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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Tailored questionnaires are crafted to deliver a customized experience across both mobile and desktop platforms. Customers provide valuable insights through their unstructured survey responses. The Text Analysis Tool leverages Artificial Intelligence methods to automatically interpret this feedback, helping you identify key aspects of the customer journey. By engaging customers, employees, and managers, you can enhance response times with automatic alerts regarding the customer journey sent via email or SMS. With the Close the Loop Chat feature, you can address the immediate needs of customer satisfaction survey responses effectively. Notably, this functionality enables companies to communicate directly with consumers through an integrated chat on the platform, while customers simultaneously receive email feedback that mimics a conversational format. This innovative approach not only improves engagement but also fosters a stronger connection between businesses and their customers.

Description

Hexa is an innovative platform designed for managing customer experiences by collecting valuable feedback regarding interactions with your business. It automates the creation of surveys tailored to ask pertinent questions that align with your specific business objectives. You can review customer feedback through an intuitive dashboard, comprehensive reports, and trend graphs to grasp what is effective, what is evolving, and what requires improvement in straightforward language. With real-time alerts, you can promptly address the concerns of dissatisfied customers, enhancing their overall satisfaction. Additionally, you'll receive immediate notifications on your mobile device whenever a client expresses discontent, allowing you to swiftly intervene and transform a negative experience into a positive one. By leveraging Hexa's insights, you can foster stronger relationships with your customers and continuously improve your service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Cloud Platform
JSON
Java
Microsoft Power BI
Node.js
PHP
Postman
Python
Ruby
Salesforce
Slack
VTEX
Zapier

Integrations

Google Cloud Platform
JSON
Java
Microsoft Power BI
Node.js
PHP
Postman
Python
Ruby
Salesforce
Slack
VTEX
Zapier

Pricing Details

$50.99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

binds.co

Founded

2015

Country

Brazil

Website

binds.co

Vendor Details

Company Name

hexa

Website

hexa.app/

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Alternatives

Alternatives