Use the comparison tool below to compare the top Corporate Wiki software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
-
1
Guru
Guru
$25 3,534 RatingsGuru transforms how teams access and trust information. As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work. It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching. With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth. -
2
Hundreds of companies and millions of employees use Axero’s intranet software to communicate, collaborate, manage tasks and events, organize content, and develop their company culture.
-
3
Docsie
Docsie
$39 per month (annual)Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection -
4
GreenOrbit
GreenOrbit
$6.50 - $4.50/month/ user GreenOrbit has been in the intranet software industry for more than 20 years and has worked with many IT departments on successful intranet projects of all sizes. - Our out-of-the-box intranet software is quickly deployed. - Once deployed (either in the cloud or on-premise), GreenOrbit is easy to manage and requires minimal input from the IT department, which in most cases can be outsourced to other departments for day-to-day management. - GreenOrbit is easy to use - in fact, it is used by over one hundred customers and more than 380,000 users. - It provides a centralized location for communication and document management, forms and workflows, and many other features. - Most importantly, GreenOrbit is secure. -
5
Evernote
Evernote
$2.70 per user per month 54 RatingsExperience seamless organization with your notes, making it effortless to jot them down wherever you may be. Locate information in a flash and share your thoughts with anyone around you. Whether it’s capturing meeting notes, saving web pages, managing projects, or keeping to-do lists, Evernote ensures that nothing slips through the cracks. From large-scale projects to cherished personal moments, you can document your ideas and sparks of inspiration through notes, voice recordings, and photos. Stay on top of your tasks and deadlines, whether you’re at work, home, or on the go. Evernote offers tailored plans and pricing to meet your specific requirements. You can organize, keep records, and oversee projects from any device, even when you're not connected to the internet. Effortlessly handle the complexities of projects, deadlines, clients, and meetings. Start by creating a free account and selecting the plan that suits your needs best. You can type notes, attach files, clip content from the web, or record voice memos—all consolidated in a single platform. Organize your notes according to your preferences using notebooks, tags, or our advanced search feature to quickly access everything you need. Whether you’re managing projects, making notes from meetings, setting reminders, or editing documents, Evernote provides the tools to help you succeed. Plus, with its user-friendly interface, staying organized has never been more achievable. -
6
eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement and project/task collaboration integrated within one holistic solution. With eXo Platform, companies can connect, engage and reward their employees, customers, and partners with its social, engagement and gamification capabilities.
-
7
Document360
Kovai
contact us 38 RatingsDocument360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs. -
8
Microsoft OneNote
Microsoft
Free 32 RatingsMicrosoft OneNote transforms traditional note-taking into a smart, collaborative, and AI-powered experience. With Copilot, you can quickly generate outlines, action items, study plans, or summaries from your notes with just a prompt. The platform supports text, drawings, images, audio, and digital ink—offering full flexibility for capturing ideas in any form. The new Sticky Notes experience makes quick capturing effortless and recalls related notes automatically when you revisit a topic. Collaboration is frictionless: teams, students, and families can co-edit and share notebooks in real time across devices. For educators, OneNote in Education streamlines lesson planning, student feedback, and digital handwriting exercises in interactive notebooks. Voice transcription captures spoken content instantly, while annotations and highlights bring visual clarity to complex ideas. Fully integrated with Microsoft 365 and OneDrive, OneNote keeps every idea synced, secure, and accessible anywhere you work. -
9
Notion is a comprehensive all-in-one workspace that empowers teams to write, plan, collaborate, and organize everything in one place. The platform offers a wide range of tools to create documents, manage tasks, and build detailed project roadmaps, allowing teams to work smarter, not harder. Notion's AI-powered features assist with summarizing lengthy documents, drafting content, and providing quick answers to questions related to ongoing projects. The platform's high degree of customization gives users the flexibility to set up workflows, build templates, and tailor the workspace to their needs, making it ideal for teams of any size. Whether it's managing a project timeline, tracking goals, or maintaining a shared knowledge base, Notion provides a flexible and powerful solution for improving collaboration, communication, and overall team productivity.
-
10
ProProfs Knowledge Base
ProProfs
$6 per user per month 15 RatingsProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed. -
11
Microsoft SharePoint empowers organizations to securely create, manage, and share content across teams with built-in AI intelligence and collaboration tools. It serves as a central hub for communication, document management, and process automation—enhanced by Copilot for rapid site creation and SharePoint agents that answer questions, summarize data, and provide actionable insights. Users can easily design modern intranet sites using templates, flexible layouts, and drag-and-drop elements tailored to their brand identity. With advanced management controls, IT administrators maintain strict data governance, identity management, and compliance across departments. Integrated with Teams, OneDrive, Outlook, and Power BI, SharePoint ensures a connected workflow where content and people align effortlessly. Its AI-driven knowledge discovery transforms passive files into searchable, intelligent resources that drive decision-making. The platform also supports immersive media, dynamic dashboards, and multilingual content to enhance internal communication. Whether for small businesses or global enterprises, SharePoint is the foundation for a unified, secure, and AI-ready digital workplace.
-
12
FuseBase
FuseBase
$32 13 RatingsFuseBase allows you to communicate and collaborate with both your team and clients. Create your Organization, and invite your team members to it. Create super documents with a wide range of integration options. Add and manage tasks to your team. Comment on them and chat directly in your workspaces. Empower yourself and your team to complete tasks faster, with fewer meetings and iterations. Nimbus Business gives you more chances to increase your brand awareness. AI can improve your workflow. Nimbus AI is a powerful tool that will transform the way you manage time. Create content from scratch or enhance existing content. Get personalized recommendations. You can benefit from an AI assistant who is always available in your work hub. -
13
Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.
-
14
Igloo Digital Workplace. Connect all your apps to create a digital workplace experience. Igloo gives your employees a single place to access the tools they need. It seamlessly integrates with your most valuable business platforms and applications. Igloo is a leader in digital workplace solutions. It helps companies transform their intranets into inspiring digital destinations that increase communication, knowledge sharing, collaboration and culture. All Igloo solutions can be accessed from anywhere, are 100% cloud-based and mobile-enabled. They also integrate with the most important enterprise systems and cloud apps that your business uses. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce.
-
15
Vialect has been helping companies to connect people, content and capabilities for over a decade. Noodle is an All-in-One platform that provides office staff & remote teams the ability to post ideas, create content, share schedules & have video calls all within a single secure site. On Premise and Cloud hosting available.
-
16
Tettra is an internal knowledge database that uses smart workflows to answer repetitive questions. Tettra allows you to centrally document important policies, processes, and procedures. This makes it easier to onboard new colleagues and reduces the time spent answering questions. Cloud apps consume most of our time. Software continues to consume the world. As a result, we continue to create more information and use more tools. There are downsides to all this information. This fragmentation of tools makes it difficult to share context and agree upon the best decisions, especially cross-functionally. Your best employees should not be asked the same repetitive questions when growing your team. Everyone needs to have access to the same information and principles in order for them all move quickly. Your internal knowledge base is only as good as the contributions of everyone. Tettra makes it easy to share knowledge by referencing content from other systems.
-
17
Slite is an online knowledge base that allows you to ask questions and find answers instantly. It's as simple as typing to create any document. Our powerful editor features advanced tables, video explainers built-in, sketches, as well as hundreds of integrations. Slite has been used by more than 200,000 businesses. Try it for free.
-
18
Record all important information. Create a shared space for you, your users, and your colleagues to brainstorm and monitor ideas. Experience a robust, elegantly designed editor that allows you to focus without distractions. Incorporate external resources such as videos, code snippets, and other content seamlessly. Utilize efficient keyboard and markdown shortcuts to enhance your productivity. Enjoy a fast, secure, and accessible platform that can be reached from anywhere. This serves as a central hub for your team, housing best practices and innovative thoughts. Collaborate on new drafts and changes at your convenience without the need for real-time interaction. Engage in discussions and reviews of your edits and proposals. Ensure that your documents remain secure and private for both you and your team. Track all changes, examine differences, and easily undo any errors. This collaborative environment fosters creativity and efficiency, making it an invaluable asset for any team.
-
19
Archbee is a lightweight, flexible docs tool. Build product documentation, internal wikis, knowledge bases, API references, developer guides, changelogs, diagrams — in one app. Archbee helps your team communicate asynchronously. This makes you effective and remote-ready—one of the fastest & smartest editors ever strapped on a documentation tool. If you have a complex product or your users are developers, you need product docs. We make it mega easy to set up branded docs on your domain with all the bells and whistles.
-
20
With JustClip, you can effortlessly capture any kind of information and organize it to suit your preferences. Retrieve this information instantly whenever you need it, and save a variety of content such as bookmarks, personal insights, notes from books, files, to-do lists, informative articles, audio recordings, online videos, metadata, locations, project documentation, software code, emails, and much more. You have the freedom to arrange your data as you wish through an unlimited folder hierarchy, clip categories, groups, and tags, helping you maintain order and minimize clutter. Quickly locate everything you require, even within the details of larger files. JustClip allows you to create private spaces for reflection or shared workspaces for teamwork, giving you complete control over visibility and access. You can invite collaborators to contribute content, annotate, express their approval, and make modifications, all while managing access through role-based permissions. Once you feel ready, you can easily share your curated content clips with friends, classmates, and colleagues, ensuring seamless communication and collaboration. This platform not only enhances personal organization but also fosters teamwork and productivity.
-
21
Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.
-
22
Bringing people together - connect, inform & engage your audiences. Our solutions include intranet, community and knowledge management platforms, wiki's as well as smart FAQ software. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We love Drupal and other interfaces and automated processes. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions. zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic business know-how as well as project management and develop tailor-made software solutions. We are specialists in digitizing the customer journey, custom software development and Drupal CMS. We have successfully digitalized over 160 companies. Become one of them with us.
-
23
Simplify the onboarding process for new team members with internal guides, resources, and checklists that facilitate a smoother transition. Provide fresh hires with an advantage in understanding your product, familiarizing themselves with best practices, and immersing themselves in the company culture. Whether your team consists of experienced remote workers or individuals new to telecommuting, Outline serves as an excellent platform for keeping shared knowledge organized, accessible, and easily searchable. Avoid the pitfalls of storing your company handbook as a PDF buried in a shared drive; instead, make it readily available, easy to update, and straightforward to navigate so everyone can effortlessly locate the information they require. Outline boasts remarkable speed, achieving millisecond response times that ensure documents load without delay, searches are executed promptly, and the user interface is responsive. The Outline editor is crafted to be both user-friendly and robust, ensuring that the experience of reading and creating documents is not just efficient but also enjoyable. With a focus on collaboration, Outline promotes a culture of knowledge sharing that strengthens the entire team.
-
24
A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
-
25
Interact Software
Interact
1 RatingInteract is a global software company providing intranet software to more than 1.7 million users in over 1000 organizations, including Levi's Domino's and Sony PlayStation. Our enterprise-grade software is combined with our in-house professional services to solve communication and engagement problems. We are focused on building strategic partnerships with our customers. Interact has offices in New York and London, London, Manchester, and operates throughout North America and EMEA.
Overview of Corporate Wiki Software
Corporate wiki software is a type of software specifically designed to help businesses with internal collaboration and knowledge sharing. This type of software generally offers a few common features, including the ability to create and store documents, collaborate on projects, and make it easier for employees to quickly access important information.
The main purpose of corporate wiki software is to provide an internal platform where company staff can quickly and easily access essential data that they need to do their job effectively. This platform can include shared documents, notes, images as well as other types of multimedia files stored securely in one central place. It also provides users with an easy-to-navigate interface so they can search for specific topics or browse through related content quickly.
One of the advantages of using a corporate wiki over regular file sharing is that it eliminates the risk of document version control issues caused by multiple copies saved by different people in different locations. When everyone contributes to one version of a document stored on the wiki, each user can have full confidence knowing that they’re working off the most up-to-date version instead of having multiple versions floating around and causing confusion. Corporate wikis are also great for collecting and organizing various pieces of knowledge from many different sources into one unified whole.
In addition to content storage, many corporate wikis offer advanced features such as user rights management (permissions), support for templates which makes creating content easier and faster, revision tracking (who made what changes when), integrations with other systems like CRM or ERP apps for better workflow automation, advanced searching capabilities and analytics tools for measuring usage across the organization etc. All these features enable your company's staff members to keep up with ever-changing business needs while still remaining organized and productive at all times.
It’s worth noting that there are some potential downsides associated with using corporate wiki software such as security risks since multiple users have access to potentially sensitive information stored within it but if implemented correctly this risk should be minimized quite easily. Additionally, since most corporate wikis offer real-time editing functionality there’s always a chance that incorrect or outdated edits could go unnoticed between users if proper communication isn’t established between them before starting a project together which could lead to misunderstandings later down the line.
Overall though corporate wiki software is an excellent tool for companies looking for ways to improve collaboration among their staff members through streamlined document storage and easy accessibility of important information located in one secure spot saving both time and money in the long run.
Why Use Corporate Wiki Software?
- Streamline Collaboration – Corporate wiki software provides a centralized platform for employees and teams to collaborate on various projects. It allows teams to easily access, update, and share information all in one place, eliminating the need for multiple documents or emails.
- Increase Productivity – Corporate wiki software eliminates tedious tasks by providing easy access to project data and documentation. This reduces the time spent searching through outdated spreadsheets and lengthy emails looking for pertinent information.
- Enhance Communication – Everyone has immediate access to the same data, making it easier for members of different departments or locations to stay up-to-date with progress being made on a specific project without any confusion or duplication of effort.
- Improve Organization – Having all relevant information about an employee's current projects stored in one location makes it much easier for them (and others) to find exactly what is needed when it is needed most quickly and efficiently, boosting productivity even further.
- Promote Knowledge Transfer – As employees come and go from the company, corporate wiki software helps ensure that their knowledge isn’t lost forever by allowing them to capture their expertise in an organized fashion that can be passed down to other team members with ease.
Why Is Corporate Wiki Software Important?
Corporate wiki software provides businesses with an effective way to share and collaborate on important documents. This type of software is becoming increasingly popular among companies as it enables employees to easily access, manage, and share secure content - without the risk posed by traditional document management systems.
Wikis can streamline communication between departments and staff members, helping to reduce time spent searching for information or waiting for documents from colleagues. Users are able to quickly update content in one place which all other users will have access to immediately – saving precious time that may be wasted having to send multiple emails or contact people separately. Wikis also promote a collaborative approach; various team members can all input their ideas or changes into one single source of information that all others can access which may lead to faster decision-making, more innovative projects, improved efficiency, and better customer experiences.
Wiki provides organizations with a reliable source of up-to-date knowledge on specific topics or processes. They are incredibly versatile and allow knowledge-related content such as product documentation, procedures manuals and sales information to be stored in one convenient place. Additionally, wikis facilitate easier data sharing across different parties within the same organization; this means departments no longer need duplicate versions of the same material - resulting in fewer resources being used up unnecessarily.
Overall corporate wiki software offers a variety of benefits for both large and small organizations alike – allowing them to operate more efficiently while focusing their efforts on core business strategies instead of spending time coordinating tedious document updates across teams and departments.
What Features Does Corporate Wiki Software Provide?
- Document Management – Corporate wiki software enables organizations to store and keep track of a wide range of documents in a centralized system. This helps users easily locate the relevant documents they need, while also providing robust document management features like version control, access control, and backup and recovery capabilities.
- Collaboration – Corporate wiki software offers an array of collaboration features that enable teams to collaborate effectively on projects. Features like discussion forums, task management boards, calendars, notifications and more help teams stay in sync with each other’s progress.
- Searching and Filtering – Corporate wiki software often provides powerful search tools that make it easy to find information quickly by using keywords or phrases related to the desired topic or project. Custom filtering tools are also available for further refining results for quicker access to the most needed information.
- Data Visualization Capabilities – Many corporate wiki solutions provide data visualization options such as pie charts, line graphs, and bar diagrams to present complex data sets in a visually appealing format for easier consumption by users. Additionally, dashboards can summarize key performance indicators for better decision-making across departments within an organization or team.
- Reporting & Analytics – Reports can be generated from corporate wikis detailing usage patterns over time so managers can gain insight into how their processes are currently operating as well as areas where improvement is necessary based on retrieved data sets from the wiki platform itself. With analytics capabilities being built into many corporate wikis today, businesses are able to identify trends in user behavior making this a valuable tool for gauging performance across divisions or within individual departments too.
What Types of Users Can Benefit From Corporate Wiki Software?
- Employees: Employees are the primary beneficiaries of using corporate wiki software. They can quickly find valuable data and collaborate on projects with others in the company.
- Managers: Corporate wiki software can help managers track project progress, assign tasks to employees, and share important documents with the team.
- IT Professionals: IT professionals can use corporate wikis to quickly resolve technical issues and provide better customer service. Plus, they have easy access to any changes or updates that need to happen internally regarding applications or systems.
- Administrators: Administrators are able to keep everyone informed about company policies and procedures, as well as update them when necessary. They can also create knowledge bases so that everyone has access to procedural information they need quickly.
- Customers: Companies can set up special wikis for customers that allow them to easily search for answers without needing direct support from a customer service rep or technician. This not only saves time but helps keep customer satisfaction high because they get accurate answers fast.
- External Vendors/Partners: Many companies work with external vendors and partners, be it for software development or supply chain management services. By using a corporate wiki software, these external parties gain access to useful documents like contracts and product descriptions so they don’t need constant reminders from their counterparts within the organization they partner with.
How Much Does Corporate Wiki Software Cost?
The cost of corporate wiki software can vary greatly depending on your specific needs. There are a variety of pricing models, ranging from free open-source solutions such as MediaWiki and Tiki Wiki to subscription-based services such as Microsoft SharePoint Wiki, Confluence, and PBworks. Many of these offer additional features or customization options at an extra cost.
For those looking for a basic solution with minimal setup costs, most wiki providers offer either freemiums or starter plans that begin at around $5/month for basic features. For those who require more advanced features like customizable templates or integrations with other applications, there are mid-level offerings between $15-$30/month and higher end enterprise subscriptions available for upwards of $50/month. It’s important to consider how many users you need access to the system and how much storage space you will require since many providers will charge per user or data usage when selecting a plan.
Overall, the cost of corporate wiki software is highly dependent upon the individual company's needs and budget requirements. As always it's best to research your options carefully before making any decisions in order to get the best value for your investment.
Risks To Consider With Corporate Wiki Software
The risks associated with corporate wiki software include:
- Security Vulnerabilities: Corporate wiki software can be vulnerable to security threats such as malicious code and unauthorized access.
- Data Loss: Companies can have their sensitive data compromised, resulting in loss of valuable information.
- Poor Usability: Without proper training or guidance, users may not understand how to navigate the corporate wiki effectively, leading to a lack of adoption and wasted resources.
- Privacy Issues: Users must be careful when posting sensitive information on the corporate wiki, otherwise they risk exposing it to anyone who has access.
- Uncontrolled Content: User-generated content in public wikis could contain unsupported claims or incorrect facts which may lead to inaccurate results or other misunderstandings if not monitored and moderated properly.
What Does Corporate Wiki Software Integrate With?
Corporate wiki software can integrate with a wide range of software, such as project and issue tracking applications, customer relationship management systems, document repository systems, and enterprise search solutions. Project and issue-tracking applications allow users to track tasks associated with projects or address specific issues. Customer relationship management systems contain data on customers that can be used to boost sales and marketing efforts. Document repository systems provide digital storage space for all types of documents within an organization, while enterprise search solutions help businesses quickly find the information they are looking for from their corporate repositories. Integrating these types of software with corporate wiki software can streamline workflows and improve productivity.
Questions To Ask Related To Corporate Wiki Software
When considering corporate wiki software, it is important to ask the following questions:
- How user-friendly is the interface? Usability should be a key consideration when looking at corporate wiki software, as users need to feel comfortable using the platform and navigating its features.
- Does the wiki have any built-in collaboration tools? It is important that a corporate wiki supports useful collaboration tools such as document sharing, chat capabilities, task management, and project tracking for real-time communication among team members.
- What content formatting options does it provide? Corporate wikis should offer robust formatting options so that content looks professional without requiring extensive HTML coding knowledge or external help from IT professionals.
- Is there a reliable support system in place? There will likely be times where users have technical difficulties or experience errors while using a corporate wiki; it’s essential they can get quick and helpful assistance both during the setup process and after.
- Does it include detailed analytics and reporting capabilities? Comprehensive analytics are necessary for understanding how well team members are engaging with content on a wiki platform, so this feature is critical for improving user engagement over time.
