Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
Zaius is an innovative cloud-driven marketing platform tailored specifically for retail and eCommerce brands engaging in business-to-consumer (B2C) interactions. It is specifically crafted for B2C marketers, combining marketing automation, analytics, and customer relationship management (CRM) tools into a single cohesive system. By utilizing Zaius, marketers have the ability to communicate compelling, impactful, and pertinent messages across various channels and devices instantly, thereby enhancing their revenue potential significantly. This capability enables businesses to connect with their customers in a more personalized manner.
Description
Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.
API Access
Has API
No
API Access
Has API
No
Integrations
Arka
Yes
Causal
Yes
Coreware
Yes
Emotive
Yes
Facebook
Yes
Heyday AI
Yes
Instagram
Yes
Mailchimp
Yes
Oracle Responsys
Yes
Retention.com
Yes
Integrations
Arka
No
Causal
No
Coreware
No
Emotive
No
Facebook
No
Heyday AI
No
Instagram
No
Mailchimp
No
Oracle Responsys
No
Retention.com
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$75.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Zaius
Founded
2014
Country
United States
Website
zaius.com
Vendor Details
Company Name
Next4biz
Founded
2006
Country
United States
Website
www.next4biz.com/customer-service-management/
Product Features
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
Yes
Artificial Intelligence
No
Content / Blogging Platform
No
Customizable CTAs
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Landing Pages / Web Forms
No
Lead Scoring
No
Sales Intelligence
Yes
Search Marketing
Yes
Segmentation
Yes
Social Marketing
Yes
Website Visitor Tracking
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes