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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ensuring compliance is crucial for safeguarding a business against policy breaches, which can lead to significant reputational harm and substantial financial penalties. Effective statutory compliance management streamlines the organization of various compliance documents and their renewals, providing timely notifications in a straightforward format. Alerts and reminders regarding compliance will be communicated via SMS and Email to the designated users as well as to escalation contacts and other relevant stakeholders involved in compliance efforts. The implementation of e-compliance software allows companies to standardize their compliance procedures, thereby mitigating the risk of non-compliance. This solution empowers users to schedule regular compliance tasks within a unified web-based or cloud-enabled platform, simplifying the execution process. By utilizing this digital tool, organizations can efficiently manage a multitude of regulatory obligations while also configuring necessary conditions for successful regulatory compliance management. Additionally, this integrated approach fosters greater accountability among team members, ensuring that compliance remains a top priority across the organization.

Description

The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

eCompliance Software

Founded

2002

Country

India

Website

www.ecompliancesoftware.in

Vendor Details

Company Name

isoTracker Solutions Ltd

Founded

2004

Country

United Kingdom

Website

www.isotracker.com

Product Features

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management No 
Compliance Tracking No 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance No 
ISO Compliance No 
Incident Management No 
OSHA Compliance No 
Risk Management No 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation No 

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

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