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Description

Become adept at navigating the evolving retail landscape by harnessing the power of customer satisfaction management and its direct correlation to sales performance. Our predictive insights provide each team member with targeted areas for enhancement, enabling them to focus on what will most significantly boost sales and market standing. Through our advanced algorithms, you can pinpoint critical priorities that potentially increase your store's revenue by up to 25%. Furthermore, our AI-driven recommendations help your outlets identify improvements that could enhance competitiveness by as much as 40%. By streamlining the analysis of customer satisfaction, our intelligent suggestions save your teams precious time. With comprehensive solutions designed to assess customer satisfaction, we empower your teams to take effective action for optimization. Trust in our AI to navigate the essential areas to focus on, fostering increased customer loyalty, higher average transaction values, and improved competitive edge in the market. By embracing these strategies, your business can not only adapt but thrive in a challenging retail environment.

Description

Yotpo is the most popular eCommerce marketing platform. It helps thousands of brands increase direct-to-consumer sales. Our single-platform approach integrates data driven solutions for reviews and loyalty & referrals, as well as SMS marketing. Yotpo empowers brands to create smarter, more profitable experiences that build and maintain customer relationships. We integrate with all the tools you use every single day, including Google, Instagram and top eCommerce platforms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X No 
Appstle No 
Auware No 
Blotout No 
Bold Commerce No 
Cohley No 
Frankie No 
Listrak No 
LoyaltyLion No 
Mailchimp No 
Motileo No 
Octane AI No 
ParcelWILL No 
ProveSource No 
Refold No 
Saras Daton No 
Shopify No 
Tapcart No 
TrueLoyal No 
X (Twitter) No 

Integrations

5X Yes 
Appstle Yes 
Auware Yes 
Blotout Yes 
Bold Commerce Yes 
Cohley Yes 
Frankie Yes 
Listrak Yes 
LoyaltyLion Yes 
Mailchimp Yes 
Motileo Yes 
Octane AI Yes 
ParcelWILL Yes 
ProveSource Yes 
Refold Yes 
Saras Daton Yes 
Shopify Yes 
Tapcart Yes 
TrueLoyal Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

WizVille

Founded

2012

Country

France

Website

wizville.fr/en/

Vendor Details

Company Name

Yotpo

Founded

2011

Country

Israel

Website

www.yotpo.com/

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics No 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management No 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting No 
Keyword Filtering Yes 
Multi-Account Management No 
Post Scheduling Yes 

Alternatives

Alternatives

Attentive Reviews

Attentive

Attentive Mobile