Average Ratings 7 Ratings
Average Ratings 3 Ratings
Description
A platform where teams seamlessly collaborate to achieve their goals. With a plethora of tools at your disposal, you and your colleagues can work together from any location. Uniting everyone in your organization is essential for empowerment and transformation, featuring familiar functionalities such as groups, messaging, and video conferencing. Over 30,000 organizations worldwide, regardless of size, have successfully connected their teams using Workplace. Now it’s your opportunity to join them. Our real-time messaging capability allows for one-on-one or group conversations, enabling you to communicate with anyone in your organization through text, images, voice, and video. Should someone post in a different language, Workplace instantaneously translates it, facilitating your journey towards becoming a truly global enterprise. Groups serve as dedicated spaces for sharing updates, files, and feedback, functioning like enhanced email threads that are more organized and easier to navigate. Additionally, the Org Chart feature enables you to quickly locate coworkers and team details, ensuring that you spend less time searching for assistance and more time accomplishing your tasks efficiently. This interconnected approach fosters a vibrant workplace culture that encourages collaboration and innovation.
Description
isLucid is a voice automation platform built for organizations that handle large volumes of phone-based interactions and want to reduce dependency on traditional call center staffing. Instead of scripted IVR systems, it uses AI-driven voice agents capable of managing real-time, multi-step conversations.
The platform is used to automate repetitive call workflows such as support inquiries, appointment coordination, order status checks, lead screening, confirmations, reminders, and outbound follow-ups. Calls are processed concurrently, eliminating queues and enabling continuous availability without manual intervention.
At the core of isLucid is a real-time Voice AI engine responsible for speech recognition, intent resolution, and dialogue control across multiple languages. Conversation behavior adapts based on historical interaction data rather than static scripts.
Operational visibility is provided through Smart Analytics, which exposes call outcomes, structured conversation data, sentiment indicators, and performance metrics. These insights are used to refine conversation logic and improve accuracy over time.
isLucid supports deployments across cloud and on-premise environments. For security-sensitive use cases, the Physical Agent Box enables fully local execution inside a customer-controlled data center with no external cloud dependency.
The platform integrates with existing enterprise systems via APIs and is used in sectors such as healthcare, financial services, telecommunications, insurance, retail, real estate, and BPO operations where reliability, compliance, and scalability are critical.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Box
Yes
Desktop.com
Yes
FacilityBot
Yes
Franz
Yes
Hippo Video
Yes
Hootsuite Amplify
Yes
Indent
Yes
Jira Service Management
Yes
Microsoft OneDrive
Yes
Onna
Yes
Integrations
Box
No
Desktop.com
No
FacilityBot
No
Franz
No
Hippo Video
No
Hootsuite Amplify
No
Indent
No
Jira Service Management
No
Microsoft OneDrive
No
Onna
No
Pricing Details
$4 per user per month
Free Trial
No
Free Version
Yes
Pricing Details
Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Meta
Founded
2004
Country
United States
Website
www.workplace.com
Vendor Details
Company Name
Lucid Agreements
Founded
2020
Country
Lithuania
Website
islucid.com
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
Yes
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Employee Communication Tools
Activity / News Feed
Yes
Audio / Video Conferencing
Yes
Blogs
No
Chat / Messaging
Yes
Employee Directory
No
Event Calendar
No
File Sharing
Yes
Knowledge Management
Yes
Newsletter Management
Yes
Surveys & Feedback
No
File Sharing
Audit Trail
No
Chat / Messaging
Yes
Collaboration
Yes
Document Management
Yes
Drag & Drop
Yes
Electronic Signature
No
Encryption
No
File Synchronization
Yes
Search
No
User Management
No
Version Control
No
Workflow Management
Yes
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
Yes
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
Yes
Photo Gallery
Yes
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Meeting
Action Item Tracking
Yes
Agenda Management
Yes
Attendee Management
Yes
Board Meetings
No
Committee Meetings
No
Internal Meetings
No
Invitation Management
No
Legislative Meetings
No
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
No
Meeting Room Booking
No
Minutes Management
No
Post-Meeting Tools
No
Scheduling
No
Travel Management
No
Voting Management
No
Messaging
End-to-End Encryption (E2EE)
Yes
File Sharing
Yes
Groups / Channels
Yes
Payments
Yes
Search / Filter
Yes
Self-Destructing Messages
Yes
Stickers / GIFs
Yes
Threaded Discussion
Yes
Video Conferencing
Yes
Voice Calling
Yes
Productivity
Collaboration
Yes
Database Creation
No
Document Creation
No
File Sharing
Yes
Notes Management
Yes
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
Yes
Team Chat
Yes
Task Management
Collaboration
No
Create Subtasks
No
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
No
Spreadsheet View
No
Task Board View
No
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
No
To-Do List View
Yes
Team Chat
End-to-End Encryption (E2EE)
Yes
File Sharing
Yes
Groups / Channels
Yes
Payments
Yes
Search / Filter
Yes
Self-Destructing Messages
Yes
Stickers / GIFs
Yes
Threaded Discussion
Yes
Video Conferencing
Yes
Voice Calling
Yes
Team Communication
Activity / News Feed
Yes
Audio Calls
No
Calendar Management
No
Chat / Messaging
No
Discussion Threads
No
File Sharing
Yes
Mobile Access
No
Push Notifications
No
Search
Yes
Surveys & Feedback
No
Task Management
Yes
Video Conferencing
Yes
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
No
Product Features
Meeting
Action Item Tracking
No
Agenda Management
No
Attendee Management
No
Board Meetings
No
Committee Meetings
No
Internal Meetings
No
Invitation Management
No
Legislative Meetings
No
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
No
Meeting Room Booking
No
Minutes Management
No
Post-Meeting Tools
No
Scheduling
No
Travel Management
No
Voting Management
No
Task Management
Collaboration
No
Create Subtasks
No
Gamification
No
Gantt Charts
No
Mobile Access
No
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
No
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
No
To-Do List View
No
Team Communication
Activity / News Feed
Yes
Audio Calls
No
Calendar Management
No
Chat / Messaging
No
Discussion Threads
No
File Sharing
No
Mobile Access
No
Push Notifications
No
Search
No
Surveys & Feedback
No
Task Management
No
Video Conferencing
No
Transcription
AI / Machine Learning
Yes
Annotations
No
Audio/Video File Upload
Yes
Automatic Transcription
Yes
Collaboration Tools
Yes
File Sharing
No
For Manual Transcription
Yes
Full Text Search
No
Multi-Language Support
Yes
Natural Language Processing (NLP)
Yes
Playback Controls
No
Speech Recognition
Yes
Subtitles
No
Text Editor
Yes
Timecoding
No