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Description
We serve as a vital link to enhance customer service experiences. Virtual Q reduces customer interactions with crowded areas in stores, supermarkets, and offices by offering a contact-free method to regulate customer movement. This innovative digital platform is tailored for retailers aiming to operate safely during the COVID-19 pandemic, featuring advantages for both customers and staff alike. VirtualQ ensures a heightened sense of security for customers by facilitating social distancing and reducing exposure to large crowds. Additionally, it aids in regulating customer flow within stores while adhering to local and federal capacity guidelines. Store owners can also take advantage of this platform to create a service model centered around customers reserving specific time slots for their visits. Moreover, it provides the functionality to establish dedicated lines for particular demographics, such as elderly individuals and expecting mothers, ensuring they receive the attention and care they need. This system not only enhances safety but also improves customer satisfaction and operational efficiency.
Description
YOCC provides a versatile range of extensions for your Cloud telephony solution across India, catering to all your locations, departments, and employees, ensuring your mobile office is fully operational. You can opt for a memorable Toll-free or Non-Toll-free virtual number, or even retain your current number if preferred. With a state-of-the-art multilingual cloud contact center, you can greet and assist customers in their preferred language effortlessly. Embrace a global mindset while maintaining a local approach! The YOCC multi-level IVR Solution effectively organizes all strategic business units under a single hosted number, optimizing operational efficiency. Additionally, YOCC offers the capability for both live and recorded call monitoring, allowing you to review any interaction between agents and customers, thereby upholding superior customer service standards. Access detailed call analytics, agent-specific reports, and much more through the YOCC web interface and mobile app, providing you with valuable insights into inbound call activities to enhance your business strategy. By utilizing these features, you can ensure that your organization maintains a competitive edge in customer engagement.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$15.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Akcelita
Founded
2014
Country
United States
Website
www.akcelita.com
Vendor Details
Company Name
Bigv.in
Country
India
Website
www.bigv.in/
Product Features
Waitlist
Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail