Average Ratings 3 Ratings

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design
support

Average Ratings 0 Ratings

Total
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features
design
support

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Description

Zaius is an innovative cloud-driven marketing platform tailored specifically for retail and eCommerce brands engaging in business-to-consumer (B2C) interactions. It is specifically crafted for B2C marketers, combining marketing automation, analytics, and customer relationship management (CRM) tools into a single cohesive system. By utilizing Zaius, marketers have the ability to communicate compelling, impactful, and pertinent messages across various channels and devices instantly, thereby enhancing their revenue potential significantly. This capability enables businesses to connect with their customers in a more personalized manner.

Description

Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Arka Yes 
Causal Yes 
Coreware Yes 
Emotive Yes 
Facebook Yes 
Heyday AI Yes 
Instagram Yes 
Mailchimp Yes 
Oracle Responsys Yes 
Retention.com Yes 
Salesforce Agentforce Marketing Yes 
SendGrid Yes 
ShipBob Yes 
Shopify Yes 
ViralSweep Yes 
Yotpo Yes 
Zendesk Sunshine Yes 

Integrations

Arka No 
Causal No 
Coreware No 
Emotive No 
Facebook No 
Heyday AI No 
Instagram No 
Mailchimp No 
Oracle Responsys No 
Retention.com No 
Salesforce Agentforce Marketing No 
SendGrid No 
ShipBob No 
Shopify No 
ViralSweep No 
Yotpo No 
Zendesk Sunshine No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$75.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Zaius

Founded

2014

Country

United States

Website

zaius.com

Vendor Details

Company Name

Next4biz

Founded

2006

Country

United States

Website

www.next4biz.com/customer-service-management/

Product Features

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing Yes 
Segmentation Yes 
Social Marketing Yes 
Website Visitor Tracking Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

Alternatives