey templates that allow you to ask customers specific questions related to their experience; notifications every time someone leaves feedback so you know immediately when something needs attention; workflow automation capabilities; integration with existing CRM systems; security measures such as SSL encryption; integration with other major platforms like social media sites; multiple language support options; customizable branding features; mobile capabilities, etc.
Ultimately, having reliable feedback management software is essential for any business looking to get a better understanding of its customers’ needs and expectations in order to deliver improved experiences over time. By utilizing this type of software, businesses can quickly identify issues and take action to resolve them as well as recognize and reward areas or aspects that customers appreciate.
Why Use Feedback Management Software?
Feedback Management Software can be extremely beneficial for businesses. Here are some of the reasons to use it:
- Increased customer satisfaction: Feedback management software allows businesses to quickly and efficiently collect and analyze customer feedback, allowing them to identify areas needing improvement or change in order to better meet customer needs and expectations. This helps ensure customers have the best possible experience while interacting with the company, leading to increased satisfaction levels.
- Improved communication: The software makes it easier for companies to communicate with customers regarding their feedback, ensuring they are informed at all times on any changes being made or actions taken in response to their comments or concerns.
- Increased efficiency: With automated processes in place, businesses can focus more on actually implementing strategies based on customer feedback rather than spending time collecting and analyzing data manually. This not only saves valuable time but also improves productivity overall.
- Boosted team morale: By utilizing feedback management software, employees gain a greater understanding of how customers feel about their products and services which can help boost team moral when positive reviews come in from happy customers who are content with what they received from the company.
- Data-driven decisions: Having access to accurate and reliable customer feedback allows companies make data-driven decisions that will lead them towards success, rather than relying solely on assumptions or guesses concerning how customers feel about a product or service offered by the business.
- Improved customer retention: By taking the time to collect and analyze customer feedback, businesses gain better insight into the needs and wants of their customers which allows them to make necessary improvements or changes in order to retain current customers and attract new ones.
The Importance of Feedback Management Software
Feedback management software is an integral part of any business that wants to succeed and grow. In today’s competitive online marketplace, collecting and using feedback effectively is essential in order to stay ahead of the curve.
Feedback management software allows businesses to better understand their customers’ needs and expectations and use this knowledge to improve their products, services, or customer relationships. This software provides businesses with the ability to track how customers are responding to their brand on a daily basis. It can also provide insights into customer preferences, allowing businesses to tailor their approach accordingly and create plans for improvement where necessary.
Furthermore, feedback management solutions allow companies to monitor user satisfaction by surveying customers after each interaction, as well as tracking customer reviews over time. Being able to analyze customer surveys quickly and effectively can help identify issues before they become too serious and develop strategies for improving relation with those customers who are unhappy with the product or service provided by the business. This not only helps ensure customer satisfaction but also boosts customer loyalty.
Finally, this kind of software helps organizations save costs associated with traditional market research methods such as focus groups or telephone interviews since feedback is gathered more quickly through electronic means than if it had been done manually by surveyors travelling between physical locations interviewing potential respondents. This automatic analysis can be used in tandem with qualitative data collected from focus groups or interviews in order to gain a full picture of what customers think about a particular product or service before making changes that could further reduce costs down the line.
Overall, feedback management software is an invaluable tool that enables businesses to collect pertinent information about their target market faster and easier than ever before; allowing them to make informed decisions on how best serve customers while cutting down costs at the same time.
Features Offered by Feedback Management Software
- Automated Communications: Feedback management software provides automated communication features that allow businesses to send emails and text messages in bulk to customers for feedback requests. This helps ensure that all customers receive timely reminders and feedback calls-to-action that are tailored to their individual needs.
- Customizable Templates: Feedback management software offers customizable templates for customer surveys and other forms of feedback collection. This allows businesses to create customized forms that are better suited for their specific needs, making it easier to collect valuable insights from customers.
- Analytics & Reporting: Feedback management software includes analytics and reporting tools which allow businesses to gain insight into customer sentiment by tracking key performance indicators like response rate, completion time, open/click rates, etc. This feature makes it easy to understand how customers feel about a product or service, as well as track any changes over time.
- Dashboards & Insights: Dashboards and insights help provide an overview of customer feedback data in one central location so businesses can quickly identify trends and spot opportunities for improvement with ease. By using these dashboards, teams can get a better understanding of their customer base, allowing them to make more informed decisions when it comes to service improvements or rollouts of new products/services.
- Integration with Other Platforms: Many feedback management solutions come equipped with integrations for popular third-party platforms such as Salesforce, Oracle Service Cloud, Zendesk Support Center, Microsoft Dynamics CRM, and many more. These integrations make it quick and easy for teams to bring together customer data from multiple sources in order to gain deeper insights into the overall customer experience.
- Security & Privacy: Feedback management software is designed to keep customer data secure and private using advanced encryption technologies and other security measures. This ensures that sensitive customer feedback is always kept confidential, allowing businesses to have peace-of-mind when collecting feedback from their customers.
What Types of Users Can Benefit From Feedback Management Software?
- HR Professionals: HR professionals can benefit from feedback management software to collect and manage employee performance reviews, which help to guide important decisions such as salary adjustments, promotions, or disciplinary action.
- Project Managers: Project managers can use feedback management software to better manage their project teams and track the progress of tasks. Having easy access to feedback can also help project managers maximize efficiency and identify areas for improvement.
- Small Business Owners/Entrepreneurs: Feedback management software offers entrepreneurs an efficient way to monitor customer satisfaction and keep up with competitive trends in their industry. This allows them to make timely product changes accordingly and optimize user experience.
- Managers/Team Leaders: With feedback management software, managers are able to assess team performance more accurately and recognize the achievements of their team members. Additionally, they can get a sense of how effective their leadership is by tracking employee feedback over time.
- Employees: Employees benefit from being able to provide anonymous feedback directly through the system without fear of consequences or retribution. Employee input enables employers to create more engaging work environments that foster productivity and morale.
- Customers: Through feedback management software, customers are able to effectively communicate their experiences both positively and constructively. This allows companies to quickly identify potential issues, address customer concerns, and make improvements that ensure customer satisfaction.
How Much Does Feedback Management Software Cost?
The cost of feedback management software can vary depending on the provider, features, and type of implementation (cloud-based vs. self-hosted). Generally speaking, cloud-based solutions tend to be more expensive due to the hosting costs involved. For example, a basic cloud-based package may start at around $30 per month, while more comprehensive plans may cost upwards of $100 or more per month. On the other hand, a self-hosted version can be cheaper up front initially since there are fewer ongoing monthly fees; however it will likely require more time to set up and maintain over time than its cloud counterpart. Moreover, if you opt for additional services from your provider such as training or support then these costs should also be factored into your decision. Ultimately it comes down to each business' unique needs and budget when deciding which option best suits their requirements.
Risks To Be Aware of Regarding Feedback Management Software
- Data Security: Feedback management software stores customer information, making it vulnerable to security threats such as hackers or unauthorized access. This data can be stolen and used for malicious purposes.
- Downtime: Unexpected downtime can cause delays in accessing customer feedback, affecting the performance of the software and leading to disruption of services.
- Compatibility Issues: As technology advances, older versions of feedback management software may not be compatible with new operating systems or other applications. Disruption of services results if issues are not addressed quickly.
- Outdated Features: Without regular updates, features may become outdated or obsolete as technology advances; limiting its capabilities and potentially leaving customers dissatisfied.
- Poor User Experience: If the software is poorly designed or has too many features that make it difficult to use, customers may find it confusing and frustration leading to a negative user experience.
- High Implementation Cost: Setting up feedback management software can be costly due to the license fees and cost of training staff. Further costs may arise from customization or additional features that are needed.
- Privacy: If a security breach occurs, customers’ personal information may be exposed and put at risk. This can lead to legal action or reputational damage for the business.
Types of Software That Feedback Management Software Integrates With
Feedback management software can integrate with a variety of different types of software. This includes customer relationship management (CRM) software, which helps to keep track of customer information and interactions; social media management tools, which allow companies to monitor engagement on their social media channels for feedback-related posts; analytics tools, which provide data about customer sentiment and trends; survey tools, which collect consumer responses in an organized way; webinars and virtual events software, allowing companies to connect with customers directly to capture live feedback at scale; and task management software that helps manage requests or issues raised by customers. All of these components help a company better assess the feedback they are receiving from their customers so they can act quickly on it.
Questions To Ask Related To Feedback Management Software
- What type of feedback does the software support? Will it work for customer surveys, employee reviews, and other types of feedback?
- Can the software be customized to meet my exact needs?
- Does the software have reporting features so I can track trends over time?
- Is there an option to integrate with existing systems such as customer service/CRM programs or analytics tools?
- How secure is the data that is stored in the system, and what privacy measures are taken to protect those using the system?
- How easy is it to set up and configure the system once installed onsite or remotely hosted by a cloud provider?
- Is there a mobile application available for collecting feedback on-the-go?
- How easy is it for users (customers, employees) to submit their own feedback online without needing any technical knowledge or skills?
- What customer service options are available with this system when problems arise during setup or use of the program(s)?
- Do you offer any specialized training for me and my team members who will be using this solution regularly?