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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Zoom Hub serves as a cloud-driven tool for file sharing and content management within the Zoom Workplace platform, offering users and teams a centralized location to discover, organize, generate, and distribute various Zoom-related materials such as meeting recordings, summaries, documents, whiteboards, clips, and data tables. With its user-friendly features, individuals can efficiently search and filter assets, categorize them into folders, and browse files associated with meetings, as well as access items shared by collaborators or that they own. Additionally, Zoom Hub enables quick actions like sharing, copying, renaming, and deleting files, and it can initiate workflows for creating assets in Zoom Canvas, Whiteboard, Clips, and other content types. This feature is accessible through both the Zoom web portal and the Zoom desktop application, catering to users who frequently use Zoom and seek a unified workspace for their files and meeting materials. Moreover, access to Zoom Hub is included with Zoom accounts, though it may vary based on account type, industry, and specific feature availability, making it a versatile option for enhancing productivity and collaboration within the Zoom ecosystem.

Description

Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ServiceNow No 
Workday HCM No 
Zendesk No 
Zoom Clips Yes 
Zoom Contact Center No 
Zoom Phone Yes 
Zoom Scheduler Yes 
Zoom Whiteboard Yes 

Integrations

ServiceNow Yes 
Workday HCM Yes 
Zendesk Yes 
Zoom Clips No 
Zoom Contact Center Yes 
Zoom Phone No 
Zoom Scheduler No 
Zoom Whiteboard No 

Pricing Details

$0
Zoom Hub is included with Zoom Workplace Basic at no charge and is also included with paid Zoom Workplace plans. Hub has no separate price; feature availability may vary by customer vertical, account, and license.
Free Trial No 
Free Version Yes 

Pricing Details

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/hub/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/workforce-engagement-management/

Product Features

File Sharing

Audit Trail No 
Chat / Messaging No 
Collaboration No 
Document Management No 
Drag & Drop No 
Electronic Signature No 
Encryption No 
File Synchronization No 
Search No 
User Management No 
Version Control No 
Workflow Management No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Zoom Workplace Reviews

Zoom Workplace

Zoom Communications

Alternatives

No Alternatives
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