Best Customer Engagement Software in China - Page 13

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

casePRO is a proven solution utilized across various sectors by clients seeking adaptability and a software that offers outstanding durability and return on investment. This platform serves as a comprehensive toolkit, allowing the final solution to be tailored to align with your business operations, enabling you to evolve and expand for the future. By streamlining your workflows, it enhances both your control and compliance capabilities. The system is adept at automatically capturing new inquiries directly from your website while efficiently handling numerous cases or files throughout your organization, including the automatic creation and dispatch of standard documents. Additionally, casePRO provides thorough tracking and management of all data, phone communications, emails, text messages, and documentation. Each case within casePRO boasts a complete audit trail, incorporating all activities related to case viewing, ensuring transparency and accountability. This level of detail is invaluable for maintaining regulatory compliance and operational integrity.

Viafoura, a digital experience firm, helps brands engage their audiences with a suite engagement and personalization tools that maximize conversions from unknown to known users. We help brands build direct relationships with their audience, reducing their dependency on social media. Our suite of engagement solutions -- including real time conversations, custom polls and community chats, ratings and reviews, an on site community feed, personalized notifications, and alerts -- engages, converts and retains visitors directly on brand-owned and operated properties. Viafoura’s AI-powered, industry-leading content moderation solutions can be customized to meet the unique community guidelines of each customer. Customers can therefore scale and streamline their audience-engagement and community-building efforts while maintaining a civil, brand-safe environment.

SmartBip serves as a Middleware/API Gateway, facilitating seamless communication between a retailer's internal systems and both App and Web interfaces, enhancing the efficiency and security of interactions. Founded in 2012 by Alessandro Tiretta, who continues to lend his retail expertise, RetAPPs was established with the vision that traditional brick-and-mortar shops could leverage innovative tools to effectively compete with online retailers, enhancing both customer engagement and loyalty while adapting to the evolving demands of manufacturers. Today's data supports this vision, showcasing the effectiveness of such tools. RetAPPs stands out as the optimal ally for conventional retailers, offering a comprehensive digital solution that guides them through the entire digitization journey, ultimately leading to their success. To achieve this aim, we developed SmartBip, a proprietary technology capable of transforming any point of sale into a versatile multi-channel e-commerce platform, enabling retailers to thrive in a competitive landscape. This innovation not only streamlines operations but also enhances the shopping experience for customers, ensuring that retailers remain relevant in an increasingly digital marketplace.

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

Coniq offers a comprehensive digital platform that facilitates connections between your organization and customers both in-store and online, through various interaction points. By adopting this innovative platform, you can quickly and affordably transform your business, allowing your team to better understand, anticipate, and engage with your clientele. Gain a thorough insight into your customers, brand presence, and marketing efforts. Discover an exciting customer loyalty solution designed to recognize, connect with, and reward shoppers throughout their entire journey, including before, during, and after their store visits. As the lines between physical and digital retail continue to blur, the Coniq platform becomes central to your digital transformation, providing clarity on who your shoppers are in both realms and enabling you to cultivate meaningful, personalized relationships. By comprehending your customers’ behaviors, you can foster increased sales at your retail location. Moreover, by creating a database of eager shoppers, you can strategically identify and motivate them to make a visit. This holistic approach ensures that your organization remains competitive and responsive in an ever-evolving market.

Businesses possess the necessary data to genuinely comprehend their customers, yet many struggle to derive meaningful insights from it. Even fewer are adept at utilizing these insights to tailor experiences in real-time. A select group—the forefront leaders in customer engagement—can extend that real-time personalization across various channels, customer journeys, and business sectors. Position yourself among the elite in customer engagement. Harness your existing data, technological capabilities, and communication avenues to craft remarkable experiences with our integrated cloud engagement solution, CSG Xponent™. Xponent merges a powerful customer data platform, top-tier customer journey orchestration, and analytics with effective omnichannel communications all within a single framework. By utilizing Xponent, organizations can provide tailored, anticipatory, and proactive customer interactions that enhance business results, accelerate value delivery, and mitigate risks. Ultimately, this comprehensive approach empowers businesses to foster deeper relationships with their customers and drive sustained growth.

Each customer journey deserves its own dedicated virtual marketer, enabling the establishment of one-on-one connections that foster loyalty in a responsible manner. The landscape of relationship marketing has evolved significantly; each consumer is distinct, rendering broad marketing approaches largely ineffective. Nowadays, customers anticipate an exceptionally personalized interaction with brands, and to facilitate a significant customer journey, a marketing plan grounded in thorough insights is essential. It is crucial to provide messages that are not only timely and pertinent but also engaging on a daily basis for each individual. With the integration of artificial intelligence, our advanced predictive marketing instruments and business intelligence solutions empower you to embark on a transformative journey in relationship marketing. By optimizing traffic to your media platform, enhancing advertising revenue, converting free users into paying subscribers, and suggesting precise VOD content, you can cultivate tailored relationships that strengthen customer loyalty and elevate purchase frequency. Embracing these strategies will not only enhance customer experiences but also drive overall business growth.

Quickly onboard customers, boost conversion rates, and enhance wallet share. Provide the top-notch digital experiences that your clientele anticipates. Our customizable solution encompasses digital account initiation, loan application processing, cross-selling opportunities, and insightful business analytics. It seamlessly integrates with your existing core banking infrastructure. Swiftly implement charitable financial initiatives that foster greater member engagement and generate referrals. Revamp your digital user journey without altering your back-office operations and systems. This solution offers loan origination and account creation tailored for community banks, equipped with the data intelligence, advanced marketing automation, and polished user interface necessary to rival fintech companies. Additionally, streamline the application process for supplementary products by utilizing the customer’s pre-existing information. This comprehensive approach not only enhances customer satisfaction but also drives long-term loyalty and retention.

Introducing an AI-powered quality audit service tailored for sectors like insurance, healthcare, consumer banking, and retail, ensuring complete data protection. This service streamlines all quality assurance metrics across various customer interactions, whether it be through phone calls, emails, chats, or social media platforms. With the Contiinex cloud-based dialer, which includes integrated WhatsApp, voice, and SMS bot functionalities, your agents can now connect effortlessly with clients during both inbound and outbound campaigns. Enjoy a centralized dashboard that offers a comprehensive 360° overview of your business processes. Utilizing the Contiinex WhatsApp business API, you can enhance automation in customer interactions related to sales, service, or support, facilitating marketing efforts throughout the customer journey—from pre-purchase inquiries to post-purchase follow-ups. The platform is bolstered by a unified dashboard that provides detailed insights into all customer engagement metrics. With Contiinex, you gain the ability to oversee every customer interaction, whether through voice or non-voice channels, rather than relying on the outdated practice of sampling just 1-2% of quality audits. Additionally, it empowers you to mitigate fraud proactively by assessing risks in real-time and enhances overall process efficiency. By adopting this innovative approach, businesses can expect not only improved compliance but also a richer understanding of customer behavior.

Elevate your marketing strategy through the power of gamification with CataBoom, your go-to experts in the field. Our versatile gamification platform caters to a wide range of requirements, offering everything from comprehensive design solutions to user-friendly templates, all at an affordable price. With the CataBoom gamification platform, over 250 million engagement experiences have been successfully crafted by some of the most renowned brands globally. Designing and launching your gamified experiences has never been simpler, thanks to our extensive library of templates that can be executed within mere hours. Just choose your desired game experience, upload your brand materials, and no coding is necessary! We have tailored our platform to enable the creation of digital experiences that can be seamlessly integrated in countless combinations. Additionally, our prize engine empowers you to motivate and reward your target audience efficiently and effectively. In a world where audiences are always on the move, having multiple touchpoints is essential; create your game once and deploy it everywhere to maximize participation and engagement across all platforms. This flexibility ensures that your marketing initiatives can adapt to ever-changing consumer behaviors, enhancing your overall impact.

With Cloud4Feed's versatile feedback collection methods, businesses can tailor the channels used for gathering customer insights based on various touchpoints, leading to an increased volume of feedback. By adjusting the frequency of feedback requests according to the processing times at these touchpoints, companies can avoid bombarding customers with too many surveys at once. Implementing validity periods for feedback submissions ensures that responses remain relevant and timely. Additionally, businesses can set up reminders for customers who have not yet provided their opinions, making the process more engaging. This enables customers to express their expectations regarding the brand or store, share their thoughts on the store's ambiance, and voice any specific requests about the products or services offered. In the automotive industry, for instance, feedback is systematically collected at multiple contact points, allowing management to act on the insights gathered effectively. Moreover, the most suitable communication channel is identified for customers who have recently received service, ensuring prompt outreach. This proactive approach not only enhances customer satisfaction but also fosters a culture of continuous improvement.

Quickly initiate your initial customer engagement journeys with just a few simple clicks using our pre-designed templates. Even without technical expertise, you can effortlessly craft personalized engagement scenarios through a user-friendly drag-and-drop interface. Monitor your performance effectively and evaluate your influence on both sales and customer satisfaction. Seamlessly integrate social media, CMS, CRM, third-party applications, and brand partners to deliver exceptional experiences. This marketing solution is designed for easy implementation, transforming brand customer accounts into a dynamic engagement channel that drives results. With this tool, businesses can enhance their connection with customers like never before.

Ackee optimizes your customer success processes by enabling you to anticipate and reduce customer churn effectively. It equips your team with essential insights to foster success throughout the entire customer experience. Powered by an advanced data science platform, Ackee offers user-friendly tools that provide the necessary metrics to deliver exceptional value to your customers. By integrating your data with Ackee, you gain access to comprehensive health metrics, customer churn forecasts, and detailed account information right at your fingertips. Say goodbye to Excel and the hassle of searching for customer information. You'll receive critical metrics and instant alerts that keep your team informed about significant shifts in customer behavior, empowering you to take proactive measures to enhance retention and promote adoption. Furthermore, Ackee automatically categorizes your most at-risk and most engaged accounts based on actual customer interactions, allowing you to create scalable workflows that concentrate on the clients who require your support the most. This targeted approach ensures that you focus your resources effectively, maximizing the impact of your customer success initiatives.

It is not enough to just implement a few ABM tactics. It is important to build a solid foundation for growth. Engagio is a B2B platform that helps companies deliver account-based marketing for sales and marketing. It provides the data, sales insights and full-journey analytics needed for sustainable success. With data from all your tech stack, you can build an ABM foundation. Our B2B customer data platform (CDP) allows you to combine data from all your tech stacks to give a complete view on accounts and people. Easy-to-use insights about target accounts and people will help your revenue team determine where to focus their efforts for maximum engagement, pipeline, and retention.

This is why the content we gather holds significant power. When your customers post images, share their experiences, or leave feedback about your brand, your audience pays attention. Dull content remains dull regardless of its source. The content from Reevoo is engaging and convincing because it is authentic. This authenticity transforms your customer interactions into points of trust. Unlike generic software solutions that yield generic outcomes, Reevoo aligns its objectives with yours, concentrating on enhancing your return on investment. Trust is crucial for a successful content strategy, which is why we have designed our pricing to be both fair and transparent. The cost you incur is determined by the volume of content we acquire and its effectiveness for your business. Brands create impressive products, yet when seeking genuine insights, people turn to their friends or even a helpful stranger through Reevoo. By leveraging real voices, we provide a platform that fosters genuine connections and credibility.

LINKEDIN Automation offers the ability to streamline your connections, messages, and posts, allowing you to boost your sales by gaining insights into effective strategies. By enhancing your engagement, you can time your shares perfectly with your connections, ensuring maximum impact. Our innovative analytics will help you identify what’s effective and what isn’t, highlighting that increased comments and likes lead to greater visibility! Streamline every aspect of your efforts that contributes to lead generation, sales, and revenue growth. With LinkedIn, you can effortlessly send personalized invitations to targeted 2nd and 3rd level contacts, enhancing your outreach. Additionally, you will receive detailed analytics about your engagement levels, ensuring you stay informed. Prioritize safety on LinkedIn; our system employs advanced AI for optimal posting practices, making your automation both effective and secure. This way, you can focus on scaling your business without worrying about the intricacies of manual management.

WEVO is a customer experience platform which provides the most accurate and fast insight to optimize digital experiences. WEVO's human-augmented AI model enables organizations to test both live websites and concept designs without the need for live traffic. WEVO does all the heavy lifting and pinpoints the UX, design, and content that are most effective for target visitors. WEVO analyzes industry benchmarks and provides actionable recommendations from experts analysts to uncover WHY customers aren't engaging. Leading companies such as GoTo, Intuit, and P&G use WEVO insight to better understand customers and reduce risk when launching new campaigns or products.

OmniGenX.Ai is an AI-powered customer engagement platform designed to enhance Salesforce by integrating it with WhatsApp, social media, websites, and email for seamless omnichannel communication. This platform automates key sales pipeline activities such as follow-ups, campaign management, appointment scheduling, and document sharing including contracts and invoices on WhatsApp. OmniGenX.Ai uses chatbots to capture leads from websites, manage customer queries, and escalate complex issues to live agents, improving customer support responsiveness. The 360° super admin dashboard offers full visibility into live customer conversations, agent performance metrics, and real-time analytics for better business decision-making. Users benefit from advanced automation capabilities like personalized bulk messaging, task automation, and Outlook calendar sync, all configured without coding. Built as a 100% Salesforce-native solution, OmniGenX.Ai leverages AWS SageMaker for AI-powered insights while maintaining robust security controls. The platform supports industries including real estate, healthcare, finance, retail, and IT, adapting easily to diverse business needs. With flexible pricing and 24/7 support, OmniGenX.Ai ensures businesses stay connected to customers anytime, anywhere.

Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.

Listen360 equips businesses with vital insights to enhance their decision-making processes and identify which elements of their customer experience require improvement and will yield the greatest impact. By providing real-time notifications about detractors and nightly summaries via email, Listen360 enables you to attentively engage with feedback, react promptly, and nurture customer loyalty that translates into personal endorsements from satisfied clients. Instead of evaluating loyalty based on a singular transaction, Listen360 tracks customer sentiment over an extended period, ensuring that you consistently provide an experience that fosters enduring loyalty and profitability. The Listen360 platform is designed for easy implementation and use across all locations and organizational levels, having successfully generated over 28 million customer insights for more than 40,000 businesses worldwide, ultimately driving growth and customer satisfaction. This comprehensive approach allows businesses to stay ahead of trends and continuously refine their strategies for optimal customer engagement.

Engaging customers has become more intricate as they demand personalized, consistent, and relevant interactions with brands across various platforms. While your customer engagement system should facilitate this process, many existing solutions are cumbersome and fail to fulfill the need for tailored interactions. A significant number of these platforms struggle to integrate essential information from different organizational data silos, which is crucial for responding to customer inquiries in real time across all channels. Pega Marketing represents a pivotal advancement in the landscape of customer engagement platforms. By incorporating advanced customer analytics and real-time business rules, Pega continuously assesses the context of every customer interaction, suggesting the most suitable offer, content, channel, and action to pursue. Utilizing Pega enables you to forge stronger relationships with your customers, shifting from mere segmentation strategies to a comprehensive approach to customer experience across all channels, thereby enhancing overall satisfaction and loyalty. Moreover, this innovative platform empowers businesses to adapt swiftly to changing customer needs and preferences, ensuring a more dynamic and responsive engagement strategy.

The leading association and mobile membership application, Clowder, significantly boosts your organization’s capacity to connect with members, staff, and stakeholders directly on their smartphones. Envision Clowder as your very own exclusive social network, ensuring vital connectivity when it is most crucial. During the COVID-19 pandemic, we are dedicated to assisting organizations in maintaining an engaged and informed community. Discover how our mobile applications are fostering meaningful connections among members in effective ways. Our goal is to promote ongoing engagement throughout the year, with Clowder apps designed for seamless, immediate connectivity. We prioritize client success, offering transparency with no hidden fees or rising hourly costs. Our team specializes in delivering year-round support, leveraging proven expertise in mobile success while focusing exclusively on native app development. With Clowder, your organization can thrive in a rapidly changing environment, ensuring that everyone remains connected and informed.

The platform for customer engagement. Connect with your clients during crucial moments. Engagement Hub. Customizable inboxes for all digital channels, advanced workflows, detailed routing powered by machine learning; everything required to deliver an exceptional customer experience. Listening In an era defined by social media, managing a brand effectively is a challenging task. Social listening provides the opportunity to respond at the perfect moment. Crowdsourcing Engage your customers! Create dedicated spaces where they can participate in collaborative efforts, support initiatives, branding projects, and more. Customer Support. Managing a greater volume of customer inquiries, reducing response times, lowering service costs, and maintaining a seamless end-to-end experience. Digital Marketing. Aligning the CRM with marketing strategies and supplying data that supports digital marketing decisions to optimally manage the essence of the business: its brand. Digital Public Relations. Assessing the outcomes of every online initiative, ensuring continuous improvement and adaptation. Ultimately, this comprehensive approach fosters stronger relationships between businesses and their customers.

User-Generated Content (UGC) Contests are dynamic promotional tools that allow brands to foster exceptional levels of customer interaction. By encouraging participants to unleash their creativity through photos, videos, audio, or text submissions, these contests create multiple opportunities for customers to engage with your offerings. Contest Factory pioneered the concept of online voting for UGC contests and possesses several patents in this field. Today, UGC Contests are offered as a tailored solution, complete with features like mobile optimization, social sharing capabilities, and advanced Viral DNA® analytics. The thrill of winning attracts everyone, making Sweepstakes a traditional and straightforward method to reach new customers while also rewarding loyal supporters. With Contest Factory’s bespoke Sweepstakes platform, you can generate excitement, gather extensive prospect data, and reignite interest among your existing customer base. Overall, Sweepstakes deliver a comprehensive advantage for businesses looking to enhance their marketing efforts.