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Description
Verint Community is a community-led platform for social commerce that creates opportunities through customer collaborations. Verint Community's fully-featured, customizable platform is a great way for businesses to increase sales through online communities. Community's forum features enable social engagement for your company by providing you with the right customer insight to make data-driven business decisions. Active participation in a forum allows for brand trust and encourages organic conversions through real-life experiences and interactions. Verint Community comes equipped with all the functions and features necessary to support a social-commerce environment. For ease-of-use, discussion and Q&A forums can both be fully customized visually. Forums can be a foundation for interaction and a place where your company's reputation can grow through customer support.
Description
CX automation involves enhancing the customer experience while simultaneously reducing operational costs. Contact centers are recognizing that simply hiring more staff and increasing labor costs is not a viable long-term strategy. To meet their strategic objectives, these centers must adopt a fresh perspective on boosting CX automation. Utilizing an open platform that prioritizes data and AI can significantly enhance CX automation and lead to valuable AI-driven business results. Verint positions itself not merely as an AI company, but as a provider of tangible AI outcomes. Our advanced team of AI-enabled bots is specifically engineered to enhance CX automation within your contact center, resulting in substantial returns on investment. Verint Da Vinci AI serves as our unique "bot factory," where we amalgamate top-tier generative AI with commercial, customer-sourced, and proprietary models to develop our bots. These bots undergo continuous training within our data hub, allowing them to improve their effectiveness over time while being integrated seamlessly into business processes, thus empowering agents with easy access to AI resources. This innovative approach not only elevates the efficiency of customer service operations but also fosters a more satisfying experience for customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
COZYROC SSIS+ Suite
Yes
Kova
Yes
Microsoft SharePoint
Yes
Sitecore
Yes
Symphony
Yes
Unblu
Yes
iVision Plus
Yes
Integrations
COZYROC SSIS+ Suite
No
Kova
No
Microsoft SharePoint
No
Sitecore
No
Symphony
No
Unblu
No
iVision Plus
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-channels/verint-community/use-case-social-commerce-platform/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/verint-customer-engagement-platform/
Product Features
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
