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Description
Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.
Description
Mybase is an innovative freeform database application that enables users to input unstructured text, web pages, images, documents, emails, and various file types regardless of their length or format. It employs an integrated zip utility for compressing all data, which is stored in a tree-structured outline format. In contrast to conventional database systems, Mybase allows for text entry similar to that of a word processor, offering superior methods for capturing, editing, organizing, retrieving, searching, and sharing information. Additionally, it features a unique layout where attached documents and related entries are consolidated into a single hierarchical list view on the right side of the main interface, enhancing the overall content visibility and flexibility in displaying relationships. Furthermore, Mybase supports Mermaid for Markdown documents, enabling users to create flowcharts and diagrams seamlessly. This combination of features makes Mybase an exceptional tool for those seeking a versatile database experience.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
NetSuite
Salesforce Service Cloud
ServiceNow
Zendesk
Integrations
Freshdesk
NetSuite
Salesforce Service Cloud
ServiceNow
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$79 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Yonyx
Founded
2010
Country
United States
Website
corp.yonyx.com
Vendor Details
Company Name
Wjj Software
Country
United States
Website
www.wjjsoft.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal