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Description
With 97% of your clientele owning a smartphone, you have a remarkable chance to connect with them through a device they consistently carry. Our team is dedicated to assisting you in unlocking the full potential of mobile messaging. In today’s landscape, ethical debt collection is crucial; businesses must secure payments while recognizing that many customers face challenges and require personalized support. Our award-winning Mobile Collections platform enables you to find the perfect balance between these needs. By adopting a mobile-first customer notification strategy, you can minimize the costs associated with missed appointments, enhance customer loyalty, and reduce service expenses. The options available range from straightforward yet impactful SMS to interactive two-way communications. Customers prefer to interact with brands through their favored platforms, such as WhatsApp, SMS, and RCS, while brands desire a streamlined way to handle all customer interactions. Our comprehensive omnichannel chat platform is designed to facilitate this process efficiently and effectively. By integrating these tools, you can transform customer engagement and improve your overall service delivery.
Description
inTouch is an advanced SaaS solution for multichannel business messaging, enabling companies to manage SMS, Email, and RCS communications from a single, intuitive interface.
The platform is designed for both marketing and transactional workflows, offering tools for audience segmentation, campaign personalization, and real-time performance tracking.
With built-in automation for customer journeys, opt-in flows, and subscription management, inTouch helps businesses streamline engagement and improve conversion rates.
Additional features include secure OTP delivery, A/B testing, and detailed analytics dashboards.
Thanks to its multi-account architecture, agencies and resellers can manage multiple clients under one master account with granular permissions and reporting.
Accessible via web and APIs, inTouch integrates seamlessly with CRMs and third-party applications.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Zapier
Yes
Arlo Training Management Software
Yes
GoldMine CRM
Yes
Microsoft Outlook
Yes
Peppermint CX365
Yes
PetLinx
Yes
SEGMENTAIL
Yes
Salesforce
No
Totality
Yes
WhatsApp
Yes
Integrations
Zapier
Yes
Arlo Training Management Software
No
GoldMine CRM
No
Microsoft Outlook
No
Peppermint CX365
No
PetLinx
No
SEGMENTAIL
No
Salesforce
Yes
Totality
No
WhatsApp
No
Pricing Details
$92 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
14,50 €
Contact vendor
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
esendex
Founded
2001
Country
United Kingdom
Website
www.esendex.co.uk
Vendor Details
Company Name
rdcom
Founded
2000
Country
Italy
Website
rdcom.com/en/platform-intouch/
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Product Features
Email Marketing
A/B Testing
Yes
Artificial Intelligence
No
Auto-Responders
Yes
CAN SPAM Compliance
Yes
Customer Surveys
Yes
Drip Campaigns
Yes
Dynamic Content
No
Event Triggered Email
Yes
Image Library
Yes
Landing Pages/Web Forms
Yes
Mailing List Management
Yes
Mobile Optimized Emails
Yes
Reporting/Analytics
Yes
Subscriber Management
Yes
Template Management
Yes
WYSIWYG Email Editor
Yes
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
Yes
Artificial Intelligence
No
Content / Blogging Platform
Yes
Customizable CTAs
Yes
Drip Campaigns
No
Dynamic Content
Yes
Landing Pages / Web Forms
Yes
Lead Scoring
No
Sales Intelligence
No
Search Marketing
Yes
Segmentation
Yes
Social Marketing
No
Website Visitor Tracking
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
Yes
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No