Average Ratings 19 Ratings

Total
ease
features
design
support

Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Zoho Survey is a flexible cloud-based tool designed to simplify creating surveys and questionnaires. With over 300 templates, 25 question types, and an intuitive drag-and-drop interface, it caters to businesses of all sizes looking to streamline data collection and experience management. Enhance surveys with features like skip logic, piping, scoring, multilingual support, and white-labeling to match your brand. Distribute surveys easily via email, social media, QR codes, links, or offline methods. Powerful reporting tools, including cross-tab analysis and sentiment insights, help turn feedback into actionable results. Zoho Survey integrates effortlessly with Zoho apps, Salesforce, PowerBI, Zapier and other platforms, while Survey Panels let you target specific groups. Built-in security features, including SSL encryption and password protection, keep your data safe and secure. Whether you’re capturing customer feedback, improving employee engagement, or gathering data for smarter decisions, Zoho Survey provides a reliable and versatile solution. Try it today!

Description

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop. With surveys, automation, reputation and case management, it enables organizations to improve experiences, reduce churn, and increase customer satisfaction across channels, locations, and functions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Salesforce Yes 
Zendesk Yes 
Eventbrite Yes 
KonnectzIT Yes 
Mailchimp Yes 
Microsoft Power BI Yes 
Shopify Yes 
Stackreaction No 
Workato Yes 
Workers by Delos No 
X (Twitter) No 
Xoxoday Yes 
Zenkit Base No 
Zoho Analytics Yes 
Zoho Campaigns Yes 
Zoho Directory Yes 
Zoho SalesIQ Yes 
Zoho Sheet Yes 

Integrations

Facebook Yes 
Salesforce Yes 
Zendesk Yes 
Eventbrite No 
KonnectzIT No 
Mailchimp No 
Microsoft Power BI No 
Shopify No 
Stackreaction Yes 
Workato No 
Workers by Delos Yes 
X (Twitter) Yes 
Xoxoday No 
Zenkit Base Yes 
Zoho Analytics No 
Zoho Campaigns No 
Zoho Directory No 
Zoho SalesIQ No 
Zoho Sheet No 

Pricing Details

$10.00/month/user
Free Trial No 
Free Version Yes 

Pricing Details

$199.00/month
Feedback Management
Starting from $199/month
Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
• Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
• NPS, CSAT & CES measurement
• Online reputation management
• Advanced targeting & user segmentation
• Customizable & multilingual surveys
• Real-time dashboards, alerts & digests
• Case management & closed-loop workflows
• CX automation & workflows
• Location & Agent-based CX management
• Contact & user journey tracking
• 20+ premium integrations

AI Feedback Intelligence
Starting from $999/month
Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.
• Unify feedback from surveys, reviews, tickets, chats & calls
• AI-powered themes, entities & sentiment analysis
• NPS, CES, CSAT Impact analysis
• “Ask AI” Insights Assistant
• Key Driver identification
• Location, agent & entity insights
• Case management & CX automation
• Real-time alerts & digest emails
• Customizable AI (add/edit themes, business entities)
• Granular frontline & location-level intelligence
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/survey/

Vendor Details

Company Name

Zonka Feedback

Founded

2014

Country

India

Website

www.zonkafeedback.com

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates No 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder No 
Template Management No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

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