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Description
Your clients deserve an enhanced interaction. Zoho CRM Plus serves as a comprehensive customer experience platform that enables you to provide outstanding service to every client throughout their journey, turning them into loyal advocates for your brand. Connect with customers through various channels at every phase of their lifecycle. Achieve the right context across different platforms and receive real-time updates. Streamline discussions among multiple teams within a single conversation thread. A superior customer experience starts with aligning all teams and ensuring that customers remain the focal point of all activities. Zoho CRM Plus integrates your marketing, sales, and support teams, equipping them with essential tools to achieve this goal. Collaborate effectively across all teams by utilizing Zia, Zoho's AI-driven voice assistant, which aids in forecasting business trends, recommending optimal times to reach out to customers, analyzing email and ticket sentiments, and offering insightful business dashboards. With these capabilities, you can not only enhance customer satisfaction but also foster long-lasting relationships that benefit your organization.
Description
Zoho Commerce includes all the tools you need for building a website, accepting orders, tracking inventory, processing payments, managing shipping, marketing your brand, and analyzing your data. With our drag-and drop builder and professional templates, you can create your online store. Start selling faster and save on development costs. Zoho Commerce manages everything for you: order management, shipping integrations, product catalogues and payment gateways. SEO, email automation, and much more. Engage with customers from the same dashboard to convert website visitors, encourage repeat purchases, and recover lost business. Advanced analytics and reporting tools make it easy to make informed decisions. Zoho Commerce integrates seamlessly with all relevant Zoho marketing, sales, and finance apps. This allows you to scale your business as your sales grow. To ensure great shopping experiences, our templates are easy to navigate on any device.
API Access
Has API
No
API Access
Has API
No
Integrations
Mailchimp
Yes
Accops Digital Workspace
Yes
Cal ID
Yes
ConneXio
Yes
Cyclr
Yes
Docusign
Yes
Everstage
Yes
Infinite MLM Software
No
Konnectify
Yes
Microsoft 365
Yes
Integrations
Mailchimp
Yes
Accops Digital Workspace
No
Cal ID
No
ConneXio
No
Cyclr
No
Docusign
No
Everstage
No
Infinite MLM Software
Yes
Konnectify
No
Microsoft 365
No
Pricing Details
$60.00 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$22 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Zoho
Founded
1996
Country
India
Website
www.zoho.com/crm/crmplus
Vendor Details
Company Name
Zoho
Founded
1996
Country
India
Website
www.zoho.com/commerce/
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Loyalty
CRM
Yes
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
No
Loyalty Card System
No
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
No
Referral Tracking
Yes
Rewards Management
Yes
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Product Features
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
Yes
Customer Accounts
Yes
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
No
Loyalty Program
Yes
Mobile Access
Yes
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
Yes
Promotions Management
Yes
Returns Management
Yes
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Templates
Yes
Multi-Channel eCommerce
Catalog Management
Yes
Channel Management
Yes
Data Synchronization
Yes
Email Marketing
Yes
Inventory Management
No
Marketplace Integration
Yes
Mobile Commerce
Yes
Order Management
Yes
Promotions Management
Yes
Returns Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Social Commerce
Yes
