Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.
Description
Luminjo serves as an easy-to-use customer service platform that enhances your ability to provide exceptional support, regardless of whether you're operating solo or as part of a team. It enables you to consolidate all customer inquiries in one online location. Best of all, luminjo doesn't require any software installation. The primary objective is to deliver outstanding customer service efficiently. You now have a single platform—your luminjo—where all customer questions can be directed. All communications from both your team and customers are organized within your designated area on luminjo, eliminating any concerns about managing multiple applications. Everything is streamlined! You can keep track of resolved issues, pending inquiries, and the actions taken to assist your clients. With luminjo, you have complete access to the entire history of customer interactions, so when a customer reaches out, you're fully informed about all prior communications. This comprehensive overview allows for quicker resolutions and enhanced customer satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Campaign Monitor
Yes
Mailchimp
Yes
Okta
Yes
Quaeris
Yes
Slack
Yes
Sunshine Conversations
Yes
Zapier
Yes
Zendesk
Yes
Zendesk Chat
Yes
Zendesk Connect
Yes
Integrations
Campaign Monitor
No
Mailchimp
No
Okta
No
Quaeris
No
Slack
No
Sunshine Conversations
No
Zapier
No
Zendesk
No
Zendesk Chat
No
Zendesk Connect
No
Pricing Details
$9 per agent per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/gather/
Vendor Details
Company Name
Awelty
Country
France
Website
fr.luminjo.com
Product Features
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No