Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Zoom Paper is a cloud-driven word processing tool designed for the creation, modification, and distribution of well-structured business documents. It offers features such as paginated designs, various heading styles, headers and footers, templates, the ability to leave comments, make suggestions, tag individuals, track changes, and engage in real-time collaboration. Users have the option to import and export documents from Microsoft Word and Google Docs, enhancing their drafts with the assistance of ZoomMate AI tools that facilitate drafting, reorganizing, summarizing, translating, and adjusting tone based on pertinent conversation context from Zoom. Teams can effectively create a variety of documents, including proposals, reports, briefs, and policies, while managing access permissions and collaborating seamlessly within Zoom Workplace, even during meetings and through Zoom Chat. Part of the Zoom AI Productivity Suite, Zoom Paper allows for manual document creation and editing under the free Basic tier, but access to AI features necessitates a paid subscription and credits. Furthermore, this robust tool aims to streamline workflows, making it easier for teams to enhance their productivity and communication.
Description
Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Model Context Protocol (MCP)
Yes
ServiceNow
No
Workday HCM
No
Zapier
Yes
Zendesk
No
Zoom
Yes
Zoom Canvas
Yes
Zoom Chat
Yes
Zoom Contact Center
No
Zoom Sheets
Yes
Integrations
Model Context Protocol (MCP)
No
ServiceNow
Yes
Workday HCM
Yes
Zapier
No
Zendesk
Yes
Zoom
No
Zoom Canvas
No
Zoom Chat
No
Zoom Contact Center
Yes
Zoom Sheets
No
Pricing Details
$8.33/user/month
The AI Productivity Suite costs $8.33 per user per month billed annually, or $10 per user per month with monthly billing. The subscription is added to Zoom Workplace Basic and includes 1,000 AI credits per user per month. Free Basic includes unlimited manual Paper creation and editing but no Paper AI features.
Free Trial
No
Free Version
Yes
Pricing Details
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/ai-productivity-suite/paper/
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/workforce-engagement-management/
Product Features
Document Collaboration
Access Control / Permissions
No
Autosave
No
Chat / Messaging
No
Cloud Storage
No
Comments / Annotations
No
Edit / Change Tracking
No
Electronic Signature
No
Multiple File Formats
No
Pre-made Templates
No
Search
No
User Tagging
No
Version Control
No
Workflow / Approval Process
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Alternatives
Alternatives
No Alternatives