Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ZACsuite serves as the ultimate platform for comprehensive operational marketing management from start to finish. With ZACsuite, even the smallest enterprises can utilize capabilities typically reserved for expansive national agencies, all without breaking the bank. Backed by over two decades of expertise in operational marketing, Zelando has crafted ZACsuite as a continually advancing solution that speaks your language. Within ZACsuite, a wealth of features awaits to enhance your efficiency, and should you desire to differentiate yourself from the competition or impress a client, we offer the option to customize functionalities that will set you apart. This platform empowers you to select the career trajectory that suits you best, enabling you to leverage the diverse tools available to elevate your company's field marketing efforts. The process of recruiting, selecting, and profiling personnel stands out as a hallmark of your business, and ZACsuite guarantees success in all these critical areas. Furthermore, with the versatility of ZACsuite, you can adapt your strategies to meet the evolving demands of your market, ensuring that your business remains competitive and agile.
Description
Tailored questionnaires are crafted to deliver a customized experience across both mobile and desktop platforms. Customers provide valuable insights through their unstructured survey responses. The Text Analysis Tool leverages Artificial Intelligence methods to automatically interpret this feedback, helping you identify key aspects of the customer journey. By engaging customers, employees, and managers, you can enhance response times with automatic alerts regarding the customer journey sent via email or SMS. With the Close the Loop Chat feature, you can address the immediate needs of customer satisfaction survey responses effectively. Notably, this functionality enables companies to communicate directly with consumers through an integrated chat on the platform, while customers simultaneously receive email feedback that mimics a conversational format. This innovative approach not only improves engagement but also fosters a stronger connection between businesses and their customers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Google Cloud Platform
No
JSON
No
Java
No
Microsoft Excel
Yes
Microsoft Power BI
No
Node.js
No
PHP
No
Postman
No
Python
No
Ruby
No
Integrations
Google Cloud Platform
Yes
JSON
Yes
Java
Yes
Microsoft Excel
No
Microsoft Power BI
Yes
Node.js
Yes
PHP
Yes
Postman
Yes
Python
Yes
Ruby
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50.99 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zelando
Country
Italy
Website
www.zelando.it/zacsuite/
Vendor Details
Company Name
binds.co
Founded
2015
Country
Brazil
Website
binds.co
Product Features
Product Features
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
Yes