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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Zep guarantees that your assistant retains and recalls previous discussions when they are pertinent. It identifies user intentions, creates semantic pathways, and initiates actions in mere milliseconds. Rapid and precise extraction of emails, phone numbers, dates, names, and various other elements ensures that your assistant maintains a flawless memory of users. It can categorize intent, discern emotions, and convert conversations into organized data. With retrieval, analysis, and extraction occurring in milliseconds, users experience no delays. Importantly, your data remains secure and is not shared with any external LLM providers. Our SDKs are available for your preferred programming languages and frameworks. Effortlessly enrich prompts with summaries of associated past dialogues, regardless of their age. Zep not only condenses and embeds but also executes retrieval workflows across your assistant's conversational history. It swiftly and accurately classifies chat interactions while gaining insights into user intent and emotional tone. By directing pathways based on semantic relevance, it triggers specific actions and efficiently extracts critical business information from chat exchanges. This comprehensive approach enhances user engagement and satisfaction by ensuring seamless communication experiences.

Description

A virtual assistant serves as an engaging and lifelike chatbot that offers a distinctive, interactive, and personalized method for users to seek answers and support on your website around the clock. Customers can engage with the virtual assistant—also known as a VA, virtual agent, or chatbot—just as they would with a human representative. This chatbot not only comprehends the spoken words but also discerns the underlying intent, utilizing a range of AI technologies that encompass machine learning and reasoning. eGain’s chatbot delivers essential frontline support, allowing your customer service team to focus on more intricate issues. Acting as a helpful guide, the VA assists customers in navigating the website and directs them to the appropriate sections. In addition to providing quick answers to inquiries, it also aids in making informed shopping decisions. Furthermore, if necessary, the virtual assistant can effortlessly transition to agent-assisted channels like live chat, ensuring that users receive comprehensive support whenever they need it. This seamless integration enhances the overall customer experience by combining technology and human touch.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Apple Business Chat No 
Avaya Experience Platform No 
Elestio Yes 
Flowise Yes 
Google Business Messages No 
LangChain Yes 
Langflow Yes 
LlamaIndex Yes 
Microsoft Dynamics 365 No 
Mimasa AI Yes 
Python Yes 
Salesforce No 
StepFunction Yes 
TypeScript Yes 
n8n Yes 

Integrations

Amazon Connect Yes 
Apple Business Chat Yes 
Avaya Experience Platform Yes 
Elestio No 
Flowise No 
Google Business Messages Yes 
LangChain No 
Langflow No 
LlamaIndex No 
Microsoft Dynamics 365 Yes 
Mimasa AI No 
Python No 
Salesforce Yes 
StepFunction No 
TypeScript No 
n8n No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Zep

Website

www.getzep.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/chatbot-virtual-assistant-software/

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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