Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Work Nexus stands out as the most flexible vendor management system available, specifically designed to align with your unique needs, workflows, and environment. Aleron customizes the Work Nexus platform to fit seamlessly with your current processes rather than forcing you to adapt to a preset structure. If you visualize the vendor management system as the tracks and engine of a smoothly running train, the managed service program provider supplies the essential personnel like engineers and conductors to operate it efficiently. Each implementation of Work Nexus is shaped to fulfill your distinct specifications, ensuring that system configurations, corporate terminology, workflows, and approval hierarchies are all tailored to enhance your operational effectiveness. Moreover, once Work Nexus is fine-tuned for your organization, we don't stop there; we keep innovating throughout the ongoing operations. With the expertise of Superior Group's agile teams, we deliver proactive configurations with an impressive average turnaround time of about 4.8 business days, ensuring that your system remains responsive and up-to-date. This commitment to continuous improvement solidifies Work Nexus as a leader in vendor management solutions.
Description
iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49.00/month/user
Free - 0
Full version - $49.99 per license per month
Broadcasting -only pay for the minutes used
Full version - $49.99 per license per month
Broadcasting -only pay for the minutes used
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Work Nexus
Country
United States
Website
worknexus.com
Vendor Details
Company Name
NexInteractive
Founded
2005
Country
United States
Website
www.nexinteractive.com
Product Features
Vendor Management
Audit Management
No
Contact Management
No
Customer Database
No
Self Service Portal
No
Supplier Master Data
No
Transaction History
No
Vendor Maintained Profiles
No
Vendor Managed Inventory
No
Vendor Performance Rating
No
Vendor Qualification Tracking
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Debt Collection
Agency Management
No
Auto Dialer
Yes
Automated Notices
Yes
Callback Scheduling
Yes
Client Management
Yes
Commission Management
No
Compliance Management
No
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
Yes
Payment Plans
Yes
Transaction Management
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes