Average Ratings 7 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

A platform where teams seamlessly collaborate to achieve their goals. With a plethora of tools at your disposal, you and your colleagues can work together from any location. Uniting everyone in your organization is essential for empowerment and transformation, featuring familiar functionalities such as groups, messaging, and video conferencing. Over 30,000 organizations worldwide, regardless of size, have successfully connected their teams using Workplace. Now it’s your opportunity to join them. Our real-time messaging capability allows for one-on-one or group conversations, enabling you to communicate with anyone in your organization through text, images, voice, and video. Should someone post in a different language, Workplace instantaneously translates it, facilitating your journey towards becoming a truly global enterprise. Groups serve as dedicated spaces for sharing updates, files, and feedback, functioning like enhanced email threads that are more organized and easier to navigate. Additionally, the Org Chart feature enables you to quickly locate coworkers and team details, ensuring that you spend less time searching for assistance and more time accomplishing your tasks efficiently. This interconnected approach fosters a vibrant workplace culture that encourages collaboration and innovation.

Description

isLucid is a voice automation platform built for organizations that handle large volumes of phone-based interactions and want to reduce dependency on traditional call center staffing. Instead of scripted IVR systems, it uses AI-driven voice agents capable of managing real-time, multi-step conversations. The platform is used to automate repetitive call workflows such as support inquiries, appointment coordination, order status checks, lead screening, confirmations, reminders, and outbound follow-ups. Calls are processed concurrently, eliminating queues and enabling continuous availability without manual intervention. At the core of isLucid is a real-time Voice AI engine responsible for speech recognition, intent resolution, and dialogue control across multiple languages. Conversation behavior adapts based on historical interaction data rather than static scripts. Operational visibility is provided through Smart Analytics, which exposes call outcomes, structured conversation data, sentiment indicators, and performance metrics. These insights are used to refine conversation logic and improve accuracy over time. isLucid supports deployments across cloud and on-premise environments. For security-sensitive use cases, the Physical Agent Box enables fully local execution inside a customer-controlled data center with no external cloud dependency. The platform integrates with existing enterprise systems via APIs and is used in sectors such as healthcare, financial services, telecommunications, insurance, retail, real estate, and BPO operations where reliability, compliance, and scalability are critical.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure DevOps No 
Clevy Yes 
Envoy Yes 
Facebook Yes 
Fireflies.ai Yes 
Firstup Yes 
Franz Yes 
Google Workspace Yes 
HubSpot CRM Yes 
Medallia Yes 
Microsoft OneDrive Yes 
Paychex Flex Yes 
PowerSuite Yes 
Smartsheet Yes 
SurveyMonkey Yes 
SurveyMonkey Enterprise Yes 
TaskList Yes 
Xoxoday Yes 

Integrations

Azure DevOps Yes 
Clevy No 
Envoy No 
Facebook No 
Fireflies.ai No 
Firstup No 
Franz No 
Google Workspace No 
HubSpot CRM No 
Medallia No 
Microsoft OneDrive No 
Paychex Flex No 
PowerSuite No 
Smartsheet No 
SurveyMonkey No 
SurveyMonkey Enterprise No 
TaskList No 
Xoxoday No 

Pricing Details

$4 per user per month
Free Trial No 
Free Version Yes 

Pricing Details

Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Meta

Founded

2004

Country

United States

Website

www.workplace.com

Vendor Details

Company Name

Lucid Agreements

Founded

2020

Country

Lithuania

Website

islucid.com

Product Features

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management Yes 
Real Time Editing No 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Employee Communication Tools

Activity / News Feed Yes 
Audio / Video Conferencing Yes 
Blogs No 
Chat / Messaging Yes 
Employee Directory No 
Event Calendar No 
File Sharing Yes 
Knowledge Management Yes 
Newsletter Management Yes 
Surveys & Feedback No 

File Sharing

Audit Trail No 
Chat / Messaging Yes 
Collaboration Yes 
Document Management Yes 
Drag & Drop Yes 
Electronic Signature No 
Encryption No 
File Synchronization Yes 
Search No 
User Management No 
Version Control No 
Workflow Management Yes 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management Yes 
Photo Gallery Yes 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Meeting

Action Item Tracking Yes 
Agenda Management Yes 
Attendee Management Yes 
Board Meetings No 
Committee Meetings No 
Internal Meetings No 
Invitation Management No 
Legislative Meetings No 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools No 
Scheduling No 
Travel Management No 
Voting Management No 

Messaging

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments Yes 
Search / Filter Yes 
Self-Destructing Messages Yes 
Stickers / GIFs Yes 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling Yes 

Productivity

Collaboration Yes 
Database Creation No 
Document Creation No 
File Sharing Yes 
Notes Management Yes 
Office Suite No 
Presentation Tools No 
Project Management Yes 
Task Management Yes 
Team Chat Yes 

Task Management

Collaboration No 
Create Subtasks No 
Gamification No 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking No 
Progress Tracking No 
Recurring Tasks No 
Reporting/Analytics No 
Spreadsheet View No 
Task Board View No 
Task Planning No 
Task Scheduling No 
Task Tracking No 
Time Tracking No 
To-Do List View Yes 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments Yes 
Search / Filter Yes 
Self-Destructing Messages Yes 
Stickers / GIFs Yes 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling Yes 

Team Communication

Activity / News Feed Yes 
Audio Calls No 
Calendar Management No 
Chat / Messaging No 
Discussion Threads No 
File Sharing Yes 
Mobile Access No 
Push Notifications No 
Search Yes 
Surveys & Feedback No 
Task Management Yes 
Video Conferencing Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Product Features

Meeting

Action Item Tracking No 
Agenda Management No 
Attendee Management No 
Board Meetings No 
Committee Meetings No 
Internal Meetings No 
Invitation Management No 
Legislative Meetings No 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools No 
Scheduling No 
Travel Management No 
Voting Management No 

Task Management

Collaboration No 
Create Subtasks No 
Gamification No 
Gantt Charts No 
Mobile Access No 
Percent-Complete Tracking No 
Progress Tracking No 
Recurring Tasks No 
Reporting/Analytics Yes 
Spreadsheet View No 
Task Board View No 
Task Planning No 
Task Scheduling No 
Task Tracking No 
Time Tracking No 
To-Do List View No 

Team Communication

Activity / News Feed Yes 
Audio Calls No 
Calendar Management No 
Chat / Messaging No 
Discussion Threads No 
File Sharing No 
Mobile Access No 
Push Notifications No 
Search No 
Surveys & Feedback No 
Task Management No 
Video Conferencing No 

Transcription

AI / Machine Learning Yes 
Annotations No 
Audio/Video File Upload Yes 
Automatic Transcription Yes 
Collaboration Tools Yes 
File Sharing No 
For Manual Transcription Yes 
Full Text Search No 
Multi-Language Support Yes 
Natural Language Processing (NLP) Yes 
Playback Controls No 
Speech Recognition Yes 
Subtitles No 
Text Editor Yes 
Timecoding No 

Alternatives

Pumble Reviews

Pumble

CAKE.com Inc

Alternatives

LucidVueCX Reviews

LucidVueCX

Ignite Tek