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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.

Description

Guests anticipate an exceptional online experience when organizing their leisure activities. With the accesso Passport online ticketing system, which is fully hosted, you can provide a visually appealing and user-friendly shopping journey accessible from any device. This system empowers you to sell a variety of products anytime and anywhere, significantly enhancing your revenue through effective upselling, cross-selling, and quick-selling strategies. You will benefit from round-the-clock support and a dedicated client services manager, ensuring you have all the necessary resources to optimize your solution. Moreover, our intuitive membership tools allow you to engage your most important guests effectively. The fully-hosted and secure solution ensures scalability, reliability, and secure payment processing through CyberSource. By offering a comprehensive online shopping experience, you can assist your guests in planning their day while reducing cart abandonment rates and boosting conversion rates. We operate as a seamless extension of your team, enabling you to concentrate on your venue and your guests rather than managing cumbersome system maintenance. Experience the peace of mind that comes with a dedicated support system as you elevate your guest interactions and streamline operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Commanders Act Yes 
FuseCommander Yes 
Google Drive Yes 
Microsoft Excel No 
Salesforce Yes 
Shopify Yes 
TrustCommander Yes 
Webtrends Yes 
WordPress Yes 
Zendesk Yes 

Integrations

Google Analytics Yes 
Commanders Act No 
FuseCommander No 
Google Drive No 
Microsoft Excel Yes 
Salesforce No 
Shopify No 
TrustCommander No 
Webtrends No 
WordPress No 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Vivocha

Founded

2012

Country

Italy

Website

www.vivocha.com

Vendor Details

Company Name

accesso

Country

United States

Website

www.accesso.com/solutions/ticketing/online-ticketing-system

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Product Features

Ticketing

Barcode / Ticket Scanning No 
Box Office Management No 
Concessions Management No 
Customer Database No 
Event Management No 
Fundraising Management No 
General Admission No 
Kiosk Ticketing No 
Mobile Ticketing No 
Online Ticketing No 
Onsite Ticketing No 
POS No 
Print-at-Home No 
Reserved Seating No 
Season Tickets No 
Ticket Brokering No 
VIP & Discount Tickets No 

Alternatives

Base Reviews

Base

Base.ai

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