Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Zoom Hub serves as a cloud-driven tool for file sharing and content management within the Zoom Workplace platform, offering users and teams a centralized location to discover, organize, generate, and distribute various Zoom-related materials such as meeting recordings, summaries, documents, whiteboards, clips, and data tables. With its user-friendly features, individuals can efficiently search and filter assets, categorize them into folders, and browse files associated with meetings, as well as access items shared by collaborators or that they own. Additionally, Zoom Hub enables quick actions like sharing, copying, renaming, and deleting files, and it can initiate workflows for creating assets in Zoom Canvas, Whiteboard, Clips, and other content types. This feature is accessible through both the Zoom web portal and the Zoom desktop application, catering to users who frequently use Zoom and seek a unified workspace for their files and meeting materials. Moreover, access to Zoom Hub is included with Zoom accounts, though it may vary based on account type, industry, and specific feature availability, making it a versatile option for enhancing productivity and collaboration within the Zoom ecosystem.
Description
Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
ServiceNow
No
Workday HCM
No
Zendesk
No
Zoom Clips
Yes
Zoom Contact Center
No
Zoom Phone
Yes
Zoom Scheduler
Yes
Zoom Whiteboard
Yes
Integrations
ServiceNow
Yes
Workday HCM
Yes
Zendesk
Yes
Zoom Clips
No
Zoom Contact Center
Yes
Zoom Phone
No
Zoom Scheduler
No
Zoom Whiteboard
No
Pricing Details
$0
Zoom Hub is included with Zoom Workplace Basic at no charge and is also included with paid Zoom Workplace plans. Hub has no separate price; feature availability may vary by customer vertical, account, and license.
Free Trial
No
Free Version
Yes
Pricing Details
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/hub/
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/workforce-engagement-management/
Product Features
File Sharing
Audit Trail
No
Chat / Messaging
No
Collaboration
No
Document Management
No
Drag & Drop
No
Electronic Signature
No
Encryption
No
File Synchronization
No
Search
No
User Management
No
Version Control
No
Workflow Management
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Alternatives
Alternatives
No Alternatives