Average Ratings 21 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Utilizing live chat software enhances communication with customers, enabling immediate engagement through web, mobile, and social platforms. In today's landscape, it's essential for businesses to connect with clients at their convenience, particularly when assistance is required. Over the last year, there has been a significant increase in customers turning to messaging and live chat applications for service inquiries. Incorporating live chat into your website facilitates interactions in a manner that aligns with customer comfort, leading to increased purchasing behavior and loyalty. Additionally, integrating live chat goes beyond merely catering to preferences; it also contributes to overall customer satisfaction and experience. Ultimately, this approach can significantly boost a brand's reputation and foster long-lasting relationships with its clientele.

Description

Numerous businesses are leveraging the onWebChat live chat solution to boost their sales and enhance customer support. The platform allows users to effortlessly select their preferred colors from an extensive palette, ensuring that the chat service aligns seamlessly with their brand identity. Additionally, you can personalize each live chat interaction by adding photos for every user, enhancing the overall user experience. The chat interface can also be configured to display in any language of your choice, catering to a diverse clientele. Often, customers may struggle to determine the right product for their needs due to a lack of technical expertise, and live chat enables you to guide them toward suitable options. Implementing cross-selling and product recommendations, a strategy that has propelled Amazon to its status as the largest online retailer, is a powerful way to engage customers by suggesting complementary items that align with their interests. This approach not only enriches the shopping experience but also increases the likelihood of higher sales conversions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Boostopia Yes 
Campaign Monitor Yes 
CloudRadial Yes 
Cx Moments Yes 
Data Virtuality Yes 
FUGU Yes 
Helpware Yes 
Ikigai Yes 
IntraManager Yes 
LearnWorlds Yes 
Matillion Yes 
Mobinyze Yes 
Pendo Yes 
Shopaccino Yes 
Singer Yes 
TypeGenie Yes 
Ucraft Yes 
Zendesk Sunshine Yes 
Zowie Yes 
mTrip Yes 

Integrations

Boostopia No 
Campaign Monitor No 
CloudRadial No 
Cx Moments No 
Data Virtuality No 
FUGU No 
Helpware No 
Ikigai No 
IntraManager No 
LearnWorlds No 
Matillion No 
Mobinyze No 
Pendo No 
Shopaccino No 
Singer No 
TypeGenie No 
Ucraft No 
Zendesk Sunshine No 
Zowie No 
mTrip No 

Pricing Details

$14.00/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/service/messaging/live-chat-software/

Vendor Details

Company Name

onWebChat

Founded

2015

Country

Greece

Website

onwebchat.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

Alternatives

LiveSupporti Reviews

LiveSupporti

LiveSupporti.com
ChatBeacon Reviews

ChatBeacon

SmartMax Software, Inc.
LiveChat Reviews

LiveChat

LiveChat Software
Dead Simple Chat Reviews

Dead Simple Chat

Next Path Software Consulting Inc