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Description

Select one of our pre-designed templates to create your chatbot in under 10 minutes. A few examples of these templates include Lead Qualifier integrated with Zendesk or Zoho, FAQ handling, Order Management, Application Forms, Password Reset, generating Stripe payment links, ticketing through Zendesk, and scheduling with Calendly. By modeling realistic dialogue scenarios between the chatbot and users, you can enhance the precision of the AI's responses. Additionally, our curated domain knowledge is designed to train and support the AI effectively. You can write informal instructions and upload FAQ documents, much like you would for onboarding a new team member. Utilizing the capabilities of AILabs AI and OpenAI GPT-3, you can connect your systems via APIs, allowing the chatbot to handle tasks such as bookings, account management, modifying order details, and canceling tickets, among other functionalities. You are also welcome to take advantage of our seamless integrations with widely-used platforms like Zendesk, Shopify, Calendly, and Stripe, ensuring a comprehensive solution for your needs. This streamlined process not only saves time but also enhances user satisfaction.

Description

Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Airbyte No 
Daisee No 
Data Virtuality No 
GPT-3 Yes 
Geckoboard No 
Mailchimp No 
Mindsay No 
Okta No 
Quaeris No 
Rivery No 
Salesforce Yes 
Shopify Yes 
Slack No 
SquaredUp Yes 
Sunshine Conversations No 
Zapier No 
Zendesk Chat No 
Zendesk Connect No 
Zendesk Sunshine No 

Integrations

Zendesk Yes 
Airbyte Yes 
Daisee Yes 
Data Virtuality Yes 
GPT-3 No 
Geckoboard Yes 
Mailchimp Yes 
Mindsay Yes 
Okta Yes 
Quaeris Yes 
Rivery Yes 
Salesforce No 
Shopify No 
Slack Yes 
SquaredUp No 
Sunshine Conversations Yes 
Zapier Yes 
Zendesk Chat Yes 
Zendesk Connect Yes 
Zendesk Sunshine Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$19 per agent per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

WebApi.ai

Country

United States

Website

webapi.ai/

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/talk/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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