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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

WaFlow serves as a comprehensive platform for business administration and customer interaction, seamlessly integrating communication through WhatsApp and Instagram with robust retail management features. It offers a centralized inbox that facilitates the organization of customer dialogues, contact management, broadcasts, product catalogs, and overall customer interactions. For retail enterprises, WaFlow encompasses a wide array of functionalities, including management of products and inventory, handling of suppliers and purchase orders, processing of goods receipts, tracking and transferring stock, conducting stock counts, point-of-sale systems, billing, cash management sessions, processing returns, fostering customer loyalty, and generating business reports. Additionally, WaFlow enhances customer engagement through tools for segmentation, broadcasting messages, managing roles and permissions, providing analytics, tagging customers, automating agent assignments, enabling WhatsApp commerce, and supporting integrations via REST APIs and webhooks. Ultimately, it empowers businesses to oversee sales, inventory, retail processes, customer support, and communication, all from a single, cohesive platform, streamlining operations for greater efficiency and effectiveness.

Description

HQsoft’s nRetail is an innovative cloud-based O2O (online-to-offline) platform that effectively connects suppliers, retailers, and consumers within a cohesive environment aimed at improving efficiency, connectivity, and the overall customer journey. This solution empowers retailers to place orders at their convenience, eliminating reliance on traditional salesperson roles, and includes features such as auto-generated suggested orders tailored to current inventory levels and historical purchasing behavior. Suppliers enjoy immediate alerts when new retailers come on board, along with AI-enhanced automated customer service and visit scheduling through virtual assistants, as well as integrated loyalty programs, promotional strategies, and visibility initiatives, in addition to engaging gamified sales challenges and optimized 3PL delivery through partner logistics. The platform facilitates direct communication between vendors and retailers, streamlining order monitoring and guaranteeing prompt stock replenishment. Built on the robust MS Azure infrastructure with adherence to international security standards, nRetail also seamlessly integrates through API with DMS, ERP, and logistics systems, further enhancing its utility and flexibility in a dynamic market environment. This comprehensive approach not only addresses the immediate needs of users but also anticipates future demands and trends within the retail sector.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Instagram Yes 
Microsoft Azure No 
WhatsApp Yes 

Integrations

Instagram No 
Microsoft Azure Yes 
WhatsApp No 

Pricing Details

$8/month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

WaFlow.io

Founded

2025

Country

India

Website

waflow.io

Vendor Details

Company Name

HQSOFT

Founded

2006

Country

Vietnam

Website

hqsoft.com.vn/en/solution-en/nretail-the-new-retail-platform/

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Product Features

Retail Management

CRM No 
Commission Management No 
Email Marketing No 
Employee Management No 
Loyalty Program No 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management No 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management No 
eCommerce No 

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