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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Virtual Front Desk serves as an innovative solution for reception, visitor management, and customer service across various venues such as offices, clinics, retail stores, and public areas that require dependable front-desk assistance. This platform is compatible with any contemporary browser that has a webcam, including devices like iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It enables visitors to check in, connect with the appropriate staff member via video or phone, send SMS messages, access documents, scan QR codes, fill out forms, verify identities, process card payments, and print badges or documents from a single interface. Teams can respond from virtually anywhere using a web application, mobile app, Microsoft Teams, phone, or other integrated channels, allowing either a solo receptionist or a centralized team to manage multiple desks and locations efficiently. The comprehensive dashboard provides oversight for managing sites, stations, users, branding, actions, and tracking activity history, ensuring all aspects of reception are streamlined. Additionally, the platform features native integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls into Teams and the importation of real-time employee directories, enhancing operational efficiency and communication. This multifaceted tool not only simplifies visitor engagement but also significantly improves the overall experience for both visitors and staff alike.

Description

The friendlyway secure browser software protects corporate web applications and public sites from misuse. The product blocks access to the operating system, disables key combinations, and limits the browsing area. Built on Microsoft's browser, it supports all modern web technologies, including scripts, multimedia, simple and complex web pages, custom navigation buttons, and custom layouts. Secure sending of sound, image, and video emails can be done with the new generation of secure web browser software. A virtual keyboard can be used to enter address data if desired. The friendlyway secure browser configuration is simple and does not require programming knowledge. The software is intended for use at self-service kiosks in government organizations, universities, schools, hospitals, and tourist facilities such as hotels, conference centres, and restaurants.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CanvasLogic No 
Google Calendar Yes 
Microsoft Entra ID Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Slack Yes 
WhatsApp Yes 

Integrations

CanvasLogic Yes 
Google Calendar No 
Microsoft Entra ID No 
Microsoft Outlook No 
Microsoft Teams No 
Slack No 
WhatsApp No 

Pricing Details

$22 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$70 per device/month
Create interactive self-service scenarios
Play dynamic content triggered by screen clicks, voice commands, or motion sensors
Integrate your websites and existing apps as part of the content
Leverage kiosk periphery, incl. printers, scanners, and cameras, for visitor workflows
Offer multilingual signage through language selection options
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Virtual Front Desk

Founded

2018

Country

Canada

Website

www.virtualfrontdesk.com

Vendor Details

Company Name

friendlyway

Founded

1998

Country

USA, Germany

Website

www.friendlyway.com/kiosks-terminals-overview/

Product Features

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen No 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Visitor Management

Alerts/Notifications No 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration No 
Registration Management No 
Self Check-in No 
Visitor Tracking No 
Watch List No 

Product Features

Kiosk

Activity Reservations Yes 
Digital Signature Yes 
License Management Yes 
Onsite Printing Yes 
Remote Access Yes 
Secure Browsing Yes 
Ticket / Order Fulfillment Yes 
Touch Screen Yes 
Usage Reporting Yes 
Virtual Keyboard Yes 
Wireless Internet Access Yes 

Web Content Filtering

Antivirus No 
Automated Blacklist No 
Browser-based Management Portal No 
Category / Keyword Filters No 
LDAP Integration No 
Multi-Language Filtering No 
Reporting / Analytics No 
Roles / Permissions No 
SSL Inspection No 
Time-based Controls No 
VPN Blocking No 
White Label No 
Whitelisting No 

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