Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
estateOS – Building Management is an integrated platform crafted to automate various real estate management tasks, align team efforts, and enhance communication with residents. This system effectively manages repair and maintenance processes by meticulously tracking each maintenance request, storing vendor details, assigning contractors to specific units, and allowing the attachment of photos and documents to work orders. Additionally, it facilitates routine inspections through customizable task templates and automated reminders. For tenant assistance, the platform allows for the categorization of complaints using images or documents, prioritizes and assigns responses, and employs response templates to hasten resolutions while gathering feedback on tenant satisfaction. Furthermore, the smart-metering module monitors updates on various activities, and the dashboard effortlessly generates operational reports, including vacancy rates, net rental income, and total costs, which are crucial for informed business decisions. Ultimately, this comprehensive solution aims to enhance the efficiency of property management while improving resident engagement and satisfaction.
Description
The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
estateOS
Founded
2018
Country
Germany
Website
www.estateos.com/building-management
Vendor Details
Company Name
isoTracker Solutions Ltd
Founded
2004
Country
United Kingdom
Website
www.isotracker.com
Product Features
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No