Best CRM Software in Africa - Page 12

Highrise is a customer relationship management tool that helps individuals keep tabs on their interactions with clients while also overseeing the progress of deals and connections. Users can seamlessly import their contact lists from platforms such as Outlook, Gmail, and Excel. Additionally, Highrise allows for the inclusion of notes and remarks within each contact's profile. The platform also offers task management capabilities, enabling users to generate tasks, set reminders for various projects, and organize tasks by company, contact, or project. This comprehensive approach ensures that users can maintain effective communication and organization throughout their professional engagements. The user-friendly interface makes it easier for teams to collaborate and stay aligned on their goals.

PhoneBurner, a powerful dialer and sales-acceleration platform, helps B2B and B2C sales teams engage in more quality conversations with their contacts. Now with ARMOR – the most comprehensive spam protection solution and answer rate solution that is done for you. PhoneBurner's average answer rate is >10%. This means that millions of conversations are powered by PhoneBurner, with no awkward pauses and connection delays. PhoneBurner combines calls, emails, and SMS to handle time-consuming tasks, such as leaving voicemails, sending email, logging calls, or performing post-call workflows. Reps spend most of their time closing deals and talking. Manage your entire team with one dashboard. Access cutting-edge analytics and reporting, automatically distribute leads, coach and monitor reps in real time, and ensure KPIs trend in the right direction. Teams rave about the productivity gains, ease of use and answer rates, as well as the commitment-free packages. PhoneBurner is free to try today.

Daylite is a Mac-based CRM that's designed for small businesses. Daylite keeps track of everything, from client communication and follow-ups to project details. It also tracks next steps. All this in one app. Integrate with Apple Mail and Apple Contacts & Calendars. Share with your team. You can also work offline.

Enhance your customer relationships by increasing clarity and efficiency with karmaCRM. This versatile Customer Relationship Management (CRM) platform offers extensive customization options and is equipped with a variety of features designed to boost sales, deepen customer understanding, streamline workflows, and facilitate effective task planning and organization. Among its capabilities are automated templates and reminders, quick access to contacts and their histories, integrated calendars for task management, customizable email templates for mass outreach, and a host of additional tools. With karmaCRM, businesses can not only manage relationships more effectively but also foster long-term engagement with their clients.

RealZips offers a worldwide territory management solution for Salesforce, organizing all data according to geographic locations defined by zip codes, postal codes, and segments of postal codes. This functionality enables sales and customer support teams to effectively identify market opportunities in various regions, allowing them to conduct targeted marketing campaigns and sales efforts with precision. By leveraging this app, organizations can enhance their strategic planning and improve overall operational efficiency.

Vcita is an all-in one business management app designed for small and medium-sized businesses. vcita offers a wide range features that help SMBs streamline their daily tasks and operations, and improve their interactions with clients. This will allow them to grow and succeed. The top features include client and calendar management as well as billing and invoicing, online scheduling and lead capturing. vcita integrates with dozens more platforms, including Facebook and Quickbooks.

Sugar Sell stands out as a distinctive Customer Relationship Management solution, offering a wide array of features such as sales-force automation, marketing campaigns, customer support, collaboration tools, mobile accessibility, social CRM, and comprehensive reporting. By utilizing Sugar Sell, both individuals and teams can reclaim valuable time that can be devoted to enhancing project focus and engaging more effectively with customers, ultimately driving increased sales. Experience the advantage enjoyed by leading brands by trying Sugar Sell today. Unlike other customer management software, Sugar Sell guarantees an exceptional user experience that sets it apart. Recognized as a four-time winner for satisfaction, reliability, and technical support in PCMag’s Business Choice Awards, Sugar is a trusted choice among businesses. The true strength of our platform lies in the narrative it crafts—one that encompasses your customers, your business, and its future trajectory. When you seek to equip every employee with timely and relevant information, Sugar Sell emerges as the ideal customer experience solution, anticipating needs even before they arise. Additionally, embracing this innovative platform can lead to transformative outcomes for your organization.

AlmaShines was founded on the strong conviction that alumni represent a crucial resource for educational institutions. Upholding this belief, the founders aimed to equip every educational institution with a technology solution that fosters a close-knit connection with their alumni community. Operating out of India, AlmaShines offers an Alumni Management Software designed to provide a comprehensive approach to cultivating an active and engaged alumni network, manageable with just a commitment of 10 hours a month. This innovative software simplifies the management of alumni databases, facilitates the planning, organization, and promotion of alumni events, aids in fundraising efforts while tracking donations, and creates professional networking opportunities for alumni. Additionally, it engages alumni through various tailored engagement campaigns, enhancing the overall alumni relations experience for coordinators. Remarkably, institutions can launch their Alumni Platform in as little as 15 days, ensuring a swift and efficient transition to improved alumni interaction. The focus remains on building lasting relationships that benefit both the institutions and their alumni.

Rize is a service that does everything for you to get positive reviews and attract more customers. Rize provides custom review response writing services to help businesses save time and effort. This tool allows you to quickly solicit feedback from customers via email, text message or in-store kiosk. You can even print "review us" cards! The tool integrates seamlessly with Every review site and focuses on sites that are most important to your business and your industry. Online reviews are critical for your business' online reputation, regardless of whether you receive positive or adverse brand feedback. Rize Review's review service allows you to show search engines and your target audience that you are committed to customer satisfaction. It is done by real humans with years of experience in online reputation management. Customers will trust you if it is easy. Are you ready to be a leader in your industry? Register now for a risk-free trial to manage your online reputation.

HelloLeads, a cloud-based, mobile-driven enterprise-class lead management, lead capture and lead tracking solution, caters to both B2B and B2C users. This sales management/contact management software is designed to transform and solve the pain of sales professionals in managing lead information and scheduling follow-up sales calls. This comprehensive lead management software helps you to manage, engage and convert your leads. HelloLeads provides deeper insights into prospects and drives rapid lead response. It also helps sales teams improve their selling discipline. This smart and simple lead management solution gives you the tools and capabilities to engage with leads and potential clients at all opportunities, including trade shows, exhibitions and field sales. It offers both web-based and mobile (Android, iOS) lead management for large-scale teams of salespeople.

All your products, teams, and processes can be managed in one platform (digital or call center driven, or field agent driven). Never miss a sales opportunity. The prospect-to-customer journey in B2C businesses is not always straightforward. There are many paths to closure. There are many sales journeys that involve different channels, processes and teams. LeadSquared connects them all, processes, distributed teams and touchpoints. This gives you one platform for sales execution - for your digital team, call center agents, feet on the street teams (sales and partner onboarding, service), as well as operations. LeadSquared reduces the noise your teams have to deal with and allows them to concentrate on their next task. This will increase their efficiency and help them sell more. No-code sales process creator. You can create the best sales workflows possible for your products and teams. Sales processes can be dynamic and flexible.

Smart, simple online CRM. You can build stronger customer relationships, increase sales, and save time. Organize all your customer information in one place. You can track conversations, see the history, and provide more personal experiences. You can tailor your sales pipeline to suit your sales process and spot deals that need your attention or are about to land. With our insightful reports, you can easily identify the activities that have the greatest impact on your sales figures and make better business decisions. You can use Shape Capsule to organize your teams and ensure they only see what they need. Report on their progress and focus their activity. Capsule integrates seamlessly with popular apps such as G Suite and Mailchimp. Capsule Mobile provides caller ID and reminds to save a note in your CRM every time you call. All Capsule features are available on Android and iPhone.

Combine multiple growth tools into one powerful platform. All your growth tools in one place. You can use hundreds of features to increase trial signups, engage users, delight customers, and more. GoSquared is priced fairly so that you can focus more on growing and less on tooling. Our dedicated team provides hands-on support. We can help you with everything, from initial setup to scaling your growth processes. Fully GDPR compliant. GoSquared was designed to protect the privacy of your contacts. Our Product Roadmap is centered around our users. Based on user feedback, we send multiple updates each week.

RepairDesk, a modern management software for repair shops, automates operations in single-store businesses, multi-store businesses, franchises, and mail-in repair depots. This highly customizable software is used by many industries including cell phones, computers, drones, watches & jewelry, shoes, small engines, and more. RepairDesk is a powerful software that allows you to track repair jobs, manage stock, order stock and streamline your repair store's operations.

Survey your customers on your website, web apps, and emails to find out their "why". Informizely allows you to quickly gain valuable insights into the motives of your customers. To improve your website, products and services, as well as conversion rate. Get to know your customers better and gain deep insight into their motivations and experiences. Get powerful insights to help you create and improve products and websites that customers love and recommend. Increase sales, increase conversions and optimize conversion funnels. Build brand loyalty and improve retention. At the right time, show targeted pop-up and slide-in surveys on your website. Inline a survey on your website. It will automatically display when you scroll to view it. Get deep insights using full page questionnaires, distributed by a public link. In emails and web apps, embed NPS, CES and rating questions.

Effortlessly gather, organize, and share video testimonials and reviews with GetBravo, a cloud-based platform specifically designed for capturing and managing video content produced by your customers. Ideal for obtaining testimonials, reviews, and much more, it offers user-friendly tools that facilitate the process of requesting and securing videos from your clients. Simply have your logo file ready to upload, and you can get started in less than five minutes. The platform also allows you to download your videos, enabling you to share them on social media platforms, video hosting sites like YouTube and Vimeo, or utilize our own video hosting service for seamless embedding on your website. You maintain ownership of your videos, and our intuitive dashboard equips you with everything you need to view, download, and integrate your videos wherever you wish. With features that streamline the entire process, GetBravo ensures that you can effectively showcase customer feedback in a visually engaging manner.

A cohesive suite of data and software solutions designed specifically for Democratic and Progressive organizations is now available. This system offers a range of tools for fundraising, communication, advocacy, customer relationship management, and compliance reporting, all seamlessly integrated with smart data and services. It provides an all-encompassing platform that enhances relationship-building, improves communication, increases fundraising efforts, mobilizes supporters, and fosters organizational growth to drive progressive change. More than a thousand organizations rely on BlueUtopia to assist them in their efforts to connect, raise funds, and achieve victory. Our mission focuses on transforming the execution of social and political campaigns, aiming for a substantial edge through enhanced operational effectiveness. By delivering robust, user-friendly, and cost-effective technology and data solutions, we aspire to empower Democratic and Progressive campaigns at every level, ensuring they are equipped to create a lasting impact. Through our innovative approach, we envision a future where progressive movements can thrive and inspire change more effectively than ever before.

OfficeClip is an all-in-one tool that allows you to manage all aspects of your work without having to use multiple apps. OfficeClip CRM allows you to track leads, create campaigns and invoices, manage documents, schedule meetings, and many other functions. The reporting feature will give you all the details and help you identify areas of strength or weakness. Contact Manager allows you to store detailed information that will help you build client profiles and convert prospects into leads. It also includes functionalities such as marketing automation, web forms and call list that will increase client and user engagement.

Gather essential details about your clientele by consolidating all your contacts in a single platform. Link your accounts with LinkedIn and various social networks to effortlessly gather important insights. By collecting the necessary customer data, you can gain valuable perspectives. Organize your contacts based on all available information to ensure you never overlook a conversation. Communicate effectively with the right individuals at the optimal moments, enhancing your communication quality while saving time with automation. Engage in real-time discussions and facilitate information sharing among your team. Foster stronger relationships with your clients through consistent communication. Simplify the management of your business relationships by having all your customer interactions accessible in one location. Quickly access everything you need, including an overview of your recent conversations. Utilize various lists to maintain organized discussions and streamline your communication process further. This approach not only enhances efficiency but also contributes to a more structured way of managing customer relationships.

SAP Business ByDesign is an affordable, easy-to-use enterprise resource planning system (ERP) specifically designed for fast-growing small to mid-market businesses and subsidiaries of larger companies. From financials and inventory to customer relationship management and human resources, SAP Business ByDesign integrates all major aspects of your business for end-to-end visibility, added efficiency, and improved operational control. By serving as the nerve-center for your business, with all data flowing into a single, centralized system, SAP Business ByDesign enables real-time data access for faster, complete, more nimble decision-making. SAP Business ByDesign comes with workflows and best practices that help your business run operations more efficiently from Day 1. It also scales with your business, so you don’t have to change systems as you grow. Some of the key features of SAP Business ByDesign: Integrated system architecture that manages all your company dataSAP Business ByDesign Complete operational visibility and control End-to-end business process automation Precise real-time reporting and analytics Customization for business and industry-specific requirements Secure data access anytime, anywhere

Wix Answers is the first industry-wide unified customer support platform. Agents are more efficient, and teams gain deeper insight into their operations by having all support channels integrated into one platform. Wix Answers employs an AI-powered, centralized approach to knowledge management. This makes customers more self-reliant, agents more efficient, and organizations run more smoothly.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

All the tools you need in a single platform. Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more. Automately message leads via voicemails, SMS, email, FB Messenger, and forced calls. Our built-in tools allow you to collect payments, schedule appointments, track analytics, and keep track of your data. HighLevel is a Full-Suite Platform for Agencies. The Platform includes a fully featured Page Builder to help you capture leads. You can create fully featured websites with custom menus using our intuitive platform. All you need to create high-performing, captivating landing pages in one place. You can capture leads via Surveys and capture forms. You can either integrate directly with our page builder, or embed them on one of your own websites. For many businesses, the first step is to request appointments and capture appointments. HighLevel has our own calendar application.

Just a few moments following a customer interaction—be it a service, meeting, or installation—it’s essential to promptly assess how satisfied the customer is. Many businesses globally rely on common satisfaction ratings for this purpose. The process of evaluating your staff has become significantly more straightforward. Streamline your operations and base your decisions on concrete data. All of your Google reviews are conveniently gathered in one location, facilitating your tasks. With InputKit, you can efficiently view and address customer feedback, which includes a summary of the interaction alongside the client’s contact details. This approach not only enhances your responsiveness but also fosters stronger relationships with your clients.

SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.