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features
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support

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Description

Provide your clients with a comprehensive unified communications solution through our ready-to-implement private label option. It’s truly that straightforward. Quickly build your own branded communication framework with our easily deployable service. By collaborating with White Label Communications, you can present your customers with a consistent and branded UCaaS experience. This not only enhances customer satisfaction but also promotes brand loyalty, all without the hassle of creating your own infrastructure from scratch. With White Label Communications, you can enjoy enhanced profit margins, allowing you to allocate more resources towards growth, innovation, and competitive pricing, which leads to enduring success. It’s essential to partner with a UCaaS provider that meets your needs, guaranteeing that you consistently deliver exceptional service to your clients. White Label Communications stands ready to fulfill your requirements, as our focus is exclusively on delivering privately branded UCaaS solutions to various vertical markets and organizations. Embrace this opportunity to elevate your business and meet the demands of your clientele effectively.

Description

Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Windstream Enterprise UCaaS No 

Integrations

Windstream Enterprise UCaaS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

White Label Communications

Founded

2010

Country

United States

Website

www.whitelabelcomm.com

Vendor Details

Company Name

Windstream Enterprise

Country

United States

Website

www.windstreamenterprise.com/products/ccaas/

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

Alternatives

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