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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Verizon Conferencing has launched a new access solution that enables customers to optimize their IP network capabilities effectively. This innovation allows businesses to capitalize on their investment in Private IP networks for seamless connectivity to Verizon Business' audio conferencing bridges, which are equipped with Internet Protocol (IP) technology. By utilizing Private IP for transport, the IP Audio Conferencing service empowers users to join their Instant Meetings from any designated location through the Session Initiation Protocol (SIP). Moreover, Verizon Business facilitates both IP and Public Switched Telephone Network (PSTN) calls on the same IP-enabled conferencing bridges, ensuring that all participants in an Instant Meeting can connect to the audio conference, regardless of their chosen access method. This hybrid calling capability offers enterprises significant flexibility, guaranteeing that meeting attendees can seamlessly join a conference call whether they are using an IP endpoint or a PSTN endpoint from any part of the world. As a result, businesses can enhance their communication strategies while ensuring inclusivity for all participants.

Description

iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49.00/month/user
Free - 0
Full version - $49.99 per license per month
Broadcasting -only pay for the minutes used
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Verizon

Founded

1983

Country

United States

Website

e-meetings.verizonbusiness.com/global/en/audioconferencing/index.php

Vendor Details

Company Name

NexInteractive

Founded

2005

Country

United States

Website

www.nexinteractive.com

Product Features

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management No 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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