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features
design
support

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Write a Review

Description

Zenduty offers a comprehensive platform for incident alerting, on-call management, and response orchestration that integrates reliability into your production operations seamlessly. It provides a unified view of the health status across all production activities, allowing teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With the ability to implement customized, data-driven on-call schedules, you can maintain round-the-clock coverage for significant incidents. The platform facilitates the application of industry-leading incident response protocols, enabling quicker resolution through effective task delegation and collaborative triaging efforts. Furthermore, it automatically integrates your playbooks into each incident, ensuring a structured approach to each situation. You can also log incident-related tasks and action items to enhance the quality of postmortems and prepare for future occurrences effectively. By suppressing unnecessary alerts, your engineering and support teams can concentrate on the notifications that truly matter. Additionally, Zenduty boasts over 100 integrations with various tools such as application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, thereby enhancing the overall operational efficiency. This extensive connectivity ensures that teams can utilize their existing tools while streamlining their incident management processes.

Description

Streamlined and effective incident management made effortless. Featuring a beautifully intuitive interface, robust workflow automation, and seamless integrations with your current tools, prepare to experience incident management in a whole new way. We ensure a smooth transition by allowing your teams to utilize Slack and integrate effortlessly with familiar tools like Jira, Statuspage, and PagerDuty. Our system supports your teams during their most challenging moments, empowering anyone to manage incidents with assurance, facilitating organizational growth without interruption. Instantly establish consistency with our user-friendly workflow creation tools. You can automate repetitive tasks such as sending update emails to executives and compiling post-mortems, allowing you to concentrate on developing and improving exceptional products. Minimize redundancy and mitigate distractions by conducting more transparent incidents, where you can assign roles and actions, give real-time updates, and access a comprehensive overview of all ongoing incidents, ensuring everyone stays informed and engaged throughout the process. This approach not only enhances communication but also fosters a culture of accountability and efficiency within your organization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Slack Yes 
Statuspage Yes 
AccessOwl No 
Amazon EventBridge Yes 
Bitbucket Yes 
FastCron Yes 
Google Chat Yes 
HetrixTools Yes 
Honeycomb Yes 
Mattermost Yes 
Motileo No 
Paessler PRTG Enterprise Monitor Yes 
Raygun Yes 
Redgate SQL Monitor Yes 
Runscope Yes 
SolarWinds AppOptics Yes 
SolarWinds Pingdom Yes 
StatusCake Yes 
StatusDrift Yes 

Integrations

Jira Yes 
Slack Yes 
Statuspage Yes 
AccessOwl Yes 
Amazon EventBridge No 
Bitbucket No 
FastCron No 
Google Chat No 
HetrixTools No 
Honeycomb No 
Mattermost No 
Motileo Yes 
Paessler PRTG Enterprise Monitor No 
Raygun No 
Redgate SQL Monitor No 
Runscope No 
SolarWinds AppOptics No 
SolarWinds Pingdom No 
StatusCake No 
StatusDrift No 

Pricing Details

$5 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$16 per responder per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Zenduty

Founded

2019

Country

India

Website

www.zenduty.com

Vendor Details

Company Name

incident.io

Founded

2021

Country

United States

Website

incident.io

Product Features

DevOps

Approval Workflow No 
Dashboard No 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting No 
Forensic Data Retention No 
Incident Alerting No 
Incident Database No 
Incident Logs No 
Incident Reporting No 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis No 
Workflow Automation No 
Workflow Management No 

Alternatives

Alternatives