Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.
Description
eZnet CRM offers a customizable solution that enables businesses to tailor the software to meet their specific objectives. With advanced tools, eZnet CRM facilitates the management of both current and prospective customers by seamlessly integrating sales and marketing platforms. The service is backed by an exceptional support team, composed of experienced professionals who are ready to assist users. Additionally, eZnet CRM features a community forum where users can seek answers to their queries and exchange ideas for enhancing future product iterations. The control panel of eZnet CRM is designed for easy access, boasting an intuitive point-and-click interface to streamline daily operations. Users can simplify their workflows and efficiently tackle tasks, knowing that our dedicated support staff is readily available to address any questions or issues through multiple communication channels, including phone, chat, or support tickets. This comprehensive approach ensures that businesses can fully leverage the capabilities of eZnet CRM while receiving timely assistance whenever needed.
API Access
Has API
No
API Access
Has API
No
Integrations
Campaign Monitor
Yes
Mailchimp
Yes
Okta
Yes
Quaeris
Yes
Slack
Yes
Sunshine Conversations
Yes
Zapier
Yes
Zendesk
Yes
Zendesk Chat
Yes
Zendesk Connect
Yes
Integrations
Campaign Monitor
No
Mailchimp
No
Okta
No
Quaeris
No
Slack
No
Sunshine Conversations
No
Zapier
No
Zendesk
No
Zendesk Chat
No
Zendesk Connect
No
Pricing Details
$9 per agent per month
Free Trial
Yes
Free Version
No
Pricing Details
$10 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/gather/
Vendor Details
Company Name
eZnet CRM
Website
eznetcrm.com
Product Features
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No