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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Work Nexus stands out as the most flexible vendor management system available, specifically designed to align with your unique needs, workflows, and environment. Aleron customizes the Work Nexus platform to fit seamlessly with your current processes rather than forcing you to adapt to a preset structure. If you visualize the vendor management system as the tracks and engine of a smoothly running train, the managed service program provider supplies the essential personnel like engineers and conductors to operate it efficiently. Each implementation of Work Nexus is shaped to fulfill your distinct specifications, ensuring that system configurations, corporate terminology, workflows, and approval hierarchies are all tailored to enhance your operational effectiveness. Moreover, once Work Nexus is fine-tuned for your organization, we don't stop there; we keep innovating throughout the ongoing operations. With the expertise of Superior Group's agile teams, we deliver proactive configurations with an impressive average turnaround time of about 4.8 business days, ensuring that your system remains responsive and up-to-date. This commitment to continuous improvement solidifies Work Nexus as a leader in vendor management solutions.

Description

iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49.00/month/user
Free - 0
Full version - $49.99 per license per month
Broadcasting -only pay for the minutes used
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Work Nexus

Country

United States

Website

worknexus.com

Vendor Details

Company Name

NexInteractive

Founded

2005

Country

United States

Website

www.nexinteractive.com

Product Features

Vendor Management

Audit Management No 
Contact Management No 
Customer Database No 
Self Service Portal No 
Supplier Master Data No 
Transaction History No 
Vendor Maintained Profiles No 
Vendor Managed Inventory No 
Vendor Performance Rating No 
Vendor Qualification Tracking No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management No 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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