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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

XCO Springboard is a mobile application designed to help organizations engage directly with their audiences. Serving as a content management system, it empowers various entities to efficiently manage, control, and publish their own content across multiple smartphone platforms, including the Apple iPhone™ and RIM BlackBerry™. This comprehensive solution provides museums, companies, associations, and universities the ability to deliver rich, timely, and interactive content using an intuitive web-based administration tool. Users can easily download the mobile application to their devices through a standard process. Content is generated via XCO Springboard and can be refreshed on users' smartphones in almost real-time, ensuring they have access to the latest information. Additionally, the platform fosters greater engagement by allowing organizations to tailor their messaging to meet the specific needs of their constituents.

Description

The NeXorce Enterprise Suite keeps a close watch on the call center's performance. It seamlessly integrates both real-time and historical data from a range of Contact Center applications, offering a centralized reporting solution that agents and managers have been seeking. With NeXorce, users can access detailed real-time reporting for call centers. Information can be published across various platforms, including dashboards, desktop applications, web reports, tablets, and smartphones. Users can remain informed via email, SMS notifications, and web reports sent directly to their mobile devices. Additionally, it enables the presentation of live statistics, metrics, and alerts on large display screens, ensuring that essential information is always visible. The system supports the transmission of real-time data through either a wireless URL or a network connection, enhancing accessibility and responsiveness. This robust functionality empowers teams to make informed decisions swiftly and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

XCO Software

Founded

2009

Country

United States

Website

www.xcosoftware.com/xcospringboard_overview.php

Vendor Details

Company Name

Spectrum Corporation

Founded

1971

Country

United States

Website

www.specorp.com/products/nexorce-data-management/

Product Features

App Makers

Collaboration Tools No 
Compatibility Testing No 
Deployment Management No 
Drag & Drop No 
For eCommerce No 
Forms Creation No 
Iteration Management No 
Mobile Apps No 
No-Code No 
Pre-Built Templates No 
Visual Modeling No 
Web Apps No 
Workflow Management No 

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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