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Description
In today's evolving economy, digital communication with companies is becoming increasingly prevalent. There is a notable shift towards messaging as it offers greater convenience and lower costs compared to traditional voice communication. This form of interaction allows for real-time conversations around the clock, but achieving this level of efficiency necessitates the use of automation. A graphical designer is essential for creating effective conversation flows, while support for language translations enhances accessibility. An answering machine is available to address common inquiries and can accommodate 21 different languages. Furthermore, it integrates seamlessly with various line-of-business systems and facilitates connectivity across multiple channels. Each chatbot operates as an independent container, allowing for tailored interactions. Monitoring tools provide oversight of conversations managed by software agents, ensuring quality control. A user-friendly graphical builder simplifies the process of developing automated dialogues, alongside pre-built integrations with third-party tools and live chat platforms. Additionally, a patent-pending model is in place for an FAQ knowledge base, which guarantees complete privacy for customer interactions. This comprehensive package also includes a suite of AI tools, encompassing natural language processing (NLP), natural language understanding (NLU), language detection, and sentiment analysis, all aimed at enhancing user experience and engagement. As a result, businesses can foster better relationships with their customers through advanced digital communication methods.
Description
unSurvey is an advanced conversational AI platform designed to streamline and automate interactions from start to finish. Its scalability ensures that it can handle countless conversations while providing human-like, AI-driven interviews and analyses. Gain actionable insights from customers in mere hours instead of waiting months for results. Simply describe your conversation in everyday language, and our AI will create a tailored flow for you. You can effortlessly drag and drop topics while incorporating logic using natural language. The platform supports dynamic conversations through voice, video, and text in over 50 languages. Users receive raw transcripts, summaries, and keyword identification for comprehensive understanding. You can either listen to or read full transcripts, or quickly access summaries and significant highlights. The platform also offers conversational insights with deep-linked citations for easy reference. Obtain real-time reports that merge both qualitative and quantitative data for a well-rounded analysis. Experience structured data extraction and visualization, enabling you to download clean, organized data automatically derived from each conversation alongside pre-built visualizations. Additionally, it provides access controls and invitation flows to manage participation effectively. With unSurvey, you can enhance your conversation automation and gain deeper insights like never before.
API Access
Has API
API Access
Has API
Integrations
Slack
WhatsApp
Android
Apple Business Chat
Apple iOS
Axis LMS
Dialogflow
Facebook
Facebook Messenger
Genesys Cloud CX
Integrations
Slack
WhatsApp
Android
Apple Business Chat
Apple iOS
Axis LMS
Dialogflow
Facebook
Facebook Messenger
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
WIT
Country
Portugal
Website
www.wit-software.com/wcp/
Vendor Details
Company Name
unSurvey
Founded
2024
Country
United States
Website
unsurvey.ai/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
