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Description
Our Voice-Over IP Recording platform empowers businesses to utilize high-quality and compliant recording through a user-friendly interface. This exceptional VoIP Recording software is capable of capturing interactions from nearly any telephony device or phone system available. It is compatible with and enhances the functionality of 99% of telephone systems currently on the market. ABT's solution is straightforward to install and can be implemented without requiring any specialized hardware. Additionally, it brings extra advantages and optimal performance to your organization. Our Call Center Quality applications enable contact center supervisors to conduct comprehensive audits of their agents seamlessly. Agent evaluations are based on criteria tailored to your specific business needs, leading to enhanced customer satisfaction and improved agent morale. Furthermore, Applied Business Technologies Call Center Quality Software can be seamlessly integrated with our Speech Analytics platform, resulting in a powerful and effective solution. This integration provides valuable insights into conversations, ensuring that both operational efficiency and service quality are consistently maintained.
Description
VoIP represents a sophisticated method of business communication that is particularly beneficial for contact centers. VoIPTech Solutions offers a comprehensive Voice Over Internet Protocol (VoIP) solution that serves contact centers globally. Our team of VoIP specialists aids in the efficient management of contact centers, enhancing the overall productivity of agents. We provide tailored VoIP solutions that are budget-friendly, encouraging start-up contact centers to thrive in a competitive landscape. With our services, you will experience seamless VoIP communication without the need for traditional phone lines, enabling effective remote management of your agents. VoIP technology is more economical than conventional communication methods, as it leverages internet protocols to create business connections across long distances. We deliver feature-rich VoIP services designed to ensure an effective contact center experience. Moreover, our VoIP offerings can be adapted based on the specific size and needs of your contact center, allowing for flexibility and scalability as your business grows.
API Access
Has API
API Access
Has API
Integrations
Magento
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Applied Business Technologies
Country
United States
Website
www.appliedcorp.com/recording-solutions.php
Vendor Details
Company Name
VoIPTech Solutions
Founded
2017
Country
India
Website
voiptechsolutions.in/solutions/contact-center-solution/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics