Best Customer Service Software in the UK - Page 45

Exeechain is a customer success platform for B2B SaaS companies that puts churn prediction, account health scoring and failed payment recovery in a single product. Each customer is scored from 0 to 100 every day, the signals driving that score are spelled out in plain English, and the rescue email is drafted from that account's own support tickets, NPS answers, usage and renewal date, then held for a human to approve. Data comes in from Stripe, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel and Slack. A failed card triggers a dunning sequence that stops as soon as the payment goes through. Revenue forecasts are timed to actual renewal dates, QBRs are written from the account's data, and an AI Copilot answers questions about any customer from that workspace's records. The free plan is the full product on a realistic sample dataset. Paid plans start at $299 per month for 150 customers, then $999, $2,999 and Enterprise from $5,900. No implementation fee, month to month.

Onbookr serves as a comprehensive online booking and scheduling solution tailored for a variety of professionals such as coaches, consultants, freelancers, photographers, tutors, and fitness trainers. This platform empowers users to accept paid bookings through a personalized page while eliminating commissions on transactions, as it operates on a flat monthly subscription model that replaces traditional per-seat fees and transaction costs entirely. Among its standout features are a user-friendly live drag-and-drop booking page builder, integrated payment processing through Stripe, PayPal, and Razorpay (which includes UPI and net banking), automated appointment reminders sent via WhatsApp and email, synchronization with Google Calendar, an embeddable booking widget, a customizable QR code generator, and comprehensive webhook and automation capabilities. Notably, Onbookr uniquely supports Razorpay natively, catering specifically to Indian professionals who require UPI and net banking as viable payment methods. The pricing structure is straightforward, offering an Individual plan for $89 per year and a Business plan for $279 per year, both devoid of per-seat charges and booking commissions, making it an attractive choice for users seeking cost-effective scheduling solutions. By streamlining the booking process and reducing overhead costs, Onbookr stands out as an ideal platform for professionals aiming to optimize their scheduling and payment collection.

Schedly is a cutting-edge, AI-driven scheduling platform designed to revolutionize the way businesses and professionals handle their time management. Unlike simple booking tools, Schedly functions as a self-sufficient administrative assistant. Utilizing advanced AI algorithms, it swiftly assesses intricate meeting parameters, ensuring that clients are seamlessly connected with the most suitable team member according to factors like availability, department, or personalized prioritization criteria. With comprehensive, two-way calendar integration across all leading platforms, Schedly effectively eradicates any scheduling conflicts. Its built-in AI assistant takes care of various tasks—intelligently recognizing time zones, fine-tuning buffer periods between focused work sessions, and adapting availability in response to real-time workload changes. To enhance attendance rates, Schedly implements predictive automated workflows that deliver highly tailored SMS and email reminders, significantly reducing the likelihood of missed appointments. This innovative approach not only streamlines scheduling but also fosters better communication and productivity within teams.

Chaseless by BulkBrains is a lightweight document collection and client follow-up platform built for teams that repeatedly request paperwork, details, or responses from clients. The platform gives staff one place to track each client, the items requested, due dates, statuses, ownership, and reminder activity. Instead of relying on email threads, spreadsheets, and memory, Chaseless keeps outstanding requests organized and visible. Teams can create a client, list the documents or information needed, assign deadlines, and choose how often reminder emails should be sent. Automated reminders reduce the need to manually write the same follow-up messages over and over. Staff can move items from requested to submitted to approved so everyone understands what still needs attention. Chaseless also provides quick visibility into overdue items, missing responses, and upcoming deadlines. The workflow is designed for non-technical users and small teams that need structure without a bloated enterprise system. Chaseless helps teams spend less time chasing documents and more time progressing client work.

PilotPM is a customer operations platform that leverages AI to consolidate support, customer success, product insights, retention, and engagement into a single interface. Rather than relying on a collection of separate tools, organizations can manage their entire customer journey through one cohesive system: AI-driven agents handle tasks such as drafting responses, managing and directing conversations, escalating issues to human agents when necessary, summarizing discussions, and identifying health metrics, churn risks, and opportunities for expansion — all while being informed by actual customer data. This platform seamlessly integrates with existing tools that teams are already familiar with, including Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store, and Google Play, along with a customizable API. The pricing structure is straightforward and consistent, offering five tiers ranging from a free option to enterprise solutions, which include AI inference and a unified credit pool for all actions, ensuring there are no additional fees per resolution. The platform is particularly ideal for small to medium-sized businesses and mid-market teams in the SaaS and technology sectors, providing an efficient solution for managing customer interactions and enhancing overall satisfaction. Additionally, PilotPM's integration capabilities ensure a smooth transition for teams looking to streamline their customer operations.

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

While many review applications focus solely on gathering customer feedback, TrustShop takes it a step further by transforming those reviews into tangible revenue. Review images are showcased in a shoppable gallery, star ratings are utilized to create upsell opportunities, and satisfied 5-star customers are automatically invited to refer friends, all within a single app. This solution effectively consolidates your review, user-generated content (UGC) gallery, upselling, and referral functionalities into one comprehensive platform. Each feature is accessible on every pricing plan, with a free option available to get started. With TrustShop, businesses can maximize their review potential like never before.

Meetergo is an appointment scheduling software that adheres to GDPR standards, serving as an all-encompassing business suite developed in Germany. It allows teams to consolidate tools like Calendly, Zoom, Typeform, Pipedrive, and Otter.ai into a single platform that operates on servers located in Frankfurt. Begin with free booking pages and then enhance your experience by incorporating forms, video conferencing through Meetergo Connect, customer relationship management (CRM), AI-generated notes with Meetergo Log, electronic signatures, invoicing, client portals, and WhatsApp integration. The platform features Mira, an AI assistant hosted in the EU, which efficiently schedules meetings and manages follow-up tasks. Additionally, developers can utilize the REST API, webhooks, and an MCP server for seamless integration with AI tools like Claude, ChatGPT, and Cursor, enabling them to book, modify, and cancel appointments effortlessly. As a German GmbH with no US parent company, Meetergo is not bound by the US CLOUD Act, ensuring enhanced data sovereignty. The service boasts over 40,000 users and offers more than 90 integrations, along with a free forever plan. Paid subscriptions start at EUR 9.90 per user per month when billed annually, while the complete suite is available from EUR 29.90, catering to various business needs. With its robust features and commitment to privacy, Meetergo stands out as a reliable choice for businesses focused on compliance and efficiency.

AvisNova empowers local enterprises to enhance their collection of authentic Google reviews and respond to each one almost instantly, using AI to maintain their unique voice. Review requests are sent via WhatsApp and SMS immediately following a customer visit, with responses crafted in the same language as the original review. Their fake-review shield actively safeguards your profile and assists in reporting any violations of policies. The pricing structure is straightforward and transparent, starting at AED 199 per month, with a complimentary tier available that requires no credit card to begin using. Adhering to ethical standards, AvisNova refrains from generating phony reviews and ensures that negative feedback is not concealed. Notable features include an increase in Google reviews, AI-driven multilingual responses, WhatsApp and SMS review solicitations, monitoring and reporting of fake reviews, weekly posts on Google Business, the ability to maintain a customized brand voice, and compliance with GDPR and UAE PDPL regulations, all supported by secure payments through Stripe. Currently, services are offered in both English and French, with customer support available via email for any inquiries. Additionally, AvisNova is committed to fostering a transparent review ecosystem that benefits both businesses and their customers alike.

Belcome serves as an online booking and front-desk solution designed for salons, barbershops, spas, and medical spas. It allows clients to conveniently schedule appointments over the internet, while business teams efficiently oversee bookings, staff schedules, client information, and service offerings using a collaborative calendar. The Belcome Pro Android application enhances front-desk operations by facilitating appointment modifications, accommodating walk-ins, managing time-off requests, and keeping track of client notes, waitlists, and promotional offers. Additionally, businesses can easily handle product sales and gift card transactions at checkout, monitor inventory levels, process payments, generate receipts, split gratuities, and analyze sales statistics. Automated email confirmations and reminders are dispatched for bookings, and clients who opt in can receive SMS reminders as well. Role-based access enables owners, managers, receptionists, and service providers to effectively coordinate their daily activities. The service is accessible globally, although the availability of card payment options and text messaging features may vary based on regional support and provider consent. Overall, Belcome streamlines the operational workflow for beauty and wellness establishments, ensuring a seamless experience for both clients and staff.

Helpeen is a platform designed to assist small software teams in managing customer inquiries independently. It features a unified conversation inbox, a help center filled with articles and FAQs, and a selection of video tutorials to enhance user support. Teams can categorize interactions as open, pending, or resolved, while users have the ability to reach out for assistance via an in-app widget or a publicly accessible help center. Knowledge-base content can be authored in Markdown, organized into various categories, and translated into multiple languages for broader accessibility. Additionally, Helpeen offers embeddable components, such as React integrations, along with a JSON API, enabling teams to create tailored support experiences or initiate conversations from their own servers. This service is particularly beneficial for independent creators and small product teams seeking an efficient method to address user queries, share self-service resources, and incorporate support features into their applications. In this way, Helpeen empowers teams to streamline their customer support processes while enhancing user satisfaction.

VikiDesk is a comprehensive remote-support solution for both IT service providers and individual PC users on the Windows platform. It integrates various features such as remote session handling, management of customer devices, and organization of tickets and appointments within a unified workspace; additionally, it allows for file transfers and sending text-based commands to multiple PCs simultaneously. The platform is equipped with the Viki AI assistant, which can analyze reported issues, execute authorized configuration, repair, or update tasks, and provide a summary of its findings. Actions taken are regulated by device permissions and the required user or support authorizations. A dedicated customer module facilitates ongoing service agreements, while a quick-support feature caters specifically to ad-hoc sessions. For private users, the service offers a subscription model for IT assistance, ensuring that human support is available when necessary. Subscriptions come in both paid options with and without AI capabilities, and many eligible plans provide a five-day trial period, allowing users to explore the service before committing fully. This combination of features makes VikiDesk a versatile tool for managing remote IT support efficiently.

Flowdara serves as an online platform for booking and managing practices specifically designed for independent wellness and healing professionals, such as Reiki practitioners, breathwork experts, sound healers, bodyworkers, meditation instructors, and intuitive readers. This platform facilitates the creation of personalized booking pages for individual sessions and group events, allowing practitioners to oversee their availability and attendee limits while efficiently processing payments, deposits, donations, or variable fee structures. Among its client-oriented features are intake and consent forms, appointment records, notes from practitioners, client portals, and automated reminders via email or SMS. Additionally, it offers synchronization with Google Calendar, options for session packages, event waitlists, client communication tools, marketing features, and analytics, along with insights from astrology and Human Design to aid in the daily management of practices. For those on higher-tier plans, the platform also provides specialized tools aimed at studios employing multiple practitioners, enhancing collaborative efforts and organizational efficiency. By incorporating these various functionalities, Flowdara ensures that wellness practitioners can focus more on their clients and less on administrative tasks.

Hournook is a comprehensive online appointment-scheduling platform designed for a variety of service-oriented businesses such as hair salons, barbershops, nail and beauty studios, massage therapy centers, physiotherapists, dentists, personal trainers, yoga studios, and coaches. Users can easily configure their services and weekly operating hours to generate a personalized booking page. Clients can conveniently select their desired service and available time slot directly from their mobile devices, while appointments are seamlessly integrated into the business's calendar. Hournook also enhances client communication by sending out confirmation emails as well as reminders 24 hours and 2 hours prior to appointments. The platform allows clients the flexibility to reschedule or cancel appointments, effectively prevents double bookings, and accommodates individual schedules for each team member. Furthermore, businesses can effortlessly share their booking pages through direct links, QR codes, or website widgets. Analytics features enable businesses to monitor bookings, track no-shows, and identify peak busy days, with the added capability of exporting client lists for further insights. A 14-day trial period is offered at no cost, requiring no payment card details, allowing businesses to explore its features risk-free. Overall, Hournook streamlines the appointment management process, making it beneficial for both service providers and their clients.

AiKlient is an online appointment scheduling platform tailored for beauty service providers, small salons, tutors, and various appointment-centric enterprises. Clients have the convenience of booking appointments via Telegram, WhatsApp, or a publicly accessible booking webpage, where they can choose from the open time slots available. The system automatically sends out notifications for new bookings and reminders for upcoming appointments, featuring an AI assistant that addresses common inquiries based on the business's provided details. Moreover, the platform includes a comprehensive dashboard that manages appointment and team calendars, maintains client records, organizes staff schedules, and generates PDF invoices. Additional features consist of bi-directional synchronization with Google Calendar, calendar subscription links, and the option to embed the booking page. The service is multilingual, supporting eight different languages, and offers a free trial for the first month, followed by a subscription fee of €15 per month. This flexible pricing and extensive feature set make AiKlient an appealing option for those in the appointment-based business sector.

RevioReputation functions as a cloud-driven platform designed to assist local businesses and agencies managing multiple sites in handling their reviews. It consolidates reviews and engagement from various platforms such as Google Business Profile, Facebook Pages, Instagram Business, and LinkedIn Company Pages into a single interface. Users have the ability to monitor ratings and sentiment, craft AI-assisted responses in the language of the reviewer, modify and approve replies, or activate automated responses to five-star feedback. Additionally, the platform features a scheduler for posts on Google Business Profile, a grid-based tool for tracking Google Maps rankings, health scores for profiles, analysis of competitor gaps, and widgets for embedding reviews. Catering to diverse industries like restaurants, hotels, clinics, dental offices, auto dealerships, and other local enterprises, RevioReputation offers plans with specific limits regarding locations, monthly AI-generated responses, map tracking, widgets, posts, and team member access. There is a complimentary plan available, while paid options commence at $59 monthly, making it accessible for various business sizes. Overall, RevioReputation enhances the review management experience through its comprehensive features tailored to local business needs.

Threadbox is a comprehensive customer support solution that integrates AI agents with a collaborative help desk system. This platform allows teams to train an AI agent using various resources such as website content, uploaded documents, and Q&A material, which can then be embedded on websites or utilized across messaging and email platforms. The AI agent utilizes this information to provide responses, can interact with configured APIs or webhooks for functionalities like order inquiries and bookings, and seamlessly transfers conversations to human staff when necessary. Additionally, the Threads inbox facilitates ticket assignment, routing, response time objectives, rules, and teamwork. The Help Hub serves as a resource for customers, offering self-service guides and tracking requests, while features like AI-assisted reply generation and analytics enhance staff productivity. Targeted at small and midsize businesses—particularly those in SaaS, e-commerce, and service sectors—Threadbox aims to streamline the management of customer inquiries. It operates on a cloud-based model, providing both free and subscription-based plans to cater to various needs. Overall, Threadbox stands out as a versatile tool for enhancing customer engagement and operational efficiency.

Revys offers a comprehensive Google review management solution tailored for businesses and web agencies, allowing them to seamlessly link their Google Business Profile locations and showcase customer reviews on their websites through server-rendered HTML. This approach ensures that search engines and users can easily access review information without the need for JavaScript. Users can choose from various website integration options such as customizable grids, lists, sliders, walls, and badges, which can be embedded via a WordPress plugin, server-side includes, JSON APIs, or JavaScript. Teams are equipped to oversee multiple profiles, generate review-request links and QR codes, and stay updated with new-review notifications and weekly summaries. Additionally, Revys leverages AI technology to assist in composing responses to reviews, allowing for adjustable tones and workflows regarding alerts, approvals, or automatic postings, while low-scoring reviews are not included in automatic replies by default. The platform provides a free plan that accommodates a single Google profile, whereas Pro pricing is based on the number of profiles, with options for volume discounts. Furthermore, the widget text is accessible in both English and French, enhancing usability for diverse audiences. This makes Revys an ideal choice for businesses looking to effectively manage their online reputation.

Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.

Madoake consolidates booking pages, seminar and webinar registration, and forms for B2B teams, streamlining the process. The booking pages display available times from Google Calendar or Microsoft 365, and upon booking, Madoake automatically generates a calendar event along with a Google Meet or Teams link, then sends out a confirmation and reminder. For seminar registration, it supports multiple sessions with limitations on capacity and deadlines, alongside functionalities for Zoom Webinar and Teams webinar registrations, attendance tracking, and the management of paid tickets via Stripe. Additionally, forms can direct respondents to a booking page immediately after completion. Every booking, registration, and response maintains its lead source, while tracking links provide insights into clicks and bookings across different channels. The platform operates in both English and Japanese and integrates seamlessly with Slack, Teams, Notion, Brevo, and Google Analytics. Users can also connect AI assistants like Claude or ChatGPT through MCP for setup assistance and queries. There is a free plan available for users, while paid subscriptions start at ¥2,500 per month with annual billing options. Notably, the 14-day free trial does not require a credit card, making it easy for teams to explore the features without any upfront commitment. Madoake’s user-friendly interface and comprehensive tools are designed to enhance productivity and organization for businesses.

Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.

Appoint Me is an innovative cloud-based platform designed for appointment scheduling and business management tailored specifically for service-oriented businesses such as salons, barbershops, spas, healthcare clinics, therapists, and mobile trades. Clients can easily book appointments via a customized business page, selecting from various services, preferred staff members, or the soonest available slots, while also having the option to join a waitlist and manage their bookings according to the business’s guidelines. Staff members efficiently handle appointments, manage working hours, allocate rooms, accommodate walk-ins, and oversee multiple locations using a shared calendar system. The platform offers a plethora of features including online intake and consent forms, appointment reminders, the ability to set recurring bookings, maintain client records, gather reviews, provide gift cards, sell session packages, create promotional codes, and track loyalty points. In addition, businesses have the flexibility to collect deposits, tips, and other forms of payment through their own Stripe accounts, enabling clients to make online payments seamlessly. Appoint Me operates on a straightforward flat subscription fee model, eliminating the need for commission payments on bookings, and it accommodates an unlimited number of staff members and appointments to ensure scalability for growing businesses. Overall, this comprehensive solution streamlines operations, enhances customer experience, and supports the diverse needs of service providers.

Renvanro is a cloud-based solution designed for appointment-based businesses such as salons, spas, nail shops, and barbershops, providing a comprehensive suite of tools for seamless booking management. This software integrates online appointment scheduling, calendar management, staff and service oversight, customer record keeping, checkout processes, and the creation of a personalized booking website, all within a single business workspace. By allowing businesses to display their available appointment slots, customers can easily select services and book their own appointments, while staff utilize the platform to oversee their schedules and monitor customer interactions. Additionally, Renvanro offers dedicated apps for iPhone and iPad users, enabling business operators to manage operations on the go, while customers can conveniently check their upcoming appointments, reschedule as needed, and access their appointment histories. The platform's focus on enabling direct bookings under the business’s branding eliminates the need for third-party marketplace reliance, enhancing brand visibility and customer loyalty. For businesses considering Renvanro, a complimentary 14-day trial is available, allowing them to experience the full range of features before making a commitment. This user-friendly approach ensures that both businesses and their clients benefit from a streamlined appointment booking experience.

Setupp is an online meeting scheduling tool designed for agencies, consultants, entrepreneurs, and B2B sales teams. It enables teams to create booking pages where they can pose qualification questions prior to revealing available slots. Additionally, the platform allows for the establishment of rules that can restrict a visitor's access to the calendar, displaying customized responses when their answers do not align with the booking requirements. After a booking is confirmed, users receive a Setupp Score ranging from 0 to 10, along with a detailed explanation based on the selected criteria. The collective scheduling feature facilitates checking the availability of multiple hosts, consolidating them into a single invitation, while the round robin function ensures that appointments are distributed evenly across the team. Setupp seamlessly integrates with Google Calendar and Outlook Calendar for checking availability and creating events, and it can automatically generate meeting links for Google Meet or Microsoft Teams. To keep everyone updated, Slack notifications can relay booking information and scores. Subscription plans are billed monthly per workspace; a free option accommodates one host, whereas paid plans begin at $19 monthly, with features and host limits differing according to the selected plan. This flexibility allows teams to choose the most suitable option for their scheduling needs.

Simple Chat serves as an AI-powered helpdesk tailored for Shopify storefronts. The chatbot efficiently manages live chat and email correspondence, utilizing data from store products, orders, policies, frequently asked questions, custom metafields, and specific merchant guidelines. It is capable of tracking orders, modifying and verifying shipping addresses, canceling transactions, and diligently following up on unresolved issues until they are addressed. All interactions are consolidated into a single inbox within the Shopify admin, allowing staff to intervene whenever necessary. To keep the team informed about escalated matters, alerts are sent via Slack. Additionally, the application provides notifications for back-in-stock items, oversees product subscriptions, and prepares responses for chargebacks related to Shopify Payments. By integrating with ShipHero, users can enhance the context related to warehousing and fulfillment. The pricing model is based on each AI resolution, eliminating monthly and per-seat fees: the Standard plan costs $0.29 for every AI-resolved conversation, while the Premium plan is priced at $0.89, with charges processed through Shopify. Notably, conversations that are taken over by staff incur no additional costs, making the service economical for merchants. This flexible pricing structure encourages users to maximize the benefits of AI assistance without worrying about escalating costs.