Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    cc-Modeler Professional Software offers robust tools designed to enhance the efficiency and scheduling of call centers, regardless of their size. This software streamlines staffing processes, allowing you to boost service quality, pinpoint staffing deficiencies, and ultimately create a more positive experience for your customers. It is ideal for any entity that manages incoming calls, including call centers, help desks, and support teams. The platform helps you accurately determine your staffing requirements for various times throughout the day, accommodating multiple shifts and scheduled breaks to optimize agent schedules and coverage effectively. Additionally, it provides comprehensive performance analytics aligned with your service level objectives, helping to minimize agent overload and improve overall call center productivity. By reducing average speed of answer (ASA) and enhancing consistency in service delivery, you can significantly lower the rate of abandoned calls, thereby elevating customer satisfaction levels. By utilizing cc-Modeler, organizations can not only streamline their operations but also foster a more responsive and customer-centric environment.
                
            
        
            Description
                    Transform your staffing processes from hiring to payment with uTRAC. This innovative workforce management software is tailored for event service firms and temporary staffing agencies, allowing them to swiftly and effectively manage and monitor employees at various sites. With a focus on the unique challenges of contingent staffing, uTRAC simplifies staff scheduling, enhances communication among the workforce, and accelerates billing and payroll operations, ultimately leading to a more productive and organized staffing experience. By using uTRAC, companies can ensure a seamless integration of their staffing functions, saving time and resources.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
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            Pricing Details
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                Free Version
            
            
        
        
    
            Pricing Details
        $39.00/month/user
        
    
    
    
        
        
            
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                Free Version
            
            
        
        
    
            Deployment
            
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                Deployment
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
KoolToolz.com
Website
kooltoolz.com
Vendor Details
Company Name
uTRAC
Founded
2012
Country
Ireland
Website
www.utraconline.com
Product Features
Workforce Management
                                        Budgeting & Forecasting
                                        
                                    
                                    
                                    
                                        Contractor Management
                                        
                                    
                                    
                                    
                                        Employee Lifecycle Management
                                        
                                    
                                    
                                    
                                        Labor Projection
                                        
                                    
                                    
                                    
                                        Performance Appraisal
                                        
                                    
                                    
                                    
                                        Recruiting Management
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Skills Tracking
                                        
                                    
                                    
                                    
                                        Time & Attendance
                                        
                                    
                                    
                                    
                                        Variable Workforce
                                        
                                    
                            
                        Product Features
Workforce Management
                                        Budgeting & Forecasting
                                        
                                    
                                    
                                    
                                        Contractor Management
                                        
                                    
                                    
                                    
                                        Employee Lifecycle Management
                                        
                                    
                                    
                                    
                                        Labor Projection
                                        
                                    
                                    
                                    
                                        Performance Appraisal
                                        
                                    
                                    
                                    
                                        Recruiting Management
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Skills Tracking
                                        
                                    
                                    
                                    
                                        Time & Attendance
                                        
                                    
                                    
                                    
                                        Variable Workforce
                                        
                                    
                            
                         
         
        