Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Verint EdgeVMS is a scalable, enterprise-class solution for video monitoring, recording and analytics specifically designed for banks or credit unions. Verint Op Center is the video management system for today's modern financial institution. Op-Center is an enterprise-class video management system that allows organizations to monitor and control Verint-networked VVRs from a central location. It does this in a secure and centralized manner. Verint Guard Center is specifically designed for command-and-control environments. Security personnel can monitor up to 96 live cameras simultaneously. It is an easy and direct replacement for traditional analog matrix systems. The familiar joystick and keypad controls make it easy to transition any command-and control center to a networked environment. You can identify security threats in real-time, reduce risk, improve fraud investigation, and ensure operational compliance.
Description
CX automation involves enhancing the customer experience while simultaneously reducing operational costs. Contact centers are recognizing that simply hiring more staff and increasing labor costs is not a viable long-term strategy. To meet their strategic objectives, these centers must adopt a fresh perspective on boosting CX automation. Utilizing an open platform that prioritizes data and AI can significantly enhance CX automation and lead to valuable AI-driven business results. Verint positions itself not merely as an AI company, but as a provider of tangible AI outcomes. Our advanced team of AI-enabled bots is specifically engineered to enhance CX automation within your contact center, resulting in substantial returns on investment. Verint Da Vinci AI serves as our unique "bot factory," where we amalgamate top-tier generative AI with commercial, customer-sourced, and proprietary models to develop our bots. These bots undergo continuous training within our data hub, allowing them to improve their effectiveness over time while being integrated seamlessly into business processes, thus empowering agents with easy access to AI resources. This innovative approach not only elevates the efficiency of customer service operations but also fosters a more satisfying experience for customers.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Avaya Aura
Yes
Five9
Yes
Microsoft 365
Yes
Salesforce
Yes
Integrations
Amazon Web Services (AWS)
No
Avaya Aura
No
Five9
No
Microsoft 365
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/video-management-software-vms/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/verint-customer-engagement-platform/
Product Features
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No