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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Zoom Paper is a cloud-driven word processing tool designed for the creation, modification, and distribution of well-structured business documents. It offers features such as paginated designs, various heading styles, headers and footers, templates, the ability to leave comments, make suggestions, tag individuals, track changes, and engage in real-time collaboration. Users have the option to import and export documents from Microsoft Word and Google Docs, enhancing their drafts with the assistance of ZoomMate AI tools that facilitate drafting, reorganizing, summarizing, translating, and adjusting tone based on pertinent conversation context from Zoom. Teams can effectively create a variety of documents, including proposals, reports, briefs, and policies, while managing access permissions and collaborating seamlessly within Zoom Workplace, even during meetings and through Zoom Chat. Part of the Zoom AI Productivity Suite, Zoom Paper allows for manual document creation and editing under the free Basic tier, but access to AI features necessitates a paid subscription and credits. Furthermore, this robust tool aims to streamline workflows, making it easier for teams to enhance their productivity and communication.

Description

Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Model Context Protocol (MCP) Yes 
ServiceNow No 
Workday HCM No 
Zapier Yes 
Zendesk No 
Zoom Yes 
Zoom Canvas Yes 
Zoom Chat Yes 
Zoom Contact Center No 
Zoom Sheets Yes 
Zoom Slides Yes 
Zoom Workplace Yes 

Integrations

Model Context Protocol (MCP) No 
ServiceNow Yes 
Workday HCM Yes 
Zapier No 
Zendesk Yes 
Zoom No 
Zoom Canvas No 
Zoom Chat No 
Zoom Contact Center Yes 
Zoom Sheets No 
Zoom Slides No 
Zoom Workplace No 

Pricing Details

$8.33/user/month
The AI Productivity Suite costs $8.33 per user per month billed annually, or $10 per user per month with monthly billing. The subscription is added to Zoom Workplace Basic and includes 1,000 AI credits per user per month. Free Basic includes unlimited manual Paper creation and editing but no Paper AI features.
Free Trial No 
Free Version Yes 

Pricing Details

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/ai-productivity-suite/paper/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/workforce-engagement-management/

Product Features

Document Collaboration

Access Control / Permissions No 
Autosave No 
Chat / Messaging No 
Cloud Storage No 
Comments / Annotations No 
Edit / Change Tracking No 
Electronic Signature No 
Multiple File Formats No 
Pre-made Templates No 
Search No 
User Tagging No 
Version Control No 
Workflow / Approval Process No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

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Alternatives

No Alternatives
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