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features
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support

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Description

Viafoura, a digital experience firm, helps brands engage their audiences with a suite engagement and personalization tools that maximize conversions from unknown to known users. We help brands build direct relationships with their audience, reducing their dependency on social media. Our suite of engagement solutions -- including real time conversations, custom polls and community chats, ratings and reviews, an on site community feed, personalized notifications, and alerts -- engages, converts and retains visitors directly on brand-owned and operated properties. Viafoura’s AI-powered, industry-leading content moderation solutions can be customized to meet the unique community guidelines of each customer. Customers can therefore scale and streamline their audience-engagement and community-building efforts while maintaining a civil, brand-safe environment.

Description

Your target audience has become desensitized to traditional advertisements and brand communications; they no longer wish to be treated as mere 'targets' or recipients of sales pitches. What they seek instead is meaningful interaction, individualized brand experiences, recognition of their value, alignment with shared principles, a say in product development, and a deeper connection that intertwines your brand's narrative with their personal stories. The whichbox® Audience Engagement Platform seamlessly integrates a branded community platform with an array of tools for user-generated content, community content management, and gamification, all packaged as a SaaS solution. This innovative technology allows you to prioritize forging emotional bonds with your customers instead of grappling with technological complexities. By sharing the elements that truly resonate with your audience—such as your brand's history, the processes behind your products, and the ways they enhance life—you create an authentic dialogue. Your narratives serve as an open invitation for your audience to envision their dreams in alignment with your brand, fostering a sense of companionship on your collective journey. Ultimately, this approach transforms passive consumers into engaged participants in your brand's story.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Arc XP Yes 
BlueConic Yes 
OAuth Yes 
SAP Customer Data Cloud Yes 
WordPress Yes 
Zephr Yes 

Integrations

Arc XP No 
BlueConic No 
OAuth No 
SAP Customer Data Cloud No 
WordPress No 
Zephr No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Viafoura

Founded

2012

Country

Canada

Website

viafoura.com

Vendor Details

Company Name

Whichbox Media

Website

whichboxmedia.com

Product Features

Blog

Analytics Yes 
Collaborative Writing No 
Comment Moderation Yes 
File Sharing No 
Group Posting No 
Monetization Tools No 
Post Management Yes 
Search Yes 
WYSIWYG Rich Text Editing No 

Community

Content Management No 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management No 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management Yes 
Group Management No 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management No 
Social Media Management No 
Website Management Yes 
White Label No 

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