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Description

It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.

Description

Verint Knowledge Management uses patent-pending artificial intelligence (AI), to create a more natural, automated, and effective way to connect people with answers. It is time to implement a knowledge management system. - Can understand the nuances of how people ask questions. It is important to understand what people mean and not what they type. - Predicts what people are going to ask and anticipates their needs. - Continued use improves. Acquires and clusters knowledge. Facilitates access to content.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Avaya Experience Platform Yes 
Chatterbox Yes 
Cisco Secure Cloud Analytics Yes 
Five9 Yes 
Genesys Cloud CX Yes 
IBM Cloud Yes 
Microsoft 365 Yes 
NEC UNIVERGE Yes 
NovelVox Agent Accelerator Yes 
ORM Technologies Yes 
Optus Loop Yes 
SAP Cloud Platform Yes 
Sitecore Yes 
TELUS Digital Yes 
Vonage Business Yes 
Wipro Cloud Studio Yes 
adepsi Yes 

Integrations

Amazon Web Services (AWS) No 
Avaya Experience Platform No 
Chatterbox No 
Cisco Secure Cloud Analytics No 
Five9 No 
Genesys Cloud CX No 
IBM Cloud No 
Microsoft 365 No 
NEC UNIVERGE No 
NovelVox Agent Accelerator No 
ORM Technologies No 
Optus Loop No 
SAP Cloud Platform No 
Sitecore No 
TELUS Digital No 
Vonage Business No 
Wipro Cloud Studio No 
adepsi No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/case-studies/successful-plan-enterprise-chatbot/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/knowledge-management/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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