Compare Verizon Knowledge Assist vs. eesel.ai in 2025

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Description

When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.

Description

Integrate your knowledge with ChatGPT to create an oracle that provides instant answers to any inquiry, whether through your internal Slack channel or as a convenient website widget. This customizable ChatGPT oracle can tap into your entire organizational knowledge, spanning Confluence pages, Jira issues, Notion documents, and Google Docs, all while ensuring that your data is securely stored within a SOC2 compliant application and exclusively accessible to your Oracle. Importantly, none of this data is used for training the models, enabling you to have the ultimate team member who can promptly address any questions or concerns. Moreover, this platform acts as a highly efficient support agent, capable of resolving customer inquiries swiftly. You can begin your journey at no cost, and if you discover a better price elsewhere, we promise to beat it. Designed specifically as a Slack application and browser extension centered on Confluence, this tool simplifies the process of obtaining answers regarding your documentation; as you explore, eesel ChatGPT will only recognize the pages you access after initiating the trial. Embrace the power of an intelligent assistant that enhances your productivity and streamlines your workflows.